Banner for Equity Release Advice

Equity Release Advice Reviews 

508
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 151 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff members for providing clear, thorough explanations and extremely prompt responses to all financial inquiries. Many individuals deeply appreciate the professional and friendly advisors who take time to listen and make them feel completely at ease throughout the entire process. Some reviewers were not happy with occasional communication delays, missed callbacks, or navigating personal situations requiring extra reassurance during stressful moments. Despite these minor drawbacks, the overwhelming overall feedback remains exceptionally positive, with consumers consistently recommending the professional service for reliable and trustworthy guidance.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting advisors who are polite,... See more

Customer service

Consumers find customer service to be positive, highlighting that advisers and call handlers are very... See more

Service

Reviewers mention positive feedback about service, noting fast response times, professional staff who explain... See more

Response time

Customers had positive experiences with response time, frequently highlighting prompt replies and immediate... See more

User experience

Reviewers highlight positive aspects of user experience, expressing great satisfaction with the quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

You put us in touch with a financial advisor who was absolutely brilliant. He listened to what we wanted, explained thoroughly everything and gave us multiple options based on our needs and individual... See more

Company replied

Rated 5 out of 5 stars

Very quick response. Ashley very friendly. Asked questions and explained how it worked. Was always available if I had any questions . I would recommend him to anyone looking for advice for Later Li... See more

Company replied

Rated 5 out of 5 stars

Rachel was professional, friendly and knowledgeable. She took time to listen to me and explained the process throughly. I am glad I chose this company for the advice I needed and would definitel... See more

Company replied

Rated 5 out of 5 stars

Very prompt at getting in contact and then putting me in touch and setting up with a financial advisor who has lots of experience in this area. Very satisfied thank you 😊

Company replied


Company details

  1. Non-Bank Financial Service

About Equity Release Advice

Written by the company

Equity Release Advice is a trading style of Lead Technologies (Europe) Limited who is authorised and regulated by the Financial Conduct Authority for making arrangements with a view to delivery of regulated financial services. Lead Technologies (Europe) Limited a company incorporated in England and Wales (6574342). VAT No. 940 1155 60.

Regulatory Disclosures

Contact info

4.9

Excellent

TrustScore 5 out of 5

508 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(508)

149 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful

10 November 2025
Equity Release Advice logo

Reply from Equity Release Advice

Hi Mark,

We’re glad to hear you found the service helpful. Your feedback is really appreciated.

Best wishes,
The Equity Release Advice Team

Rated 5 out of 5 stars

Very quick and referred to a good local…

Very quick and referred to a good local independent adviser

30 October 2025
Equity Release Advice logo

Reply from Equity Release Advice

Hi Les,

Thank you for letting us know about your experience.

We’re delighted the process was quick and that you were connected with someone local who could support you further.

Warm regards,
The Equity Release Advice Team

Rated 5 out of 5 stars

My enquiry was answered in such a way…

My enquiry was answered in such a way that I am now able to make an informed decision to suit my needs. I also liked the fact that there was no ‘hard-sell’ attitude from any of the people I spoke to.

21 October 2025
Equity Release Advice logo

Reply from Equity Release Advice

Hi Ray,

Thanks for taking the time to share your experience in such detail. It’s wonderful to hear that you felt informed and supported throughout your enquiry.

Our aim is always to provide helpful, straightforward guidance without any pressure, so it’s great to know that reflected your experience.

Kind regards,
The Equity Release Advice Team

Rated 5 out of 5 stars

Equity release

Very helpful and knowledgeable

20 October 2025
Equity Release Advice logo

Reply from Equity Release Advice

Good evening,

Thank you for your feedback. We’re so glad to hear that you found our team both helpful and knowledgeable during your enquiry.

Providing clear information and connecting people with the right advisers is at the heart of what we do.

Best wishes,
The Equity Release Advice Team

Rated 5 out of 5 stars

The person I spoke to was helpful and…

The person I spoke to was helpful and explained what would happen very easy call

16 October 2025
Equity Release Advice logo

Reply from Equity Release Advice

Hi Dee,

Thank you for sharing your experience. It’s lovely to hear that the call was straightforward and that everything was clearly explained.

We always aim to make each step simple and reassuring, so it’s great to know we achieved that for you.

Warm regards,
The Equity Release Advice Team

Rated 5 out of 5 stars

Very friendly and helpful

Very friendly and helpful. Clear information given

7 October 2025
Equity Release Advice logo

Reply from Equity Release Advice

Hi Lynda,

Thank you for your review.

We’re delighted to hear you found our team friendly and helpful, and that the information provided was clear. It’s great to know your experience with our service has been a positive one.

Warm regards,
The Equity Release Advice Team

Rated 4 out of 5 stars

Nick refreshing helpful formative

Nick refreshing helpful formative

27 September 2025
Equity Release Advice logo

Reply from Equity Release Advice

Hi Mike,

Thank you so much for your kind review! We’re delighted to hear that you found Nick’s service refreshing, helpful and informative. Our aim is to connect people with quality financial advice, so it’s great to know he was able to support you so well.

Many thanks,
The Equity Release Advice Team

Rated 4 out of 5 stars

Unc special

Gordon was very informative and helpful

16 September 2025
Equity Release Advice logo

Reply from Equity Release Advice

Hi Jimmy,

Thank you for your review!

