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Review summary

Created with AI, based on recent reviews

Looking at 88 reviews, reviewers had a great experience with this company. Customers are really happy with the products, consistently praising their quality and durability. Many people highlight the excellent delivery service, noting quick dispatch and prompt arrival of their orders. However, some customers were dissatisfied with their orders, experiencing issues such as incorrect items being sent or products arriving without proper labeling. Some reviewers also reported problems with the service, mentioning slow responses to inquiries or difficulties with returns and exchanges.

What people talk about most

Product

Customers consistently note positive experiences with product quality. Many reviewers praise the great... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the great quality of the products,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the swift and quick... See more

Order

Clients share ambiguous opinions on order experiences. Many customers report quick delivery and easy ordering... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers praise the excellent and brilliant service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nicky from eqi safety was very friendly, knowledgeable and helpful. I tried the air hi viz on before I purchased it, and the other one I got for a friend, she said any issues just bring it back, f... See more

Rated 5 out of 5 stars

My first purchase was all the way back at Blenheim in 2015 , a polite waistcoat to which I still use to this day! 10 years later and I continue to make purchases. Nicky is extremely knowledg... See more

Rated 5 out of 5 stars

I had previously purchased an Equisafety Polite hi vi vest. Absolutely loved it. Such good quality and features that I wanted. Unfortunately, the chequered strap on the back started to come adrift. I... See more

Company replied

Rated 5 out of 5 stars

Great company to do business with, quick delivery, great customer service, bought a few items from them now, fully recommend Equisafety. Love the 10mph law air waistcoat, plus free gift horse leg boot... See more

Company replied


Company details

  1. Equestrian Store

Written by the company

EQUISAFETY - PUTTING YOUR SAFETY FIRST Is at the core of Equisafety Limited. A Guiding force driving us to continue the safety legacy we have built for over 25 years. A world leader in technical performance equestrian high viz. The unrivalled in-house designs are created by a qualified MA technical sportswear designer, and our relentless commitment is to give you, and your horse, the very best in unrivalled design by placing emphasis on function and performance for when you need it the most. Only the highest quality technical fabric is used in our iconic designs and the construction of our apparel is unrivalled. Equisafety designs and manufactures for a number of UK Police Mounted Police units including the Metropolitan; Greater Manchester; Avon and Somerset and Northumbria.


Contact info

4.1

Great

TrustScore 4 out of 5

206 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 17% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

All good

All good, prompt delivery & as described

11 November 2024
Unprompted review
Equisafety logo

Reply from Equisafety

Thank you for your kind words. We do try to get all orders out ASAP

Rated 5 out of 5 stars

great products

great products
super fast shipment to Germany.
very nice Contact,
will gladly order again

25 October 2024
Unprompted review
Equisafety logo

Reply from Equisafety

Thank you for your kind words. We do try to get all orders out ASAP

Rated 5 out of 5 stars

Good once I managed to speak to someone…

Good once I managed to speak to someone as there had been a pricing problem online service was excellent

5 November 2024
Unprompted review
Equisafety logo

Reply from Equisafety

Thank you for your kind words. Im glad we sorted it for you.

Rated 5 out of 5 stars

The equisafety air waistcoat is…

The equisafety air waistcoat is amazing. The colour is great for this time of the year and the writing on the back tells cyclists/vehicles to pass wide and slow. A plain hivis does not have the same effect!

23 October 2024
Unprompted review
Equisafety logo

Reply from Equisafety

Thank you for your kind words. We designed the Air Waistcoat about 20 years ago and it is still brilliant.

Rated 5 out of 5 stars

Hi-Viz could save you & your pony's lives!

