Easy renewal. I have been using ESET for years. Please check the most recent products before you renew your existing licence because there may be a better deal amongst the new ones! I did renew a bit... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent virus checker , virus attacks are a thing of the past since moving over to the ESET system. Secure and reliable with a dedicated help desk, who can actually speak with, Amazing. The onl... See more
Company replied
When I first encountered ESET I was living and working in Hong Kong and the system was set up by the in house techies. I found the software to work satisfactorily and were I to hit a problem I w... See more
Company replied
We have been with ESET for several years and have always felt fully protected. Renewal has previously been through an agent but he has now retired and asked us to renew directly with ESET. We did this... See more
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Company details
Written by the company
ESET began life as a pioneer of antivirus protection, creating award-winning threat detection software. Now, ESET's goal is to make sure that everybody can enjoy the breathtaking opportunities that technology offers. Today, our security solutions allow businesses and consumers in more than 200 countries and territories to make the most of the digital world.
Money Back Guarantee
We offer a 30 day money back guarantee.
If you are not 100% satisfied with your ESET experience we offer a 30 day money back guarantee.
As an active ESET user you also get access to our free UK-based customer service and technical support departments: there are no hidden fees, provided you have an active licence.
Any questions just call us on 01202 405405 (Mon - Fri, 08:30 - 17:30).
Contact info
Third Floor, Ocean 80, 80 Holdenhurst Rd, , BH8 8AQ, Bournemouth, United Kingdom
- 01202405405
- CustomerServices@eset.co.uk
- eset.com/uk
4.4
Excellent
9K reviews
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Helpful and friendly staff
I purchased an eset anti virus license a year ago and needed some help renewing it, the customer service team were extremely helpful and managed to renew my licence promptly for me and for a great price. I would definitely recommend this company if you’re looking for some protection for your devices
30 April 2026
Unprompted review
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that our customer service team was extremely helpful in promptly renewing your license at a great price. We appreciate you recommending our company for device protection. Thanks for your positive feedback! Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that renewing and adding a new contract was straightforward for you. Thank you for sharing your positive experience with us! Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Reply from ESET UK | Antivirus and Internet Security Solutions
We appreciate you taking the time to share your positive experience. We are so glad to hear that you received brilliant customer service. Thank you! Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Outstanding experience!!!
30 April 2026
Unprompted review
Reply from ESET UK | Antivirus and Internet Security Solutions
hank you for your review, we are happy to hear you had a positive experience with ESET! If there is anything we could do better please do not hesitate to reach out and let us know. You can contact us by calling 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/ .
Geri Moore
Customer Support Specialist
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that your security renewal process was smooth. Thank you for sharing your positive experience with us; we appreciate your feedback! Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: h
ttps://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
I had a really great experience and…
I had a really great experience and honestly couldn’t fault it. Everything exceeded my expectations from start to finish.
All of my interactions were over the phone, and the service was excellent throughout. The team were more than happy to help with anything I needed, and made everything feel simple and stress-free. They were welcoming, easy to talk to, and took the time to explain things clearly without making anything feel rushed.
It’s rare to receive this level of service over the phone, and it made a real difference. I wouldn’t hesitate to recommend them and will definitely use them again in the future.
21 April 2026
Unprompted review
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that you had such a great experience! It's wonderful to know that our team exceeded your expectations with their helpful and clear phone service. We appreciate your recommendation and look forward to assisting you again. Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Fantastic customer service
28 April 2026
Unprompted review
Reply from ESET UK | Antivirus and Internet Security Solutions
Thank you for your wonderful review and for taking the time to share your feedback with ESET. Our priority is Customer Service and we are ecstatic that we met that mark! Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Just renewed for another year
Just renewed for another year! Great customer support and antivirus protection.
29 April 2026
Unprompted review
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that you're satisfied with our antivirus protection and customer support, and we appreciate you renewing for another year. Thanks for your feedback. Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Great Product
Never had a problem renewing or changing the anti virus protection. Customer service has always been professional and courteous. Would never change to another provider.
29 April 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that you've consistently had positive experiences renewing and modifying your antivirus protection. We appreciate your kind words regarding our customer service and your loyalty. Thank you for your feedback. Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Great product and reasonable price
Great product and reasonable price, very easy to communicate with customer service who were very helpful.
14 April 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that you found our product great and reasonably priced. We're also glad you had a positive experience with our helpful customer service team. Thank you for your feedback! Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Lightweight and easy to use
Up to now excellent. Computer engineer recommended eset, nortons was too hungry on laptop whilst on battery, eset easy to set up and use.
29 April 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that the setup was easy and that our product is working well for you! We appreciate you sharing your positive experience and thank you for your feedback. Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Anti-virus Renewal Made Easy.…
I was able to renew my anti-virus needs quickly and smoothly as always. Thank you for making things simple for an OAP.
:-)
5 April 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that you were able to renew your anti-virus smoothly. We appreciate you letting us know that the process was simple for you. Thank you for your positive feedback! Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Easy renewal
Easy renewal. I have been using ESET for years. Please check the most recent products before you renew your existing licence because there may be a better deal amongst the new ones! I did renew a bit before the expiry date but I lost those days in the process hence the 4 stars.
10 April 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We appreciate your long-term support and your feedback regarding the renewal process. . Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
A good product
The system is active and isn’t constantly asking for more money for upgrades unlike my former internet security provider.
28 April 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that our system is working well for you and that you appreciate our approach to upgrades. Thank you for sharing your positive experience! Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
I could not access half my programs inc…
I could not access half my programs inc both my email accounts.
I went back to Norton & would appreciate it if you could at least repay my subscription fee.
13 April 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We regret that you experienced program access issues, including your email accounts. We appreciate your feedback and will review your subscription concerns. We'll use this to improve our services. If you’re open to discussing your experience further or have any further issues, you can contact us by either calling 01202 405405 (option 3) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
I have been with you for many years
I have been with you for many years - following the advice of my computer support person. Just need to be reassured that the data on my computer is as safe as possible
27 April 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We appreciate your long-term trust in our services. Ensuring the safety of your data is our priority, and we're committed to providing the best possible protection. We're glad you have confidence in our security measures. Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
The computer runs perfectly.I am very…
The computer runs perfectly.I am very happy with the Software...
26 April 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that the computer's performance meets your expectations and that you are satisfied with the software. Thank you for your positive feedback! Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Great Antivirus Setup Is Easy And Great Support
Been using eset ultimate and my experience has been great no issues 10 / 10 antivirus and support and had no payments issues and it’s easy to cancel if i need to but i don't plan to very good
25 April 2026
Unprompted review
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that you've had a great experience with our product and support. We appreciate your positive feedback regarding the ease of use and cancellation process. Thank you for the 5 -star rating! Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Excellent support and service by the…
Excellent support and service by the ESET team who sorted my problem immediately with no fuss.
24 April 2026
Unprompted review
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that our team provided excellent support and resolved your issue quickly and efficiently. We appreciate your positive feedback and are glad we could help! Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Very easy to arrange my renewal
Very easy to arrange my renewal. Normally done by a computer company, I had never attempted to renew my E-Set cover before, It was very simple and easy to do.
3 April 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that arranging your renewal was so easy! We appreciate you taking the time to share your positive experience. It's great to know the process was simple for you. Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
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