Where is our payment?
We have always respected the importance of compliance reviews and have fully cooperated by providing all requested documentation. However, what has been most concerning is the lack of communication regarding our account status and incoming payments.
Our account remains restricted, and despite multiple follow ups, we have received no update regarding two significant customer payments of EUR 180,000 and GBP 261,000. We are unable to tell our customers whether these funds have been received, are pending review, or are being held, the fact is nobody is responding to us anymore.
I don't know what to do anymore or how to reach this guys, I'm just confused.
We sincerely hope this matter receives urgent attention and that we receive the updates we have been waiting for.
Reply from Esca
Thank you for your feedback, Barbara.
We understand your frustration and appreciate the seriousness of the concerns you've raised.
To clarify, your account remains subject to an ongoing compliance review. While some documentation has been submitted, there are still outstanding requirements that must be completed before the review can be concluded. We have communicated these requirements directly to the relevant contacts on the account.
Our team has continued to engage on this matter and has recently provided a further update via email. We encourage you to review that correspondence and work with our compliance team to complete the outstanding requirements so that the review can progress.
We appreciate your patience and cooperation and remain committed to resolving this matter as quickly as possible within our compliance obligations.