Very interesting and informative. Easy to understand, and open to any questions. I am sure this will assist greatly with DSE assessments for Stantec
Company replied
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See what reviewers are saying
Fantastic service. After my chair was installed, Martin (who installed the chair), identified that the gas strut was too small and came back a month later to replace it. After that was done it tu... See more
Company replied
It did look like it was going to be a long day, but it actually past in the blink of an eye. An enjoyable course with great presenters.
Company replied
Kevin, delivered and installed my chair this morning. He explained everything that I needed to know and then took me for a test drive, ensuring I could work all the controls myself, before leaving me... See more
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Company details
Written by the company
Osmond Ergonomics & Wellbeing specialise in supplying ergonomic furniture, including ergonomic chairs, sit-stand desks and ergonomic accessories, along with workplace wellbeing solutions, including assistive technology, assessment services, coaching and training. Everything we do is about the outcome. We focus on preventing and managing musculoskeletal issues, improving posture, and enhancing productivity through tailored support. Our Customer Service team has a reputation for delivering an outstanding customer experience. With over 30 years of experience, they can answer almost any query you have - or will know someone else that can. New customers come to us for knowledge and stay because of our product portfolio, outstanding customer service delivery and dedicated after-sales support. We are is the UK’s most transparent, reputable and knowledgeable provider of innovative products and services to improve workplace wellbeing and productivity.
Contact info
Johnson Road 21, BH21 7SE, Ferndown Industrial Estate, United Kingdom
- 0345 345 0898
- info@ergonomics.co.uk
- ergonomics.co.uk
Very interesting and informative
Very interesting and informative. Easy to understand, and open to any questions. I am sure this will assist greatly with DSE assessments for Stantec
24 February 2026
Unprompted review
Reply from Osmond Ergonomics
Jane, thank you very much for your feedback. Stuart will be delighted to hear that you found it informative and that it will be useful to both you and your company. Emma Taylor, Customer Service Team.
It did look like it was going to be a…
It did look like it was going to be a long day, but it actually past in the blink of an eye. An enjoyable course with great presenters.
24 February 2026
Unprompted review
Reply from Osmond Ergonomics
Hello, thank you so much for taking the time to share your feedback. Stuart and Guy were pleased to hear that you enjoyed the course - and that it kept you fully engaged. Do let us know if you have any questions that come up once you start using your DSE skills. Emma Taylor, Customer Service Team.
I attended a great free webinar on…
I attended a great free webinar on drivers posture this afternoon. Thank you Stuart for the interesting and informative session.
3 July 2025
Unprompted review
Reply from Osmond Ergonomics
Gareth, many thanks for your feedback, which has been passed to Stuart. He is really pleased you found the session interesting and useful.
We hope to see you at more of our webinars in the future. As always, details will be available via our eBulletin and on the website.
Please do let us know if you have any queries at all. Emma Taylor, Customer Service Team.
Great experience with this company
Great experience with this company, very responsive and helpful! I had a desk and a chair and my back pain is better and also the technician that installed everything told me the best positions to sit and helped to find the best set up for my desk
25 February 2025
Unprompted review
Reply from Osmond Ergonomics
Alexander, thank you so much for taking the time to let us have this lovely feedback. Keeping people informed about what will happen throughout their user experience is really important to us and it is great to know that it is working. Martin Webb who carried out your installation, set-up and user training will be pleased to hear that the equipment is already having a positive impact for you.
Just let us know if you have any further queries at all. Emma Taylor, Customer Service Team.
Great service.
Great service.
Martin arrived on time, very friendly, fitted all the equipment and ensured everything was right for me and I knew how to use everything.
16 January 2025
Unprompted review
Reply from Osmond Ergonomics
Michelle, thank you so much for your 5 star review. Martin will be really pleased to know that your installation experience was so positive. Great service is at the core of everything we do. Please just let us know if you need help with anything else at all. Emma Taylor, Customer Service Team.
Good installation service
The person who installed my chair was knowledgable and helpful and made sure I knew how to use all features of my chair before setting me up at my workstation and making sure my posture was correct.
23 August 2024
Reply from Osmond Ergonomics
Hello Amy. Thank you so much for your feedback. Chris Derbyshire, who carried out your installation, set-up and user training, will be really pleased to hear that you were happy with the service he provided. We hope you are starting to feel the benefits of the chair and a good working posture. Just let us know if you have any further queries at all. Emma Taylor, Customer Service Team.
Desk raisers
Seen what I needed on their website. Called to have a quick chat about product and company, placed ordered Tuesday received on Thursday. Really good service friendly helpful staff and product has done what I needed it to do, raised my desk and helped with sitting position.
