Escooter Clinic 

I recently picked up my e-bike (lovely little ride, very pleased) and wanted to give a shout out to the wonderful staff at the Escooter shop, they were extremely helpful, friendly and genuinely sharing my excitement for my new bike, they went beyond the call of duty in offering to help and puzzling out ideas to make the ride more comfortable and safe for me. If you're looking for a scooter or e-bike these guys are worth checking out.. couldn't recommend highly enough.

Disinformation, and hidden fees for cancellation. Did not make clear it was a 'preorder', when the website and ordering process said otherwise. Disgusting shady practice avoid for online orders, although the lady on the phone was okay.

Avoid these scammers at all costs its a bait & switch scheme ,they dont have your scooter as advertised & immediately demand 10 percent cancellation fee which is against the law ,do not contact them on whatsapp as they will send you phishing scam links to hack your phone & back account ,if you buy before reading reviews immediately do section 75 chargeback with your bank & do not create an account with these fools as they want info that is not needed with your email address

Very helpful. As soon as I explained, they were ready to help and did it for me on the spot for free . Very happy with the service!

Stop writing to me, give me back my money.

ABSOLUTE TERRIBLE SERVICE, I WISH I HAD NEVER FOUND THIS COMPANY

I placed an order a few days back on a Sunday evening and called to cancel first thing on next Monday at 8 AM ( an extremely rude lady answered, threatening me 10% will be applied to my order). I have requested to get my refund, BUT totaly IGNORED.
Basically, I have placed an order with a delivery which is supposed to be dispatched within 21 days...(a bit confused as I paid for a Next Day tracked delivery ). Why would you advertise such a thing when you will dispatch an order in 21 days?

I am sending messages EVERY DAY to them and chasing them with my order, but still nothing.

Called to get an update for my order every day, managed to speak with a guy who offered a replacement with a quicker ( NEXT DAY) delivery and lower price, a 12-month warranty and a refund difference. NOTHING DELIVERED, NO UPDATE

No update after. \called 5th day to find out what is happening...Lies...they mentioned the product was IN STOCK and dispatched with a 24-hour delivery time...No update, No email, No refund, No product.

ONLY LIES AND EXCUSES...
We have exchanged a few messages on their WhatsApp business accounts, but without any effective solution. LIES AND CONFUSSION ....

I have tried to keep my calm, but I think I need to move this forward...

I may need to look for Professional Advice on this issue...THIS IS TERRIBLE. I have other things to be stressed about in life...NOT THIS TERRIBLE COMPANY...

I work as an Ops Manager for a company and am planning to speak with my Director's Legal team for advice...this is unacceptable.

PLEASE REFUND MY MONEY

YOU HAVE NO RIGHT TO KEEP MY MONEY FOR A SERVICE OR PRODUCT YOU HAVE NEVER DELIVERED.

Purchased two scooters. Very friendly and professional assistance during the purchase. Repaired under warranty after 4 months, paid for. One scooter had brake issues, and the other was sent for repair due to handlebar problems. A storage fee was charged without information that the scooter was ready. After paying the invoice, I was surprised to find the scooter unrepaired; I was charged storage and repair fees. The scooter wasn't repaired, giving the impression it hadn't even been inspected. Customer service was unresponsive, and there was no refund for the storage fee. I don't recommend this.

The service to the scooter repair was great but customer service was lacking, improved service and interaction would have been better. We felt like we were in the way.

Extremely helpful, I had a million questions before finally buying the part I needed and they were great, answered my questions, were never pushy and the part (tyre) arrived rapidly.

So further to my previous review of being sold a faulty bike from this company. They have now had the bike back for over 6 weeks bearing in mind the bike was received in March and was faulty, they’re still making excuses about the refund! I’ll never understand how a company can continue trading whilst ripping off customers. False promises of refunds that NEVER happen. Today I issued a case in the small claims court. If you are owed money by this company DO NOT BELIEVE A WORD THEY SAY in regards to them refunding you. Issue a claim in court, it’s the only way you will get your money back. There are customers on here who have been waiting since Oct/Nov last year for a refund. They will NOT refund you! The only way to get your money back is via the Small Claims Court. It is such a shame as they are in a niche market they could be very big in and grow their customer base. But their customer service team is shockingly untruthful and their practices even worst. Stealing money that is owed back to customers is not the way forward. So sadly we have to go through the court system to get my refund that has been promised since March!

My experience today was amazing Jamal helped me with my sons bike he was knowledgeable and quick n didn't ask for a thing I highly recommend this shop.

Always really helpful and friendly staff!

I purchased the Inmotion V14 pro but the pads was missing got in contact with them and they sent the pad out straight away always got a reply when I emailed them within 24 hours or so

I had a terrible experience, their website advertises bikes that are not actually in stock, after placing an order for the heybike cargo e bike I never received any updates about my order, so I had to email and call them repeatedly to find out what was going on, they said out of stock and offered me more expensive options like Fiido ebike which I denied and requested a refund. Despite being initially told it would take one week for the refund I'm now being told it will take 14 days, normally refunds take 3-5 days?!! This company appears to be engaging in scam-like behavior by advertising products they don't have. They showed a complete lack of concern for my time and my money which is still not refunded!!

