ergohuman.net Reviews 

142
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, noting the helpfulness and attentiveness of the staff from pre-order through post-purchase. Many appreciate the proactive communication, with the company ensuring correct product selection and providing updates on delivery arrangements. The products, particularly the chairs, are highly regarded for their comfort, durability, and the availability of spares that extend their lifespan. The delivery service is frequently described as seamless and efficient, with many reviewers receiving their items promptly and with follow-up confirmations. However, some customers also noted occasional delays with courier services, though the company proactively addressed these issues and apologized.

What people talk about most

Product

Customers had positive experiences with product, particularly praising the longevity and comfort of the... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting prompt, friendly, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as outstanding, brilliant, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their friendly, helpful, and attentive... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the quick delivery of parts and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Get your forever chairs from this team. Totally comfortable. Highly configurable. Mine developed a wobble after 9 years and it's now rock solid again. If you like the idea of a completely serviceable... See more

Company replied

Rated 5 out of 5 stars

Great customer service, from pre-order to post purchase. I wasn’t sure about which model to choose and they helped me by sending me useful information and pictures. I had specific delivery requiremen... See more

Rated 5 out of 5 stars

Amazing service I was worried about ordering the wrong wheels for my chair Caroline messaged me after I placed my order for pictures of my chair to make sure the correct wheels were sent. Iai... See more

Company replied

Rated 5 out of 5 stars

Excellent service and very good customer service too. The replacement casters were confirmed as the correct type and the delivery details were accurate and prompt. Tips on replacing them were also com... See more


Company details

  1. Office Furniture Store

Information provided by various external sources

Visit Ergohuman.net for Ergohuman Chairs, Ergohuman Plus, Ergohuman Elite chairs with good lumbar support in flexible mesh and a polished aluminium frame. Other models in the range include the Nefil, Mirus and Enjoy office chairs in mesh fabric or leather. All chairs recline and have multiple ergonomic adjustments to adapt to the user. Ergohuman.net is an innovative brand, at the forefront of reclining chairs with leg-rest support and laptop table to enable computer work in the reclined position hence relieving back pain.


Contact info

4.9

Excellent

TrustScore 5 out of 5

142 reviews

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1-star

No recent history of asking for reviews

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4.9

All reviews

(142)

31 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. After my online purchase they contacted me with links to assembly instructions, manuals. They were available and quick in respond to one of my queries in regards the chair setup.

29 October 2018
Unprompted review
Rated 5 out of 5 stars

A fantastic chair and a superb responsive company

I have had an Ergo Human chair for about 7 years. It is the best office chair I have used.

A couple of weeks ago the back mechanism had an issue. I spoke to the company and they offered to fix - the cost of which wasvery reasonable. However i decided to fix myself. They sent the replacement bit immediately and a couple of videos. These were easy to follow and when i took the chair apart I was very impressed with the quality of the internal parts. It is solid, and beautifully crafted and to repair? Simple.

This is a superb chair and i believe will give many more years of use.

10 October 2018
Unprompted review
Rated 5 out of 5 stars

Fantastic all round

Great service. Great product. Fantastic people. Kept updated throughout. Could not recommend more highly

20 September 2018
Unprompted review
Rated 5 out of 5 stars

Best customer service I have received from a company in a long time.

After aquiring a chair from a third party, I brought a headrest for it from ergohuman. It arrived quickly and without issue.

However, I later had some issues with the chair due to its age and required some advice and a missing bolt. I contacted ergohuman on the offchance they could help, knowing that it certainly wasnt their responsiblity to do so.
They were unbelievably helpful (Especially Caroline in customer services) and took the time to send me maintenance videos and the missing bolt. This was above and beyond my expectations, especially as I had not purcased the original product from them directly. An exception to modern customer service.
I will not hesitate to use this company again or reccomend them to anyone else. 5 stars for sure.

Ian

19 September 2018
Unprompted review
Rated 5 out of 5 stars

Excellent in Every Way

Excellent in Every Way - Beautifully engineered product that is comfortable and easy to use for a very reasonable price. Service from point of sale to delivery was excellent. Instructions for assembly, simple and easy to follow.

4 April 2018
Unprompted review
Rated 5 out of 5 stars

Great chair

Great chair. Very good quality and very comfortable. Easy to assemble. Will definitely be getting another.

27 March 2018
Unprompted review
Rated 5 out of 5 stars

Excellent Quality and Amazing Service

They say you get what you pay for and nothing could be more true of Ergohuman. I bought the chair three years ago and have found the build to be incredibly high quality. Nothing will last forever however the few issues i've had have been quickly and efficently dealt with by the support team there. The service is some of the best i have ever had.

9 February 2018
Unprompted review
Rated 5 out of 5 stars

Bought a ~£500 chair from Ergohuman

Bought a ~£500 chair from Ergohuman, knowing very well that the product is excellent -- we use them at work.
I wasn't disappointed. The body of the chair is made of thick solid metal and is definitely built to last, which is quite important at that price, and the comfort is top notch.

What pleasently surprised me is the quality of their service. The sales team answered all of my emails within 30 minutes, and kept me updated about my delivery.

Overall extremely happy with my purchase. Highly recommanded.

31 July 2017
Unprompted review
Rated 5 out of 5 stars

Excellent service

A very good price compared to other suppliers. Before buying I had some questions which were all answered by the friendly person at the sales contact number. The chair (Ergohuman Plus) was delivered on the date I requested (two days after ordering). DPD delivered in the time slot they had texted in the morning and the chair was easily assembled in less than 15 minutes. It's excellent quality, comfortable and I'm very happy with it.

23 March 2017
Unprompted review
Rated 5 out of 5 stars

Fantastic Chair & Service

I have back problems and spend a lot of time sitting and working at my PC. After getting through 6 new chairs in 10 years I decided to look for something better and found it. My chair arrived on time, great info on delivery (2 hour window) and only took me 15 mins to put together without looking at the instructions. The chair is very well made, very comfortable (I use it for about 16 hours a day, every day). I waited 12 weeks to write this review to see how it worked out. I am so happy I have recommend the chair to family and friends, 2 of them have bought one, both are very happy. A BIG Thanks to ergohuman for making awesome chairs!

20 October 2015
Unprompted review

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