Escend Media Reviews 16

Couldn't recommend Escend enough. They are GREAT at what they do, are very efficient, and immediately answer any questions that may come up.

If you are looking for an email marketing agency I can honestly and transparently recommend you Escend Media.

Why?
- They are extremely organized, which makes launching email marketing campaigns easy and profitable.
- They have deliver results (which all agencies promise but few actually do)
- You can always reach out to them. Awesome team.

Really happy with my results!

I remember my first call with Derek — within minutes, I could tell he was a high-level operator. I’ve been in e-commerce long enough to spot the difference between a good and bad one, and right away I knew I wanted to work with him and the team. Glad I did.

What honestly stood out the most to me was how insanely organized the whole team is. Every little detail was handled so smoothly. They’re also super responsive — any question or request I had was answered very quickly.

It really showed me what a great, well-oiled team looks like when everyone’s in sync. Didn’t get to work with them for too long this time, but I’ll 100% be working with them again soon. Highly recommend!

Y'all are 100% missing out if y'all aren't working with Escend. I run two ecommerce brands, and before working with Escend, I had another agency managing our email and SMS marketing. They were doing alright, but the results were mediocre and email/SMS revenue remained stagnant for a long time.

Then, I had a call with Derek who ran through our whole funnel and found tons of areas for improvement that I would've never known about. Most agencies lack knowledge but Escend definitely doesn't. I quickly brought Escend on to work with both brands' email, SMS, and retention strategy, and they've completely transformed our results! Our returning customer rate has jumped significantly, and we just had our best campaign revenue month in September after just 1-2 months of working with them...and we're about to have an even better month in October. The designs are amazing, communication is seamless, and you can tell the entire team genuinely loves what they do and actually cares about you. So if you want an email & SMS marketing agency that actually knows what they're doing, I can't recommend them enough!

We’ve had an incredible experience working with Escend Media to get our newsletters and email flows up and running for our pet brand. The team was tremendously helpful, flexible with our needs, and consistently brought smart, strategic marketing ideas to the table. Their support made a huge difference in how we connect with our community — and it’s been a total game-changer for our business.

Highly recommend Escend Media to any brand looking for expert guidance and a team that truly cares about your growth!

I've been running 18 Chestnuts for several years now, and finding the right partners who truly understand our organic vegan soup brand has always been challenging. That changed when we started working with Escend about two years ago.
What stands out most is how they actually took the time to understand what we're trying to accomplish. After cycling through several agencies who just didn't "get it," Escend feels like they're actually part of our team. They understand our brand voice and our mission in a way very few others have managed to do.
The results speak for themselves - our email marketing revenue has more than doubled, and now generates over 40% of our total revenue. But honestly, it's not just about the numbers.
Communication has been absolutely stellar. They're responsive, thoughtful, and I genuinely feel like they care about me as a person, not just as a client. They care about 18 Chestnuts and what's actually best for our growth.
What I appreciate most is how they've developed a real strategy behind our email marketing. It's not just sending out messages - there's thoughtful planning behind everything they do. They've not only created email designs we're proud to send, but they've actually pushed us to improve our overall branding.
If you're looking for an agency that will truly become a partner in your business, I couldn't recommend Escend more highly.

I run an independent online creative writing school for adults with a global audience. As a creative writer turned accidental entrepreneur, marketing does not come naturally to me. In the seven years before I started working with Derek and his incredible agency, Escend Media, I tried every email marketing provider out there: MailChimp, ActiveCampaign, and ConvertKit. After a precise and in-depth audit of my email marketing set-up, Derek and his team got me onboarded with Klaviyo and quickly improved every area of our email marketing, which, come to find out, is the most important marketing channel your business has. I learned that it was my "owned channel", and Escend Media improved my campaign open rates to over 54%, and I watched my click-through rate, orders placed, and revenue per recipient increase. But the real magic that Escend Media provides is how they set up all of your flows and automations so that if you are like me, you can finally have a partner that ensures you're sending the right email to the right customer at the right time. I struggled with this for seven years, and Escend came on board in October 2024 and solved my email marketing problem. Having Escend take over my campaigns was great, but watching the automated flows work while engaging our audience with the kinds of classes they want to see in their inbox was transformative for our business. This is thanks to Derek and his fantastic team. Partnering with Derek and Escend Media has allowed me to focus on the areas of our business that I love the most: recruiting world-class instructors and providing our growing student body with the kinds of excellent classes that will take their writing to new heights, and ensuring those classes are delivered to their inbox. If you're on the fence about working with Escend, schedule a discovery call with Derek and let his in-depth audit of your current email setup show you where the opportunities are to grow your business so your company can send emails your customers are excited to open.

When we first started our supplement brand, we honestly never thought email was that important. Man, were we wrong. When we started with Escend media, we were doing $1k/mo from email, since working with them we've scaled quick and our revenue from email is more than $225k/mo. It's been an absolute game-changer for our business, and we couldn't be happier with the results.
Working with these guys has been a completely different experience compared to other agencies we've hired. Their responsiveness is insane. The onboarding process was so detailed and comprehensive that we actually started using it as a template when working with other partners. We just send them the onboarding packet we did with Escend because it covers everything. The way they matched our brand voice and persona was spot on.
The level of organization these guys bring to the table is actually insane - it's made us step up our game in other areas of our business. We've worked with a bunch of different agencies before, and the experience has been pretty lackluster across the board. But with Escend? We'd hire them a thousand times over. Nothing but great things to say about these guys, and we're pumped to keep scaling with them.

