Easy renewal. I have been using ESET for years. Please check the most recent products before you renew your existing licence because there may be a better deal amongst the new ones! I did renew a bit... See more
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Review summary
Created with AI, based on recent reviews
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Excellent virus checker , virus attacks are a thing of the past since moving over to the ESET system. Secure and reliable with a dedicated help desk, who can actually speak with, Amazing. The onl... See more
Company replied
When I first encountered ESET I was living and working in Hong Kong and the system was set up by the in house techies. I found the software to work satisfactorily and were I to hit a problem I w... See more
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We have been with ESET for several years and have always felt fully protected. Renewal has previously been through an agent but he has now retired and asked us to renew directly with ESET. We did this... See more
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Company details
Written by the company
ESET began life as a pioneer of antivirus protection, creating award-winning threat detection software. Now, ESET's goal is to make sure that everybody can enjoy the breathtaking opportunities that technology offers. Today, our security solutions allow businesses and consumers in more than 200 countries and territories to make the most of the digital world.
Money Back Guarantee
We offer a 30 day money back guarantee.
If you are not 100% satisfied with your ESET experience we offer a 30 day money back guarantee.
As an active ESET user you also get access to our free UK-based customer service and technical support departments: there are no hidden fees, provided you have an active licence.
Any questions just call us on 01202 405405 (Mon - Fri, 08:30 - 17:30).
Contact info
Third Floor, Ocean 80, 80 Holdenhurst Rd, , BH8 8AQ, Bournemouth, United Kingdom
- 01202405405
- CustomerServices@eset.co.uk
- eset.com/uk
4.4
Excellent
9K reviews
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Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that you found the online renewal process straightforward and easy to follow. Thank you for your positive feedback! Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Being able to re-new directly with ESET…
Being able to re-new directly with ESET directly instead of an intermediary
25 February 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that you appreciate the convenience of renewing your ESET subscription directly with us. We appreciate you taking the time to share your positive experience! Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that your renewal experience was easy and quick. We appreciate you taking the time to share your positive feedback with us. Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Been using ESET for years
Been using ESET for years. Doesn’t interrupt processes or constantly need my input. Just quietly runs to protect my multiple devices from risks.
27 February 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We appreciate you sharing your long-term experience! We're happy to hear that our product quietly and effectively protects your devices without disruption. Thank you for your positive feedback. Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Keeping me safe!
7 March 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
Thank you for your review, we are happy to hear you had a positive experience with ESET! If there is anything we could do better please do not hesitate to reach out and let us know. You can contact us by calling 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/ .
Geri Moore
Customer Support Specialist
the renewal process was very easy
the renewal process was very easy. I was recommended your company by a family member who works with computers and have found your service very good.
6 March 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that the renewal process was easy for you. We appreciate that a family member recommended our company and that you've found our service very good. Thank you for your positive feedback! Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Not bad great peace of mind
It is relatively simple to purchase again but it was difficult to if not impossible to find a way to see if my phone on the same account or if I could add it at a latter date or merge its account with the pc account. Hopefully at some point it would be possible to merge accounts with different account lengths together and be understood.
20 February 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We appreciate you bringing this account merging issue to our attention. We appreciate It can be confusing to manage multiple accounts and subscriptions. We'll share this feedback with our team to improve account management in the future. Thanks for your time. Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
I was sold a higher package FOC
I was sold a higher package FOC. When it was time to renew I was not able to downgrade online and had to call. I also was not able to pay online. It was all setup to get you to renew on the higher package I did not require. Ended up buying a separate subscription online. Poor really. Nealy went to another company.
20 February 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We appreciate your feedback and regret that you had difficulties downgrading and paying online, leading to a higher renewal than needed. We'll review the processes to improve the online experience. Your comments are valuable as we work to ensure a better experience. Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Abysmal customer service
Abysmal customer service
I switched to Eset and paid them £46 for their premium software. They were meant to send me a key by email to download the software. The,email failed to arrive and when chased for it I foun I was being talked to by AI telling me pure gobbledegook why I hadn't got it. So I didn't get the email or the software. I cancelled and told them not to take my money from my credit card, but I wait to see if AI understands. Please do not ask me to reach out to you on a telephone number. I have advanced Parkinson's and am unable to communicate by phone but I told your AI that, but it failed to understand. A solitary lesson in how not to treat customers.
5 March 2026
Unprompted review
Reply from ESET UK | Antivirus and Internet Security Solutions
We're sorry to hear about your experience! We appreciate the inconvenience this has caused you and we're disappointed we have let you down on this occasion. We are grateful for your patience and bringing this issue to our attention. If you give us an opportunity, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please reach out to us directly by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/, your earliest convenience.
Geri Moore
Customer Support Specialist
usually whenever I have had to ask for…
usually whenever I have had to ask for help from Eset they have been excellent [which helps confidence]. On this occasion it took 2 attempts but normal service was resumed. thank you.
5 February 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We appreciate your feedback and are glad to hear that our support usually meets your expectations. We regret that it took two attempts this time, but we're happy normal service was resumed. Thank you. Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that our service was excellent and easy to read and understand for you. Thank you for taking the time to leave us your positive feedback! Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Peace of mind for a great price!
I was recommended your security for my pc and am really pleased with how simple it was to order and install. Now I have peace of mind and for such a great price too. Great value for money.
17 February 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that the order and installation process was simple. It's great to know that our security software provides you with peace of mind at a price you find valuable. Thank you for your positive feedback. Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Robust
I have had ESET systems protecting my Mac computers (and previously my children's phones also) for many years. It works seamlessly in the background without interference and I have had no serious breaches. It is easy to use and when I have had queries, the staff have been very helpful. Bravo!
2 March 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that our systems have seamlessly protected your devices for years! It's great to know you find our software easy to use and our staff helpful. Thank you for your positive feedback. Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
We have had ESET for many years and…
We have had ESET for many years and been one hundred percent satisfied Appreciate the lack of hard sell
2 March 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that you've been completely satisfied with our product for so many years! We appreciate you mentioning our approach to sales. Thanks for your feedback. Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
I have been using eset antivirus…
I have been using eset antivirus software for about 10 years and so far have avoided all attacks.
The software is easy to use and manage, and does not appear to be full of bloatware.
2 March 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that our software has consistently protected you for a decade. It's great to know you find it easy to use and appreciate its efficiency. Thank you for your positive feedback! Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that your upgrades and payments were processed smoothly and quickly. Thank you for sharing your positive experience with us! Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
The person was very helpful as I am not…
The person was very helpful as I am not clever on Tech things
17 February 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that our team member was able to provide such helpful assistance. We appreciate you taking the time to share your positive experience! Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
ESET is a capable system
ESET is a capable system, but it is expensive.
17 February 2026
Unprompted review
Reply from ESET UK | Antivirus and Internet Security Solutions
Thank you for your review, we are happy to hear you had a positive experience with ESET! If there is anything we could do better please do not hesitate to reach out and let us know. You can contact us by calling 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/ .
Geri Moore
Customer Support Specialist
To date ESET have protected my IT from…
To date ESET have protected my IT from data threats effectively, thank you.
2 March 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that our product has effectively protected your IT from data threats. Thank you for your positive feedback; we appreciate your trust in our services. Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Good Value
I have used Eset on all my Laptops and found
their produsts to be excelent value and cover
all my requrements at a sensible price.
3 January 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that our products have consistently met your needs and provided excellent value for your laptops. Thank you for sharing your positive experience with us! Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
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