Love eSalon mostly since it's custom. And the pricing is great. I highly recommend. I have fairly dark hair, and with a personal hair colorist I am able to transition lighter with the help and advice... See more
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I love eSalon!!! Their products are AMAZING! Anytime I need assistance I can reach out and get help with anything! It’s quite amazing! The color bottle arrived spilled on my latest shipment and the sh... See more
Great color - but too expensive. The other issue is that no matter what I do or ask for the color bases are too warm even though there are green and blue correctors added by your mixologist. L'oreal... See more
Company replied
Excellent Exceptional Beautiful I feel beautiful again Colour is natural So many compliments Ladies wondering how/where/who how did you get that colour My hairdresser was amazed She tried cop... See more
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Company details
Written by the company
At eSalon, we believe that you should never have to fit in a box—so we made a box that fits you. Led by a team of real-life colorists at our Los Angeles Headquarters, our award-winning custom hair color takes into account your unique needs to create your color, your way. Similar to the salon experience, each bottle of hair color starts with a consultation. By taking our quiz, our licensed colorists get to know you and your color goals before crafting a completely customized hair dye, made-to-order just for you. From the name on the bottle to the personalized instructions, we’re revolutionizing at-home hair color and taking things to the next level by giving you access to a personal colorist at every step along your color journey. Whether you want to adjust your shade (our patented customization technology can adjust your hair color down to a ¼ of a shade) or want to learn how to get the best gray hair coverage, our professional colorists are here to help. It’s this attention to detail that has allowed us to win seven Allure Best of Beauty Awards and three Readers' Choice Awards to date. Over our 10 years of experience, we’ve also been able to craft 310,000+ unique, salon-quality hair colors and shipped over 12.2 million orders to clients across North America, the UK, EU, New Zealand, and Australia. In addition to our custom Color Set, we offer professional-grade hair care (like shampoos, conditioners, stylers, and hair masks), salon-inspired tools (like application brushes and capes), and innovative color care (like toning treatments and at-home highlighting kits). Connect with a colorist today and start crafting your unique shade.
Contact info
Jefferson Boulevard 10361, 90232, Culver City, United States
- esalon.ca
4.6
Excellent
395 reviews
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I joined eSalon about 1 1/2 year ago
I joined eSalon about 1 1/2 year ago, and I have been thoroughly happy with them for the following reasons:
- they nailed my hair color from a photograph only;
- deliveries have always been on time;
- they are very client friendly;
- they sell a quality product.
6 August 2022
Reply from eSalon
Chantale - Thank you for your feedback! Nothing makes us happier than hearing our clients are pleased with their experience, and our colorists love creating the perfect shade for our clients. Please feel free to reach out to help@esalon.com if you need any assistance in the future. Happy Coloring!
Always satisfied
2 July 2022
Reply from eSalon
Lucie - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring!
Reply from eSalon
Sara - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon quality results at home. We look forward to blending your next color soon!
Unfortunately didn't cover my white hair.
Unfortunately, after following directions my roots where too light so they did not match my hair colour. The white and grey hair still showed and even after using eSalon's shampoo the colour faded after about 3 washes so I look like I never did my colour. I really wanted it to work since I haven't had problems with other professional colours.
26 June 2022
Reply from eSalon
Karina - Thank you for your feedback. We are very sorry to hear that your experience was not all it should have been, and we are happy to work with you per our satisfaction guarantee. Please contact help@esalon.com for further assistance. We are always happy to help assist in any way we can!
My hair color is so close to my…
My hair color is so close to my original (minus the gray). I get several compliments about my hair.
25 June 2022
Reply from eSalon
Beverly - Thank you for your feedback! Nothing makes us happier than hearing our clients are pleased with their experience, and our colorists love creating the perfect shade for our clients. Please feel free to reach out to help@esalon.com if you need any assistance in the future. Happy Coloring!
I got talk to you and I’m on a colour and it was way too dark…
I got a colour and it was way too dark darker than I had ever had even though I told you guys that I wanted a lighter.
And I also ordered highlights which I didn’t use because my hair was so dark. I just didn’t want to use them so it wouldn’t mind sending them back if I could.
25 June 2022
Reply from eSalon
Carol - Thank you for your feedback. We are so incredibly sorry to hear that your experience was not all it should have been. Please contact help@esalon.com for further assistance. We are always happy to help in any way we can.
Paid for expidited shipping
Paid for expidited shipping, still haven’t received my order.
