Had a few problems with postage to Portugal e salon team quickly reacted and sorted the problem out The helpful advice was very helpful 5 star plus
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great products, fantastic offers, complete with Step by Step Instructions, what more could a girl ask and the cost is much lower that going the hair dressers. The colour match works great and c... See more
My recent order seemed like a new formula. eSalon is always an excellent color treatment, however, the very strong ammonia-like smell is overwhelming at times. Especially when one should fill the b... See more
Coming up to #4 order. Absolutely superb. Colourist worked so well to adjust colour and it actually lasts longer than a salon colour. Great grey coverage. So easy adjust colour and shipping freq... See more
Company details
Written by the company
At eSalon, we believe that you should never have to fit in a box—so we made a box that fits you. Led by a team of real-life colourists at our Los Angeles Headquarters and UK facility, our award-winning custom hair colour takes into account your unique needs to create your colour, your way. Similar to the salon experience, each bottle of hair colour starts with a consultation. By taking our quiz, our licensed colourists get to know you and your colour goals before crafting a completely customised hair dye, made-to-order just for you. From the name on the bottle to the personalised instructions, we’re revolutionising at-home hair colour and taking things to the next level by giving you access to a personal colourist at every step along your colour journey. Whether you want to adjust your shade (our patented customisation technology can adjust your hair colour down to a ¼ of a shade) or want to learn how to get the best grey hair coverage, our professional colourists are here to help. It’s this attention to detail that has allowed us to win seven Allure Best of Beauty Awards and three Readers' Choice Awards to date. Over our 10 years of experience, we’ve also been able to craft 310,000+ unique, salon-quality hair colours and shipped over 12.2 million orders to clients across North America, the UK, EU, New Zealand, and Australia. In addition to our custom Colour Set, we offer professional-grade hair care (like shampoos, conditioners, stylers, and hair masks), salon-inspired tools (like application brushes and capes), and innovative colour care (like toning treatments and at-home highlighting kits). Connect with a colourist today and start crafting your unique shade.
Contact info
1910 E. Maple Avenue, 90245, El Segundo, United States
- esalon.eu.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love the colour that you send me
I love the colour that you send me. It colours evenly and lasts so much better than anything I have used before.
I have been using esalon for many years…
I have been using esalon for many years and I would not want to be without them. The system for ordering is simple and flexible, with reasonable prices. I am also not bombarded with marketing emails which I really appreciate. The colourists have always made the changes I asked for and each time I have been extremely pleased with the results.
I absouletly love the Esalon
I absouletly love the Esalon product,the colour is always vibrant,and very easy to apply at home with an effect like from the hairsalon. All other products are as described and come in a fabulous personilised package. Account and every new order is easy to amend. Sometimes delivery takes longer than you might plan so you need to consider that. Customer service is outstanding. I highly recommend Esalon.
Lovely colour
My colour always turns out great with…
My colour always turns out great with good coverage and shine. I tried eSalon during lockdown and haven’t looked back!
Love how silky my hair feels after coloring!
Your colors are not harsh and leave my hair feeling & looking healthy. Love the constant monitoring and suggestions to my requests. Yes, I do feel like I have a personal stylist! Thank you for the fantastic communication and wonderful products!
Beautiful natural hair colour that…
Beautiful natural hair colour that gives great grey coverage without a build up of dye look. I only feel it doesn't last for many washes so I've to do roots every 3 weeks but this said the colour is delivered to my door so it's hassle free, you're always guaranteed the same colour and it's easy to apply so it has just become part of my routine. The best thing for me is I no longer go to the hairdressers for colours and have to give hours of my day in a salon I just do it at home at a time that suits me and I only go to the salon when I need a trim. It's not saving me money cause I order more regularly but it is saving me time and effort and the colour results are consistent.
Coming up to #4 order. Superb.
Coming up to #4 order.
Absolutely superb.
Colourist worked so well to adjust colour and it actually lasts longer than a salon colour.
Great grey coverage.
So easy adjust colour and shipping frequency.
I’ve used home colour for over 30years and this is by far the best.
Please note I’m not affiliated or paid by esalon. This is a true and honest review.
Great natural looking colour
Great colour and much less hassle than spending two hours in a hair salon.
I love all products I order
I love all products I order. Have my roots done every 3 weeks plus I've made my first highlights recently. I love the result. I use tint color (copper) and it's gorgeous especially on my highlighs. I'm not going to stop doing my hair at home, because they are always great after eSalon products. Thank you!
Working together for the perfect colour
After a couple of trial runs, I found the colour that works perfectly for me. The colourist was helpful and responsive and addressed my concerns about covering all my grey. I particularly appreciate the flexibility of the ordering system. I have changed my order frequency several times and there’s always an immediate response. During Covid lockdowns, when so many companies have blamed the virus for poor customer service, it’s so refreshing to find a company that puts its customers first.
Great products and service
Great products, fantastic offers, complete with Step by Step Instructions, what more could a girl ask and the cost is much lower that going the hair dressers.
The colour match works great and can be adjusted prior to each order if you want to darken or lighten. Plus the refill order is automatically done and they send reminder emails, so if you're not ready for it you can push it out to a date that suits you.
Great service all round
Lesley
I love the colour but roots fade…
I love the colour but roots fade quickly even with permanent colour The sine from cour excellent plus condition It’s better than my old salon colour Great value

Reply from eSalon
Great colour and everything you need…
Great colour and everything you need stain guard, shampoo, conditioner all in pack and comprehensive instructions 👍
Very happy with the service
Very happy with the service, hair colour arrives on time, colour rich and feels way better than I have been using..
Happy to have something of decent…
Happy to have something of decent quality that is somewhat suited to my specific colour needs during covid lockdown.
ESalon- Great products, great service, highly recommend
I am so happy with my colour from E salon, the colour is amazing and as I have a lot of greys I was able to get the colour tweaked and it’s perfect.
Being able to send a photo to my colourist and also to have the option to amend the date of my delivery is brilliant.
My hair feels healthy as I’m also using your shampoo& conditioners and mask treatments.
I love the presentation of the box, it makes it so personal to me.
I would highly recommend eSalon ( and I have done to my friends).
Thank you for great service and great products.
I still haven't quite reached the…
I still haven't quite reached the desired color, nevertheless the products are great and easy to use and customer care is excellent

Reply from eSalon
Absolutely loving esalon
Absolutely loving esalon. My hair has never been in such good condition. Getting loads of complements on it. I love the ease of ordering online and how you can adjust order if needs be. Products are great quality.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







