this might seem a bit weird posting 5 stars after the company sent me the wrong part. BUT!! i value great customer service and the person i spoke to in Birmingham was onto a cal with me within minutes... See more
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First item arrived broken, but wasn't obvious until it was fitted. However, support team contacted me straight away and sorted the issue very quickly. Very good customer support. Thank you.
Company replied
Amazing experience. Ordered the wrong part at First, but then the team was extremely happy to replace it. Thank you espares
Excellent website that guarantees delivery of correct parts for my car. Only downside: distribution center located in France, shipment took longer than I expected to be delivered.
Company details
About eSpares Deutschland
Written by the company
eSpares ist ein Online-Shop für hochwertige Originalersatzteile und günstige Alternativen. Unser Ziel ist es eine "Reparieren-Statt-Wegwerfen-Kultur" zu schaffen, indem wir Sie mit dem nötigen Wissen und Selbstbewusstsein ausstatten, damit Sie all Ihre Haushaltsgeräte selbst reparieren können. Damit sparen Sie Geld und schützen gleichzeitig die Umwelt.
Entdecke unseren YouTube Channel, für hilfreiche Tutorials und Diagnose Videos YouTube . Viele weitere Tipps bekommen Sie auf unserem Blog oder auf unserer How-To Seite, auf der wir Ihnen helfen, Ihre Geräte einfach und kostengünstig selbst zu reparieren.
eSpares gibt Ihnen das nötige Fachwissen, um Ihre Geräte selbst zu reparieren
Wir haben uns auf den Verkauf von Ersatzteilen für Haushalts- und Gartengeräte spezialisiert und gehören, mit mehr als 2 Millionen Ersatzteilen von über 2000 Herstellern, zu den europäischen Marktführern.Entdecke unseren YouTube Channel, für hilfreiche Tutorials und Diagnose Videos YouTube . Viele weitere Tipps bekommen Sie auf unserem Blog oder auf unserer How-To Seite, auf der wir Ihnen helfen, Ihre Geräte einfach und kostengünstig selbst zu reparieren.
Contact info
Medco House, Bordesley Green Road, B9 4UA, Birmingham, United Kingdom
- kontakt@espares.de
- espares.de
4.6
Excellent
4K reviews
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Poor customer service
Poor customer service. Contacted them to inquire about my order and was told to wait for 3 weeks and then if nothing, contact them again. No details if the item had shipped or when or any info. Shopping with them is like throwing your money out the window and then hoping it maybe comes back. I worry I’ll never receive my purchase.
5 May 2026
Reply from eSpares Deutschland
Guten Tag,
vielen Dank für Ihre Bewertung über das Trust Pilot Portal.
Wir möchten uns für die lange Lieferzeit entschuldigen.
Produkte, die nicht in unserem Warenlager in Frankreich verfügbar sind, werden von unserem Versandhaus in England verschickt.
Leider vergibt die Royal Mail Post eine Sendeverfolgungsnummer, die sich nach Übergabe des Pakets in Deutschland ändert und uns nicht vorliegt.
Wir hoffen dennoch, dass Sie das Paket bald erhalten werden.
Mit freundlichen Grüßen
Kundenservice
Super Support!
26 February 2026
Excellent website
Excellent website that guarantees delivery of correct parts for my car. Only downside: distribution center located in France, shipment took longer than I expected to be delivered.
26 February 2026
Falsches produkt
19 February 2026
Reply from eSpares Deutschland
Guten Tag,
vielen Dank für Ihre Bewertung über das TrustPilot Portal..
Das ist schade, dass Sie anstelle des gewünschten Artikels einen anderen erhalten haben .
Ihr Anfrage wurde hierzu am 23.02.2026 bearbeitet und rückvergütet.
Leider haben Sie die Möglichkeit, den Artikel erneut zu bestellen nicht genutzt.
Mit freundlichen Grüßen
Kundenservice
Amazing experience
Amazing experience. Ordered the wrong part at First, but then the team was extremely happy to replace it. Thank you espares
2 December 2025
My order came without a problem and it…
My order came without a problem and it fit into my oven! I‘m very pleased.
4 September 2025
Great customer support.
First item arrived broken, but wasn't obvious until it was fitted. However, support team contacted me straight away and sorted the issue very quickly. Very good customer support. Thank you.
2 April 2025
Reply from eSpares Deutschland
Hello Alisdair,
Thank you for your kind feedback.
We’re sorry for the initial inconvenience but very glad our support team could quickly resolve the issue.
We truly appreciate your understanding and are always here if you need any further assistance.
Customer Services
Quick Delivery part as described!
Quick Delivery, part was exactly as expected! I can recomend.
26 March 2025
The part I ordered was so poorly…
The part I ordered was so poorly packaged (no padding, just cardboard and tape) that it was damaged during transit and could not be used on receipt. This is a huge waste of my time and a waste of resources as I had to throw it away. The company says they will refund me but this could have been avoided with sufficient packaging.
10 October 2024
Reply from eSpares Deutschland
Guten Tag,
vielen Dank für Ihre Bewertung über das TrustPilot Portal.
Es ist wirklich sehr schade, das Ihre Bestellung, aufgrund unzureichender Verpackung, beschädigt geliefert wurde.
Wir haben diesen Vorfall an das Versandlager weitergeleitet.
Ihr Anliegen wurde am 18.10.2024 bearbeitet und die Rückerstattung eingeleitet.
Entschuldigen Sie den entstandenen Unannehmlichkeiten.
Mit freundlichen Grüßen
Kundenservice
espares.de
Excellent experience
Excellent experience, Order arrived within a few days and the filters are as described and fit.
1 October 2024
It was the first time I've ordered from…
It was the first time I've ordered from your company. It was the right part. Thanks for your professionalism.
6 September 2024
Ebay at its best👍
24 May 2024
this might seem a bit weird posting 5…
this might seem a bit weird posting 5 stars after the company sent me the wrong part. BUT!! i value great customer service and the person i spoke to in Birmingham was onto a cal with me within minutes of my email to inform them. she was professional, helpful and sympathetic to the error. She said she would refund the item right away and i wouldnt have to send the wrong part back. I genuinely and warmly appreciate service like this. How a company treats a customer when its not taking their money is a real indication on how they value customer service and i for one thought they were absolutely superb. i have no idea who the woman was but she was based in Birmingham and was a German national. Well done to you!
8 February 2024
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