24 June 2022
Reply from eSalon
Jessie - Thank you for your feedback. We are very sorry to hear that your experience was not all it should have been, and we are happy to work with you per our satisfaction guarantee. Please contact help@esalon.com for further assistance. We are always happy to help assist in any way we can!
Too expensive
Great color - but too expensive.
The other issue is that no matter what I do or ask for the color bases are too warm even though there are green and blue correctors added by your mixologist.
L'oreal has come our with an Ultra Cool line that does not have the same gray coverage but is not brassy at all - For $10.
24 June 2022
Reply from eSalon
Andrea - Thank you for your feedback. We are very sorry to hear that your experience was not all it should have been, and we are happy to work with you per our satisfaction guarantee. Please contact help@esalon.com for further assistance. We are always happy to help assist in any way we can!
The package I received the colour had…
The package I received the colour had leaked out abit. I used it as is with mediocre coverage. Had I sent it back or requested another one the time it takes to ship it is too too long
24 June 2022
Reply from eSalon
Bee Dee - Thank you for your feedback. We are so incredibly sorry to hear that your experience was not all it should have been. Please contact help@esalon.com for further assistance. We are always happy to help in any way we can.
I asked for a tweak of colour last time…
I asked for a tweak of colour last time and it was perfect. There's real attention paid to customer requests. Thank you.
23 June 2022
Reply from eSalon
Dawn - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
I love my color experience every time
I love my color experience every time! Great product awesome service online and help!
23 June 2022
Reply from eSalon
Joanne - Thank you for your feedback! Nothing makes us happier than hearing our clients are pleased with their experience, and our colorists love creating the perfect shade for our clients. Please feel free to reach out to help@esalon.com if you need any assistance in the future. Happy Coloring!
Very happy and satisfied
Very happy and satisfied ! Good color ! Last long!! Very helpful to contact the colorists
23 June 2022
Reply from eSalon
Bernice - Thank you for your feedback! Nothing makes us happier than hearing our clients are pleased with their experience, and our colorists love creating the perfect shade for our clients. Please feel free to reach out to help@esalon.com if you need any assistance in the future. Happy Coloring!
Excellent
Excellent
Exceptional
Beautiful
I feel beautiful again
Colour is natural
So many compliments
Ladies wondering how/where/who how did you get that colour
My hairdresser was amazed
She tried copying me with my colour and her products
Thank you for giving me my confidence back xxoo Emily Logan
23 June 2022
Reply from eSalon
Emily - Thanks so much for your feedback! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We appreciate you sharing, and Happy Coloring!
Toner is a great product
The toner worked well to control the brassy hues from my years of coloring. I will definitely keep using the toner.
23 June 2022
Reply from eSalon
Beverly - Thank you so much for sharing your feedback with us! We're glad our tools and resources have been of great help for you to reach your Hair Goals. We look forward to blending your next color soon!
This is a great company to deal with
This is a great company to deal with. They replaced my order when it went astray during shipping without me even asking. Their customer service is outstanding.
23 June 2022
Bad experience
The last time I used this product to color my roots, hunks of my hair came out. It didn't regrow and never happened before or after this experience, I have not used this product since.
23 June 2022
Reply from eSalon
Gina - Thank you for your feedback. We are so incredibly sorry to hear that your experience was not all it should have been, and that you had hair loss after using our color. Please contact help@esalon.com for further assistance. We are always happy to help assist in any way we can.
Reply from eSalon
Karen - Thank you so much for sharing your feedback with us! We're glad our tools and resources have been of great help for you to reach your Hair Goals. We look forward to blending your next color soon!
Limited options with poor results
Colour options are extremely limited for dark hair. I never got a time I was happy with despite asking for adjustment every time. It always came out a tone I didn’t like.
23 June 2022
Reply from eSalon
Mlo - Thank you for your feedback. We are so incredibly sorry to hear that your experience was not all it should have been, and your color did not turn out as you had hoped. Please contact help@esalon.com for further assistance. We are always happy to help in any way we can.
Hi sorry it took so long
Hi sorry it took so long. All I can say is I loved it!!! It was exactly what I wished for. Thank you all so much !!🥰
23 June 2022
Reply from eSalon
Barb - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
I had my colour changed a wee bit…
I had my colour changed a wee bit darker, absolutely perfect. I use their shampoo, conditioner and other products. My hair has never been healthier.
23 June 2022
Reply from eSalon
Sonya - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are happy to help make adjustments to your color to get it just right. Please feel free to reach out to help@esalon.com if you need any assistance in the future. Happy Coloring!
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