Your reply proves everything I just said, no care whatsoever

Would not recommend. I ordered a long-tail cargo e-bike that was listed as available and paid in full. I was later informed that the bike is discontinued and cannot be supplied, while it continues to be shown as available online.

The alternatives offered required additional payment and did not match the original use case. After several weeks of trying to find a solution, I have now requested a refund and am currently awaiting confirmation.

I have also reported this to Citizens Advice due to concerns about how the product was advertised.

Sharing my experience for transparency.

Ordered a FIIDO M1 PRO bike from this retailer on 23rd Feb via the Cycle 2 Work scheme. UPS scheduled to deliver the bike on the 6th Mar. Took an unpaid day off for the delivery to which UPS didn’t show. Bike was then delivered on Monday 9th Mar and because two driver were not sent I had to help them deliver my own parcel myself, spraining my wrist in the process! On the 11th Mar the motor failed rendering the bike unrideable! Sent the retailer video evidence of the issue on the same day. Two weeks later no response from the retailer other than ‘we appreciate your patience’. In the meantime reached out to FIIDO who replied a few days later to advise they were in contact with the retailer and the delay was because they received incorrect information from the retailer relating to the problem however the replacement part has been sent to the retailer! No update from the retailer the following week. Contacted the retailer to request a replacement bike, retailer declined to offer a replacement and advise they would carry out a warranty repair but didn’t have the part yet! 1st April another unpaid day off work to wait in for the bike to be collected from my flat by eScooterClinic via UPS - three weeks after going faulty! Another week passed, no contact from retailer, emailed asking specific questions. No response! Four weeks since the bike failed and no response to my questions around resolution. Monday 20th April was 6 weeks since I received a faulty bike from eScooterClinic to which no repair or replacement had been carried out.

Emailed eScooterClinic to exercise my Customer Law rights and formally requested a refund (for the 3rd time). retailer ignored my emails and continued to carry out a warranty repair! My employer then had to get involved after which they finally agreed to issue a full refund back to my employer for the cost of the bike and refund the Halfords fee I had to pay separately. Retailer advised refund 7-14 days which basically means the paperwork for them to issue the refund will sit on their desk for this period of time before they action it! In the meantime I have opted (with the backing of my employer) to put together a case with my evidence to take them to the small claims court to recover lost wages and travel expenses incurred due to this unnecessary delayed issue that FIIDO confirmed via email was solely down to the retailer! What makes this worst was the bike was to enable me to get to and from work and do some active fitness in the process as well as support my mental health. This delay in resolving has had a massive negative effect on my health but more so than that eScooterClinic is preventing me from getting a different bike elsewhere whilst they continue to delay the refund due to my myself abd my employer. I am grateful thou to have the backing of my employer with regard to my court claim we are currently putting together of this horrific experience. With all that said, I cannot on good conscience recommend this retailer as they are not straight forward, transparent, or even honest. They are extremely slow to reply to emails or requests, in fact half the time they never replied at all. But most of all, they’re clearly NOT customer service friendly to the point, I don’t even think they like customers!

I’m relieved this issue will be coming to an end but until the refund is done - my travel expenses continue, and so does the nightmare of this experience.

Do not buy from this company — they are scammers using fake 5 star reviews.
I purchased a Kugoo S1 Max scooter with 48hr delivery, after waiting four days, i received a message claiming my payment hadn’t gone through. Since the charge hadn’t appeared in my bank account at the time, I assumed the payment had failed and made a second payment.
A few days later, I discovered that the original transaction had in fact gone through, meaning I was charged twice. I contacted the company immediately to explain that I only wanted one scooter and requested a refund for the duplicate order. They responded saying they could issue a refund, but only with a 10% fee, which I do not believe is acceptable.
It has now been 13 days, and I have still not received the scooter or any updates regarding delivery.
Additionally, many of the 5-star reviews appear to be fake or generated by bot accounts, and Trustpilot has already issued a warning about this company regarding suspicious reviews.
I strongly advise others to avoid purchasing from this seller.

If I could give them zero I would, DO NOT ORDER!!!!
disgusting customer service, instead of the product that was advertised and ordered I was sent some cheap knock of version and they will not accept a return with a full refund claiming it is not their fault. They did not bank on me already owning the product so knowing what it looked like. DO NOT ORDER, I am hoping I can save some people some money from being conned like I have.
Don’t pay any notice to their reply it’s pure lies

Absolutely a scam company. I ordered a bike which was listed as in stock and 16 day delivery.. no tracking information or order information provided which is highly unusual for a purchase of roughly £1000. I asked for details, no details provided. After this I asked to cancel the order, I was told a cancellation would receive a 10% CHARGE! On something I never got close to receiving... This is illegal. Totally goes against consumer rights laws. If this isn't a scam, then tell me what is? I'm in the process of a claim through PayPal as I've no faith they intend to refund any time soon or possibly at all.. Avoid this company and if they don't refund might be popping in for a chat.

Just and update on the company's reply. It was sold as an in stock item, I have photos to prove that, and an email chain saying that it was on stock. In fact if you google the bike now, the fiido M1 pro 2025 it will say it's in stock and it actually isn't. Don't buy from this company.