equityreleasesupermarket.com Reviews 15

Equity Release Supermarket were very helpful. Brian Massie was an absolute marvel. He never gave up and found us the perfect company. I would recommend this company 100% to anyone seeking Equity Release. Brian you are marvellous.

I would just like to commend the excellent Care and service that I received recently from Sue E at Equity release supermarket.
She was not just doing her job well she really does care and she’s very thorough in reviewing the needs of their customers in this case myself. I’ve been experiencing some investigations for what has turned out to be a long-standing underlying medical condition which brought about Stroke. Making the process smooth a stressfree as possible with good humour. But most of all were kindness.. excellent service from Sue E and I hope that the business will acknowledge that.

Brilliant service clear comms friendly non judgy staff good structure from start to finish of process. Shoutout to Paul.

before allocating an advisor to individual clients it would save a lot of trouble to indicate to prospective clients that interest rates stated on lifetime morgages are monthly, and in real terms means outstanding owed monies increase by at least 100% in the first year onlyand compounds as the years go by

I was referred to Equity Release Supermarket by StepChange following the loss of my Aunt’s husband and the debts she was left facing. From the very beginning, our case manager Paul Newsome showed outstanding empathy, patience, and professionalism. He took the time to explain everything in clear, layman’s terms, never rushing us and always ensuring we fully understood each step of the process.
Paul was incredibly diligent and responsive, answering any questions we had quickly and thoroughly. His supportive approach made what could have been a very stressful and overwhelming time much more manageable. Nothing was ever too much trouble for him, and we always felt reassured that my Aunt’s best interests were his priority.
From start to finish, the whole process was completed in less than six weeks, which exceeded our expectations. Thanks to Paul’s guidance, my Aunt now has peace of mind and the financial breathing space she desperately needed.
I cannot thank Paul and Equity Release Supermarket enough for their help during such a difficult time. Their professionalism, compassion, and efficiency have made a world of difference.

Sue Eastham at Equity Release Supermarket is an excellent advisor, full of integrity and common sense. I would have no hesitation recommending Sue.

I cannot thank this organisation enough, and David Robinson, a first class Financial Advisor.

It was a pleasure to have their advice and help to a happy conclusion today.

Michael filewood my adviser was great to deal with from start to finish always easy to contact and delt with each part of the process in a really helpful and professional manner. Would definitely recommend this company.

The first three things to focus on are that Aviva is the lender of the funds for "equity release" (otherwise known as a Lifetime Mortgage). The other aspect is that Aviva do not 'sell' direct but (at the time of this review) sell through ERS and, thirdly, my review is largely based on my experience of the two 'agents' that I dealt with at ERS.

The first one was fantastic in every way. I won't mention her name as, sadly, she passed away after very professionally setting-up my first advance that got utilised to start an upper floor extension to my bungalow.

My second advance (& additional drawdown facility) was dealt with through a young Yorkshireman, probably kinder not to mention his name but he & ERS & Aviva will have no difficulty identifying him.

There's nothing wrong with equity release if one's personal circumstances match financial best practice etc. So I consider that the agent's recommendation of my suitability was sound but his common sense and customer care & customer rapport-building was limited. He was on occasions rude too & by way of an example he would (from time to time rather sarcastically) state the 'bleeding obvious' with such phrases as Aviva have no obligation to lend you any money. I considered that manner very rude and utterly inappropriate and unnecessary, not to mention, bad for business (& I told him so btw).

Frankly if I were the man's sales manager or let's say "boss" I'd get him retrained especially in customer rapport building.

When the deal completed (by my primary action, not his, on the very last possible qualifying day) he said nothing and wrote nothing by way of appreciative feedback to me, his client, even though he'd be rightly due commission. I find that rude, discourteous and frankly quite ignorant.

At various times he showed a degree of let's call it lack of common sense & initiative and I found myself having to bypass ERS and my agent to raise issues directly with Aviva. On one issue Aviva directly compensated me with £200 btw.

So although my only moan about ERS relates to the under-performance of their 'rep' it has resulted in a 3 star rating here whereas if I was referring to the other (first, now deceased) rep it would've hit a 5 star rating.

People ... & their interactions do matter & my ERS contact let his company down in this instance.

I'm sure ERS will reply & try to defend their rep but they'd do better just to apologise on his behalf as he should've done, personally, along with a simple "thanks for your business."

My rep's 'side-kick' too wasn't great and made errors including important things like my correct current address.

So, all-in-all ERS & Aviva - not bad - but ERS need not only to train in compliance matters but also in client rapport building and professionalism in customer care because if not there will be failed deals and only meagre reviews.

Excellent advice and service from a company that goes the extra mile. Having had experience with other equity release advisors I have to say that our experience with Equity Release Supermarket was far superior. Our advisor Paul Newsome was very thorough at the advice stage and was constantly in contact throughout the application process which was remarkably smooth. I would have no hesitation recommending the company and Paul in particular to anyone looking for equity release advice. True professionals!

This was a big decision for us and we were supported all the way to completion for our Lifetime Mortgage.
We would like to thank John Spink our financial advisor who provided us with all the information we needed to allay our fears and anxieties in a very thorough and professional manner to guide us through the process.

I have received excellent service from this company making the whole process flawless and quick. About 6 weeks in total. Absolutely no problems and the few queries I did have were resolved efficiently and quickly. Many thanks to very pleasant and helpful Mark Rumney and Alex Bullock.

My experience with Supermarket Equity Release ! I am in the early stages of my equity release with a Adviser who is Dan Pedder . The application was a easy progress and any questions were answered . Dan was very calm as I needed to ask many questions as this is a lifetime morgage. Hopefully when I am in the final stages of selling my home everything is good .

Equity Release Supermarket provided me with an expert, caring and understanding service. There was no pressure at any time, in fact they went the extra mile to make sure that equity release was right for me. They took the time to understand my circumstances and took me thorough various projections with different providers, and made sure I understood exactly what was involved. They oversaw the whole process from initial discussions, through to getting the mortgage offer, organising the valuation, liaising with the solicitors, and ensuring completion. I thank the team for a positive and speedy outcome.

They showed no appetite to get the job done well the interest rate kept going up on my equity release application. I lost the will to live so closed my file with them even though i needed the money. When i decide again to try it will be with a more dedicated company who stick to phone appointments and give you confidence they at least have a clue what they're doing.