19 August 2024
Reply from Osmond Ergonomics
Hello Craig. Thank you for your lovely review. We are really pleased to hear that both the product and service provided met your needs - and that you are now able to sit in a better working position! Just let us know if there is anything further we can help you with. Emma Taylor, Customer Service Team.
Responsive, fast, respectful
I asked a couple of questions via an online form; got almost instant response, and ordered; my item was delivered on time and was (and still is) of a good quality as was described on their website. Even though the product quality and delivery are on third parties, the responsiveness and service is why I recommend this company.
8 August 2024
Reply from Osmond Ergonomics
Hello Ivan. Thank you for lovely feedback, Emma will be really pleased to hear that you were happy with the responses provided on LiveChat. It's great to hear that the items you ordered are meeting your expectations. Should you need further assistance in the future, just let us know. Best wishes, Maxine Theobald, Customer Service Manager.
Outstanding support!
While there was a processing error with my order (and subsequent frustration with DHL for the delivery), I truly cannot praise the support team enough (Maxine in particular)!
I would not hesitate to order again from such an excellent company.
29 May 2024
Unprompted review
Reply from Osmond Ergonomics
Hello Robert. Thank you for your 5 star review. We are really pleased to hear that, despite an initial error on our part, your overall experience was a positive one. Maxine always does as much as she can (and more) to ensure things run as smoothly as possible, even when they aren't directly in her control. If there is anything further we can do to assist just let us know. Emma Taylor, Customer Service Team.
Brilliant service - thank you
Osmond ergonomics made it super easy to organise installation of equipment. Martin was very quick, kind and knowledgeable. He installed my equipment, taught me how to use everything and set everything up in the best way to suit me. He provided a lot of useful advice and gave me some tips and tricks on how to get the best out of the equipment.
Thank you so much for such a good service and for helping me to make the most out of the equipment provided.
Would absolutely recommend to anyone looking at getting equipment from Osmond ergonomics.
22 May 2024
Unprompted review
Reply from Osmond Ergonomics
Hello Amelia. Sorry for the delayed response and thank you so much for your lovely feedback. Martin was thrilled to hear that you were so happy with both the equipment supplied and the advice provided. If you need any further assistance at all, just contact us. Best wishes, Emma Taylor - Customer Service Team.
Reply from Osmond Ergonomics
Hello Hafsa, thank you for taking the time to let us have your feedback. We are really pleased that the chair is working well and that you were happy with the installation, set-up and user training. Our team strive to ensure that a user fully understands how to get the best out of the equipment they have.
If we can be of further assistance, please do contact us. With warm wishes, Emma Taylor, Customer Services Team
Exceptional Service and Expertise: Martin Webb's Installation and Advice on Ergonomic Chair and Standing Desk
To Osmond,
Products are best and the service was OUTSTANDING!
I wanted to express my utmost satisfaction with the service provided by Martin Webb during the installation of my ergonomic chair and standing electric desk. Martin's professionalism, attention to detail, and extensive knowledge about best sitting and working practices truly exceeded my expectations.
Not only did Martin expertly install the furniture, but he also took the time to educate me on the importance of ergonomic design in the workplace. His insights into proper posture, desk ergonomics, and the benefits of alternating between sitting and standing positions were invaluable. Thanks to Martin's guidance, I now feel more equipped to maintain a healthy and comfortable work environment.
Furthermore, Martin's friendly demeanor and willingness to address any questions or concerns made the entire experience seamless and enjoyable. His dedication to ensuring customer satisfaction is truly commendable.
In conclusion, I cannot recommend Martin Webb highly enough for his exceptional service and expertise. He is a true asset to your team, and I will certainly be reaching out for any future ergonomic needs.
Sincerely,
Saran Thakkar
1 May 2024
Unprompted review
Reply from Osmond Ergonomics
Hello Saran. I apologise for my delay in replying to your wonderful and detailed review of our service. Martin is one of our most experienced and knowledgeable consultants and always goes the extra mile for our customers - and he's lovely with it too: always considerate, professional and good-humoured. He is, indeed, an extremely valuable and valued asset to Team Osmond! He will be delighted to read your feedback and we are all delighted that you are already recognising the benefits of your ergonomic chair and desk. We hope you really enjoy using them. If we can be of further assistance, please do contact us. With warm wishes, Charlie Rose Customer Services Team
Good communication
Good communication from the time that they received the order to the time they delivered it.
