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Review summary

Created with AI, based on recent reviews

Considering 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, often highlighting their effectiveness and the positive impact on their skin, with many being long-term users. The ordering process is frequently described as easy, and the delivery service is generally fast and reliable, with items arriving well-packaged. However, some customers expressed dissatisfaction with the size of certain products, particularly the soaps and creams, finding them smaller than expected or previously. A few other people also felt that the product colors, such as the "shake it" foundation, were not true to their descriptions. There were also occasional mentions of delayed deliveries, especially for orders routed through specific locations.

What people talk about most

Product

People report positive experiences with product. Many customers praise the effectiveness of the products,... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the products, noting significant... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the ease of ordering,... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the promptness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using Erno Laszlo skin care since 1979. As an undergraduate, I bought my first regimen at Saks with funds from my income tax return. I’ve never looked back. I love the products and the re... See more

Rated 5 out of 5 stars

Whenever I order ( refills always as I’ve followed the Laszlo regime for 50 + years) , it comes well packaged and promptly. No fuss no unnecessary back and forth. Actually prefer ordering on line vs g... See more

Rated 5 out of 5 stars

I have used Erno Laszlo since my early 20s (I’m now 70.). I particularly love the active phylitel cream,(affectionatly known as “crisco”)as does my mother. I will always use this wonderful treatment.... See more

Rated 5 out of 5 stars

I have been using Laszo since 1975. I can't recall an incident which another brand of soap touched my face. There has been a number of incidents where people did not believe me when I told them my... See more


Company details

  1. Health and Beauty Shop

Written by the company

Clean Science Luxury Skincare That Works. Erno Laszlo has promoted the importance of Clean Science through the bespoke skincare rituals he prescribed over the years to celebrity clients.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

255 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Long time devote.

I love your products and have been using them since I was 21, I am 73 now. At that time I lived in Los Angeles and was having trouble with oily skin. I loved the beach and was in the sun tanning and also getting sunburned on a regular basis. I read a article in a magazine maybe "Glamour" that "Cher" had skin problems and recommended Lazlo. I tried it and have been a devote ever since.

10 May 2024
Rated 5 out of 5 stars

I've been using Lazlo for 50 years

I've been using Lazlo for 50 years. It's the best!
My skin is healthy and looks great.
My one complaint about Lazlo is that over the last few
years they have discontinued some items and they keep changing the names of products, which can be confusing. I really love these products and they are truly effective at delivering excellent skin care.

14 May 2024
Rated 5 out of 5 stars

I’ve been a Laszlo devotee since 1975.

I’ve been a Laszlo devotee since 1975.
Always had a great consultant.
In 1988 Anne McFadden was the consultant since I was in NYC. She is tried and true, works so hard and now on medical leave. I pray for her and miss her.
Many folks ask about my skincare and of course I tell them Erno Laszlo.

14 May 2024
Rated 5 out of 5 stars

Glowing, Clean Complexion in my 60's

Ive always had a difficult time trying to find cleansing products that leave residue on my complexion. Lazlo Products cleaned my face and the benefits from the ingredients absorbed in the layers of my complexion without creating acne. Once I started using Lazlo, I decided I would never use other products again. It has paid off because others cannot guess my age.

27 May 2024
Rated 2 out of 5 stars

Good products! Too many changes!

As a mature woman I have used your products for years and I have been extremely satisfied…
However recently I noticed you are removing so many products and replacing them, after a while you remove theses products and replace with more new and improved” products”. I am extremely unhappy with this. Also I see you have added a charge incase product's are lost or damages…please just call it what it is a shipping charge. It’s really sad that you cannot ship your products for free, as I often spend
$500 on your products and then have to pay for shipping….
It is unfair. I am very unhappy with where this company is going and the changes. I am definitely trying new products elsewhere.

10 May 2024
Rated 5 out of 5 stars

Long-time dedicated Laszlo customer…

I've been a dedicated Laszlo customer for many years. I'm 81 and most people guess me to be 10-15 years younger based on my appearance. I attribute that to my long-time, dedicated use of Laszlo products. The Laszlo line is great for my skin and I always get exceptional service through the on-line ordering/shipping process.

25 May 2024
Rated 5 out of 5 stars

Laszlo products

I had used Laszlo products many years ago . For some reason I began to “ try” other products that were not as expensive . After years of buying other products with less than great results and a lot of money, I received an email advertising Laszlo products . Rest is history , I ordered the products I had used years before and to my delight my skin looked and felt wonderful , still expensive but the results were priceless . I’m staying with what works for me !

5 April 2024
Rated 5 out of 5 stars

EL wins as best "depuffer"

I was surprised how quickly I received my product. Of all the undereye "depuffers" I've used, EL is the best. I also love the small size container (that is light weight & purse positive), the pump, and the way it only dispenses the small amount I need for upper and lower eye areas. No waste and so effective!

7 May 2024
Rated 5 out of 5 stars

The light colored facial soap has…

The light colored facial soap has nearly made my large brown spot disappear! It took approximately 3 months to accomplish this & this isn’t even why I purchased the soap to begin with! What a pleasant surprise.

14 March 2024
Rated 1 out of 5 stars

No one answers the phone or returns…

No one answers the phone or returns calls. I’ve been waiting 2 days for a callback, called again today, and no human talks or calls back. Several months ago, I did speak to a person who told me Erno Laszlo no longer carries phelityl lotion for dry skin which is hard to believe. She did nothing to help me find something for dry skin.

21 May 2024
Erno Laszlo logo

Reply from Erno Laszlo

Hello Lois,
We're sorry to hear you're having trouble reaching our team! We see you called during our sale, and we did return both your calls and left you multiple voicemails. We apologize if you missed those. Please feel free to contact us at 888-352-7956 or advisor@ernolaszlo.com and we would be happy to help you find a substitute for the Phelityl Day Lotion SPF 15.

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