I’m the founder of a sandal company called pillow slides. I’ve always found that finding a marketing partner that truly understands your brand is tough. Before Escend, our email strategy was sporadic - we were generating around 15% of revenue, and I was doing everything myself without any real strategy.

Once we brought Escend on board, they helped us jump to over 30% email revenue, and our overall sales grew significantly. What I found sets them apart is how deeply they care about the brands they work with - I could really tell they care about the brands they work with. They didn't just manage our emails; they took the time to understand our brand's look and feel, better than I could have done to be honest. It's been a game-changing partnership, and I can honestly say it's a 10/10 experience.

Working with Escend Media has been a game-changer for our baby clothing company. Before them, I was struggling to handle all our email marketing myself and it kept falling to the bottom of my to-do list. They've completely transformed our email revenue - we went from making about $10k per month to over $17k just through email alone. What I love most is that they've taken all the email design and writing off my hands, giving me time to actually RUN the business. The team brings fresh ideas I never would have thought of, and they're super easy to work with. Communication is always clear and straightforward. If you're a business owner drowning in email marketing tasks or just want better results from your campaigns, I'd definitely recommend giving them a shot. Best decision I've made for my business in a while!

Working with Derek and the team at Escend has been amazing!
We started working together at the beginning of the year, and we’ve been so happy with the results. Before, our open rates were pretty terrible, likely because we were just blasting emails to everyone on our list. Some campaigns brought in revenue, but others? Nothing—even during Q4.
Since partnering with Escend, though, our email revenue is up by over 250% compared to our best months, and we haven't even hit Q4 yet!
I’d definitely recommend Escend to anyone who needs help with their email marketing.

We've been partnering with Escend for about a year now. Before that, we managed our email marketing internally using Mailchimp, but we weren't fully maximizing its potential. Escend's designs are top-notch, and they consistently keep us updated on plans, reaching out promptly whenever they need something. Having worked with 8-9 different agencies over the years, I can confidently say that Escend has been the best one to date.

Working with Derek and team has been been nothing short of a pleasure. They are a team composed of genuine PROFESSIONALS in the field of emails, copywriting, graphic design, strategy, and much much more. Derek made emails that were better looking, higher performing, and more on brand than I could ever even think in my own head!

Before working with Derek, I was struggling to get even low single digit percentage of my revenue from emails. My abandon carts were struggling, email campaigns performed bad, and my email list was not building. After just two months we have 10x'd to my e-mail revenue to the high 20%'s, expanded my email list by 40%, and finally got my add to carts and email campaigns to generate revenue and profit.

Long story short, If you want real pro's that know emails like the back of their hand, and genuinely care for your brand, Derek and the Escend team are your people.

I started working with Escend Media a few months ago because I was dealing with some major email deliverability issues. After using an agency and then trying to manage things myself, our open rates had tanked, and we weren't getting in front of our customers with new product launches. It was super frustrating. We decided to bring Escend Media on board when we realized we needed an expert to step in.

I was a bit hesitant at first because I'd had bad experiences with agencies in the past that overpromised and underdelivered. But Derek and the team were honest from the start, letting me know it would take time to see real improvements. Fast forward a few months, and I'm seriously impressed.

They’ve not only nailed the email designs but also completely fixed our system. We went from 7% open rates and about $12k a month in email revenue to consistently over 40% open rates and more than double the revenue. Plus, they've managed to re-engage a lot of our previously inactive list.

I’d totally recommend Escend Media to anyone looking for solid email marketing for their eCommerce brand.

We recently made the switch to Klaviyo from another platform just before connecting with Derek and Escend Media. Our switch to Escend was to gear up for the holiday season. We knew Klaviyo was powerful but we didn’t have time for the learning curve.

Enter Derek, armed with a wealth of knowledge and experience. What set Derek and his team apart was how quickly they understood our brand. Right off the bat, the flows they constructed embodied the perfect blend of aesthetics, tone, and messaging, demonstrating a deep grasp of our brand identity.

Admittedly, there was some apprehension on our end about entrusting Derek with our marketing strategy, especially considering that a significant portion of our sales (60%) are derived from brick-and-mortar stores, with only 20% online. However, Derek's ability to navigate this challenge and strike the right messaging balance has been totally positive.

Fast forward six months, and the results speak volumes. With Escend at the helm, we've only scratched the surface of what's possible. There's a plethora of opportunities to further leverage Derek and Escend Media’s expertise and propel Happy Lucky's to greater heights. From crafting additional flows to engage our customer base to composing captivating newsletters and executing innovative campaigns, there's no shortage of avenues to express our love for loose leaf tea.

The Escend Media team has been solid to work with to date.

When we approached them at the end of 2023, we were looking for a complete re-vamp of our flows, as we didn't really have much set up. While our company, Wilt Pruf, has been around for decades, we didn't really have a huge online presence to piggyback off.

Derek was upfront that there would not be an immediate ROI on the work done and that we would need to keep building our traffic profile to really see the ROI from the flows. I feel like that transparency is often lacking with agencies, so it was refreshing to see.

So far, we're 2 months in and I've been pleased with the experience. The team took the time to understand our brand and the communication throughout the onboarding. I would recommend the Escend team to any brand looking for help with their email marketing.