Recently put my little piebald coblet back into harness & he's loving it. However in low Autumn sunshine you couldn't see him clearly on our narrow country lanes. Solution - 2 Equisafety Polite nosebands sewn together & slipped over his breast harness, another on his little nose & topped off with a wonderful pair of Hi-Viz ears.
Boy can they see us coming now - will never drive again without them year round - he's too precious for that!! Great service & superfast delivery - Thank You Equisafety (Sara & Rocky the small but mighty coblet)

27 September 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

The customer service was incredible. Nicky was friendly and helpful, going above and beyond to ensure my (fabulous) new hat was exactly right for me. It's perfect. Thank you so much. I'll definitely purchase from here next time.

16 August 2024
Unprompted review
Rated 5 out of 5 stars

Would highly recommend.Excellent…

Would highly recommend.Excellent service. I ordered the hi-vis waistcoat at 4pm on Thursday and it arrived by 10.30am the following day! The waistcoat is well-made and fits the description perfectly. Will definitely use this company again.

8 August 2024
Unprompted review
Rated 5 out of 5 stars

Great product

Great product- these reflective noseband covers fit even the wider padded nose bands, easy to Velcro on and off and wash well. Not found these anywhere else in years

29 August 2024
Unprompted review
Rated 5 out of 5 stars

Love the rug

Love the rug. Well made, good quality, good fit and does what it says on the tin. We can be seen for miles in every direction. Quick delivery. Really happy. Highly recommended
Would love another leg strap though - only got one.

10 August 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Nikki from Equisaftey is outstanding in her customer service. I purchased this helmet from Australia and ended up having some serious headaches with RoyalMail. Nikki to the rescue couldn’t do enough to help my daughter receive her new helmet.
Long story short she ended up sending me a 2nd helmet which arrived in Australia today.
Nikki thank you for all your help! My review of your service and help whilst I’m in a different country is 10/10. Will highly recommend your product and services :)

12 August 2024
Unprompted review
Rated 1 out of 5 stars

My experience at the store

My experience at the store, unfortunately, was the worst I've ever had.
I bought my vest on 4/07, based on the information on the website I would receive it within 48 hours.... unfortunately I left London without the merchandise, without my money and without any concerns from the store, I sent emails several times explaining until when I would be in London and I didn't even think I received an email worried about my situation!

I paid and I didn't receive the product, I asked for cancellation, I didn't even receive the product. I didn't receive the product or my money back

4 July 2024
Unprompted review
Equisafety logo

Reply from Equisafety

We were given a false address, Wrong street number, wrong postcode
It was difficult trying to find all the correct information.
This took time to make sure the address was correct.
We sent the parcel through EVRI on the day the world was locked down with the Microsoft issue. This held up the delivery.
The item was delivered on the Wed 24th Jul at 11:04am.
The customer then said she was now in Brazil not London and that it was our fault she had not received the item in time.

We talked to South Bank University and they have no idea who the person was, so we have no way of getting the parcel back to send it to Brazil.

We give brilliant customer service and went above what is expected, to try and help her.

The customer has received the parcel which she confirmed in writing. So we have no idea why she gave us a 1* review?

Some times, it doesn't matter how much excellent customer service you give people, you will never please them all!

Rated 5 out of 5 stars

Amazing service and quick responses

Amazing service and quick responses . the hi-vis quality is outstanding . I also purchased the OculosPro camera . would definitely recommend .If I could give it 6 stars I would .

17 July 2024
Unprompted review
Rated 5 out of 5 stars

Was not sure what type of body…

Was not sure what type of body protector I needed, Equisafety really helped me when I was on the trade stand at Branham. The was perfect and I feel a lot safer riding my youngest now.

8 June 2024
Unprompted review
Rated 5 out of 5 stars

Big thankyou for getting my order out so quickly

I ordered a mesh quarter sheet, breast plate and hat band as an emergency order for a BHS ride at the weekend. I placed the order on Monday and email to ask if it could be rushed through. I received an email back to say it would be dispatched that day. I was delighted when it arrived in the Wednesday as we live in the Highlands of Scotland. I would like to say a big thankyou for getting my order out to me so quickly. Great quality products and service.

17 July 2024
Unprompted review

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