Eschuhe Reviews 203

Eschuhe - Rude, unwelcoming, and racist service (sadly, not entirely surprising in Switzerland, is it?).

Bestellung Nr: 220000087408 wurde storniert

This is the message that I kept receiving, after I paid for my order and received a confirmation of my order and of my payment.
I placed an order, paid by credit card immediately.
Payment was confirmed by PayU and eschuhe.ch itself.
Then e-mails threatening to cancel my order started arriving unless I repeat the payment.
I sent both proofs of payment, contacted my credit card company, who confirmed that payment to eschuhe had been made.
Another email subsequently told me that my order will be cancelled unless I pay.
I contacted eschuhe and sent them 2 proofs of payment.
The response was an email announcing that I didn't pay and my order was cancelled. No money was refunded.
On 10.08. a human finally emailed blaming a computer error that didn't register my payment (yet I had 2 confirmations of payment received from eschuhe and associates) saying that I would receive a refund.

I received the refund on 12.08.2024
That was my first and last experience with eschuhe.

Didn't ship all the goods. Blamed it on DHL. Stay away from this shop.

No customer service. Original items? Bad experience over all. Im never going to purchase again from them website-app.

All good, shoes received within 2 days,

Do not buy from eschuhe,they are scam,I bought a pair of shoes and it had to arrive in 3 days,after 4 days they send me an email saying that the pack will arrive soon with details of the delivery time,I was waiting at home,I receive an email that the driver did not find me at home and that the pack was send to a parcel place,then I receive a code to go and pick up the pack,when I go and approach the code to the computer the door of the delivery box opens and there was nothing inside,empty box,they did never send me the pack and complain DPD for not doing their job but in reality eschuhe it's a scam site,they are located in Poland wich is already weird,we must denounce this site

Worst customer service ever.
The lady on the phone would not listen to my question and just repeat the same phrase.
Not going to buy anything ever again and will discourage all my friends to do so too.

I was really reluctant of losing my money after I read all these comments here. My order was cancelled by them an hour after I placed it but after a few days I contacted them and they refunded my money straight away. I don’t think it is a scam.

Worked very well for me!

Lots and lots of bad reviews for this shop. I needed specific shoes for a sailing trip and I decided to give them a chance. The price and availability was a major decision factor and they were very good on this aspect. I placed my order on the 6th of March and I got the goods on the 13th of March. Everything was well packed, every original packaging was included. The goods were genuine and brand new. The order was 100% correct and I didn't get taxed. There was a GAS / free returns sticker included, so for me it's hard to not give them a 10/10.

All in all it was a risky bet and it was worth it. They gained my trust and I hope some will change their mind too about this shop. I don't know if I was very lucky or if they improved a lot.

8 days I was waiting my sneakers and they just canceled my order and didn’t give me the money back ! This company is fake!!!!!!!!
Be careful!

This company is a thief, they sell faulty shoes, as new and perfect. Twice and never a third time with them. I bought the same moon boots, different sizes, 4 months apart and both were light brown suede covered in black marks all around. The sole was unused, so one could tell they were coming out of the fabric with these defects. We are talking 450 Swiss franc boots. It's unacceptable.

Ordered a pair of Sorel snow boots that apparently not sold in the Swiss shoe shops, glad they sell them at a good price and delivery was good without any problem, ordered on last Saturday and arrived on next Thursday. Was feeling worried after reading the comments here but I guess most problem occurs for return items.