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eSign Reviews 381

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TrustScore 5 out of 5

4.9

Software Company
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Review summary

Created with AI, based on recent reviews

Considering 341 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional customer service, praising the staff for their helpfulness, professionalism, and prompt communication. Many people found the platform incredibly easy to use and navigate, making the process of signing documents quick and efficient. Reviewers often noted that the service provided a seamless and user-friendly experience, often preferring it over other similar services. However, some customers also noted occasional issues, such as difficulty with the cursor placement during e-signing or problems with the website's functionality in certain browsers like Firefox. A few other people also felt that information regarding billing notifications was not readily available without direct inquiry.

What people talk about most

User experience

Clients share positive opinions on user experience, frequently describing it as easy to use, intuitive, and... See more

Service

Customers had positive experiences with service, often highlighting its convenience, speed, and helpfulness,... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, patience, and efficiency.... See more

Website

Consumers find the website to be positive, highlighting its user-friendly interface and ease of navigation... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the great and quality support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Geene is the gold standard of providing customer service. She received my work order, evaluated what needed to be done, and did so swiftly. Thank you so much for your assistance!

Rated 5 out of 5 stars

I’m so happy with the support of eSign. I emailed them about a particular issue and Gene, the representative, contacted me back, researched the issue, told me the result and did a further check on som... See more

Rated 5 out of 5 stars

Canceling my account because it was no longer needed was so easy. I got the help from customer support that I needed in a timely manner. Excellent a customer service.

Rated 5 out of 5 stars

I needed help twice. I am older and not techy. The first time I contacted them, they got back to me quickly and provided all the information I needed in an easy to understand way. I really appreciate... See more

Company details

  1. Software Company

Written by the company

eSign.com makes it simple to sign, send, and manage documents online from any device. Our secure and legally binding eSignatures help individuals and businesses save time, reduce paperwork, and confidently complete agreements. Whether you’re signing a lease, sales contract, or business form, eSign ensures your documents are protected with industry-standard encryption and fully comply with U.S. and international eSignature laws.

Contact info

4.9

Excellent

TrustScore 5 out of 5

381 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 3 out of 5 stars

It don’t e-sign where you want it to.

This was difficult to use because when I wanted to e-sign the curser wouldn’t go where it was supposed to and kept signing on the date. Therefore I couldn’t sign it.

5 May 2026
Unprompted review
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Reply from eSign

Hi Andrea, thank you for the feedback and we're sorry you had trouble. Once a signature is added, it can be dragged anywhere on the document to position it where you'd like. So even if it lands in the wrong spot at first, you can drag it to the correct location. Our support team would be happy to assist and can be reached at support@esign.com.

Rated 4 out of 5 stars

Review

It worked as promised. Just had to go through a ringer to get the final download.

5 May 2026
Unprompted review
eSign logo

Reply from eSign

Hi Edward, we appreciate the feedback. We'd like to understand what made the download process difficult so we can improve it. If you have a moment, please reach out to support@esign.com. Thank you.

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