It’s great to hear the adviser had such a friendly and approachable manner, and that they understood your needs and answered your questions quickly. We’re pleased you were happy with the service.

All the best,
The Equity Release Advice Team

Rated 5 out of 5 stars

Very personable knowledgeable advisor

Very personable advisor. Good friendly manner and knowledgeable- listened and answered all my questions and really understood what I needed to know quickly . Thank you

2 September 2025
Equity Release Advice logo

Reply from Equity Release Advice

Hi Jane,

Thank you for your feedback!

We’re glad to hear you had such a positive experience and that the adviser was personable, knowledgeable, and able to answer your questions clearly. Connecting people with the right advice is exactly what we strive for.

Many thanks,
The Equity Release Advice Team

Rated 5 out of 5 stars

Nicholas was really good to talk to

Nicholas was really good to talk to, took time to listen and was very understanding to my questions.

1 September 2025
Equity Release Advice logo

Reply from Equity Release Advice

Hi Gerry,

Thank you so much for your kind review!

Our aim is to connect people with quality financial advice, so we’re delighted to hear you found Nick friendly, understanding, and willing to take the time to listen to your questions.

Many thanks,
The Equity Release Advice Team

Rated 5 out of 5 stars

The customer adviser explained…

The customer adviser explained everything to me.

7 August 2025
Equity Release Advice logo

Reply from Equity Release Advice

Hi John,

We really appreciate your feedback. It’s great to hear that everything was clearly explained.

We focus on introducing people to advisers who can offer honest, accessible, and supportive guidance, so we’re glad that’s what you received.

Best wishes,
The Equity Release Advice team

Rated 5 out of 5 stars

Excellent service from start to finish

The whole process was explained to me in terms that I understood. The staff who I spoke with me were exceedingly personable and very patient as I have secondary progressive multiple sclerosis which affects my cognitive skills.
If anyone has doubts then I can say that I wasn’t rushed in any way and I made my choices in my own time so I didn’t feel under duress in any way.
I can highly recommend Laterlife Retirement Planning, especially Richard who took such good care of me.

5 August 2025
Equity Release Advice logo

Reply from Equity Release Advice

Hi Denise,

Thanks for taking the time to share your experience in such detail. We’re so pleased to hear you felt supported, informed, and given the time you needed to make your own decision comfortably.

We’re here to connect people with advisers who can offer clear, patient, and personalised guidance every step of the way, and it’s great to know that was your experience.

Best wishes,
The Equity Release Advice team

Rated 5 out of 5 stars

Well informed personnel

Well informed personnel, very helpful

18 July 2025
Equity Release Advice logo

Reply from Equity Release Advice

Hi Gordon,

Thanks for taking the time to share your feedback!

We’re really pleased to hear you found the team helpful and well informed. Our aim is always to connect people with trusted advisers who can offer clear guidance and support throughout the process.

Best wishes,
The Equity Release Advice team

Rated 5 out of 5 stars

Very helpful 👌

Very helpful 👌

17 July 2025
Equity Release Advice logo

Reply from Equity Release Advice

Hi Darren,

Thank you so much for your kind review!

Our aim is to connect people with quality financial advice, so we’re glad you were pleased with the helpful service that you received.

Many thanks,
The Equity Release Advice team

Rated 5 out of 5 stars

Found the people easy to talk to and…

Found the people easy to talk to and understand. The service was carried out in a fast and professional manner and nothing was too much regarding help given.

4 July 2025
Equity Release Advice logo

Reply from Equity Release Advice

Hi Jonathan,

Thank you so much for your kind review!

We’re really pleased to hear you found the team easy to talk to and that the service was fast and professional. Providing helpful, accessible support is exactly what we aim for

Many thanks,
The Equity Release Advice team

Rated 5 out of 5 stars
Equity Release Advice logo

Reply from Equity Release Advice

Hi John,

Thank you so much for your lovely feedback!

It’s great to know you found the service helpful, friendly, and professional — we truly appreciate your comments.

Warm regards,
The Equity Release Advice team

Rated 3 out of 5 stars

I cant leave a comment as i dont know…

I cant leave a comment as i dont know anything as yet sorry regards m yeates

1 July 2025
Equity Release Advice logo

Reply from Equity Release Advice

Hi Millicent,

Thank you for taking the time to leave a comment.

We hope your appointment is helpful, and completely understand that you may need a bit more time before commenting further. If any questions come up, we're always here to support you.

Kind regards,
The Equity Release Advice team

Rated 5 out of 5 stars

Rachel was very helpful

Rachel was very helpful

25 June 2025
Equity Release Advice logo

Reply from Equity Release Advice

Hi Robert,

Thank you so much for your kind words!

We’re delighted to hear Rachel made a positive impression — we’ll make sure she sees your feedback.

With thanks,
The Equity Release Advice team

Rated 5 out of 5 stars

Very helpful and professional polite…

Very helpful and professional polite answered all my questions overall extremely satisfied

18 June 2025
Equity Release Advice logo

Reply from Equity Release Advice

Hi Margaret,

Thank you so much for your kind review!

Our aim is to connect people with quality financial advice, so we’re really pleased to hear you were satisfied with the helpful, professional service and that all your questions were answered.

Best wishes,
The Equity Release Advice Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look