23 April 2024
Reply from Osmond Ergonomics
Hello Ibrahim, Thank you so much for your positive feedback and 5-star rating. Good communication is at the core of our customer service so we are delighted at your feedback. If we can be of assistance in the future, please do get back in touch with us. Best wishes, Charlie Rose, Customer Services Team
I loved how they were quite upfront…
I loved how they were quite upfront about delays connected to getting the Advantage 360 keyboards as it had to be ordered straight from Kinesis. All along communicating about it. When I got the keyboard it was worth the wait since it’s one amazing keyboard. Hands down the best typing experience I ever had.
23 April 2024
Reply from Osmond Ergonomics
Hello Nikil Thank you for your great feedback. We pride ourselves on having excellent communication with our customers, always striving to keep them informed of the delivery process. We're delighted that you had such a positive experience of our service. We are also delighted that you are really enjoying using your Advantage 360 - it's a great piece of equipment. If we can be of further assistance, please do contact us again. With best wishes, Charlie Rose Customer Services Team
Helpful and friendly staff
Helpful and friendly staff, delivery came quickly and in excellent condition.
25 March 2024
Reply from Osmond Ergonomics
Hello John. Thank you so much for your review and your 5-star rating. I'm so pleased that you had such a positive experience of our service. I will pass on your comment to the team. 'Our 'helpful and friendly staff 'will be delighted! Best wishes Charlie Rose, Customer Services Team
Excellent customer service
Excellent customer service. Answered all questions in a professional, helpful manner.
Product delivered the next day.
12 March 2024
Reply from Osmond Ergonomics
Hello Trevor. Thank you for your lovely feedback. We're delighted you had such a positive experience of our customer service. It's really what Osmond Ergonomics is all about! I hope you are happy with the product you ordered. If we can be of further assistance, please contact us again. Enjoy the Bank Holiday weekend! Best wishes Charlie Rose, Customer Services Team
Excellent. I am a very happy customer
Friendly and helpful telephone support answered my questions (the item was in stock, available immediately and next-day delivery by DHL was included in the price.
So I bought a Kinesis keyboard from the online store and it arrived next day.
Excellent. I am happy and impressed.
26 February 2024
Reply from Osmond Ergonomics
Hello Mr Wheatley. Thank you so much for your great review. Excellent customer service is what Osmond Ergonomics is all about! I'm delighted that you are so happy with our service. I hope you enjoy using your Kinesis keyboard. Best wishes, Charlie Rose Customer Services Team
A great experience!
I was awarded equipment thanks to DSA. All appointments were organised around my schedule. The admin team were very accommodating especially as I’m awfully anxious making phone calls so they were happy to organise everything via email. Chris assessed me and was great, so knowledgeable and experienced! Assessed me for equipment I wasn’t even aware of but has been very helpful. Martin came to build and fit my equipment this morning. I was running a little late but he was very happy to wait an extra 5 minutes. Martin was great, also very knowledgeable and reassured me that if I have any trouble, to always call and advice will be given. Even minor things such as not allowing my front door to slam (as it’s an emergency fire door) made the appointment more enjoyable as I have severe noise sensitivity.
26 February 2024
Unprompted review
Reply from Osmond Ergonomics
Hello Francesca. Thank you for your lovely and detailed feedback. I'm so glad you had a great experience of our service and our team. As a company, we always try to be considerate of our customers needs and will do everything in our power to meet them. We are delighted that we've achieved that for you! Martin and Chris are both brilliant - they will be very happy at your comments! As Martin said, if you need further assistance, just contact us. We hope you enjoy using your equipment and that it really helps you with your studies. Best wishes Charlie Rose Customer Services Team.
Don't send me reminders to review your…
Don't send me reminders to review your website, when I explicitly opted out of any emails
9 February 2024
Reply from Osmond Ergonomics
Greg, please accept our apologies for this. You have already been unsubscribed from all marketing contact via our internal system. Unfortunately, we are unable to cancel the automated Trust Pilot review requests sent following an online purchase. Please could you click the 'unsubscribe' box in the Trust Pilot email as this will ensure you aren't sent any further automated requests. If there is anything further I can do to assist, just let me know. Maxine Theobald, Customer Service Manager
Excellent!!
Martin installed my daughters desk equipment today. He explained how to use it all, and was very helpful. Ten out of ten! Thankyou so much.
31 January 2024
Unprompted review
Reply from Osmond Ergonomics
Hello E. May. Please accept my apologies for my late response to your delightful review. I'm so glad you are happy with your daughter's desk and the service you received. Martin is the tops! If we can be of further assistance, please get in touch. Thank you again for your 10/10 comment! Charlie Rose, Customer Services Team
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