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Review summary

Created with AI, based on recent reviews

Looking at 88 reviews, reviewers had a great experience with this company. Customers are really happy with the products, consistently praising their quality and durability. Many people highlight the excellent delivery service, noting quick dispatch and prompt arrival of their orders. However, some customers were dissatisfied with their orders, experiencing issues such as incorrect items being sent or products arriving without proper labeling. Some reviewers also reported problems with the service, mentioning slow responses to inquiries or difficulties with returns and exchanges.

What people talk about most

Product

Customers consistently note positive experiences with product quality. Many reviewers praise the great... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the great quality of the products,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the swift and quick... See more

Order

Clients share ambiguous opinions on order experiences. Many customers report quick delivery and easy ordering... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers praise the excellent and brilliant service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nicky from eqi safety was very friendly, knowledgeable and helpful. I tried the air hi viz on before I purchased it, and the other one I got for a friend, she said any issues just bring it back, f... See more

Rated 5 out of 5 stars

My first purchase was all the way back at Blenheim in 2015 , a polite waistcoat to which I still use to this day! 10 years later and I continue to make purchases. Nicky is extremely knowledg... See more

Rated 5 out of 5 stars

I had previously purchased an Equisafety Polite hi vi vest. Absolutely loved it. Such good quality and features that I wanted. Unfortunately, the chequered strap on the back started to come adrift. I... See more

Company replied

Rated 5 out of 5 stars

Great company to do business with, quick delivery, great customer service, bought a few items from them now, fully recommend Equisafety. Love the 10mph law air waistcoat, plus free gift horse leg boot... See more

Company replied


Company details

  1. Equestrian Store

Written by the company

EQUISAFETY - PUTTING YOUR SAFETY FIRST Is at the core of Equisafety Limited. A Guiding force driving us to continue the safety legacy we have built for over 25 years. A world leader in technical performance equestrian high viz. The unrivalled in-house designs are created by a qualified MA technical sportswear designer, and our relentless commitment is to give you, and your horse, the very best in unrivalled design by placing emphasis on function and performance for when you need it the most. Only the highest quality technical fabric is used in our iconic designs and the construction of our apparel is unrivalled. Equisafety designs and manufactures for a number of UK Police Mounted Police units including the Metropolitan; Greater Manchester; Avon and Somerset and Northumbria.


Contact info

4.1

Great

TrustScore 4 out of 5

205 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 17% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Error in order, wrong size, customs fees, no answer no solution from the seller

I ordered a nice jacket and had it sent to France. I had to pay customs fees. But the seller sent me a wrong size jacket (S instead of L). I had the seller on the phone and was promised a right-size jacket free of additional charges but didn't get any parcel nor refund so far, and no more answer to any of my mails. I have lost a lot of money and still have no jacket in size L... Very disappointed!

22 September 2025
Unprompted review
Rated 3 out of 5 stars

The jacket is lovely sadly comes up…

The jacket is lovely sadly comes up very small, so needs to be returned. I filled in the return request online and heard nothing. Few days later I emailed, a couple of days later I jad a reply asking what I needed to return, I replied immediately but so far yet again no reply. Not great service at all.

7 September 2025
Rated 5 out of 5 stars

Brilliant hi-viz

Brilliant products that are great quality and arrived super quick.
We now have all the range from leg wraps and quarter sheets to neck straps and tabards. All lasts really well, hence we buy something new each year but haven’t had to replace a thing!

9 September 2025
Unprompted review
Rated 1 out of 5 stars

I bought a helmet from them the 30th of…

I bought a helmet from them the 30th of July and they sent it the 4th of September. Every time I called, they said they would look at it and send me an email later that day, but that never happened. Want to call this a not serious business. Don’t buy from them.

4 September 2025
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service! The wrong colour vest was accidentally sent out, I called, no dramas, super helpful - correct colour was sent out along with a hat bad and a prepaid bag to send wrong colour back. Fantastic quality products.

8 August 2025
Unprompted review
Rated 5 out of 5 stars

The first hi viz vest I ordered was too…

The first hi viz vest I ordered was too small. I was going to return it and order a larger size but my daughter had it. I oredered a larger one and had a lovely message thanking me for another order. It arrived within a few days and I’m very pleased with it

7 August 2025
Rated 1 out of 5 stars

Do not buy hats from this company

Do not buy hats from this company. I bought a hat which didn't fit, and when looking for the returns process saw that they do not accept returns on hats, this was not mentioned anywhere in the hat listing, only in their t&c's. Postage also took over a week, with them waiting 5 days to dispatch the order.

15 August 2025
Unprompted review
Equisafety logo

Reply from Equisafety

All our hats are brand new and have never been sent to other customers. We are proud of this because we can offer a 100% guarantee that when you order your hat from us, it is brand new and safe. It has not been sent out to other customers, who may have not looked after the hat as it should have been looked after.

If you buy from a retailer who will accepts hats back, you have no idea how many other customers have been sent it and sent it back, which is dangerous for the quality of the hat and possible health issues with putting the hat on many heads.
We are a company that is all about safety. As Luke states, it is clearly shown on our T&Cs. It is written on our website in 3 different places. We do not hide this fact. We are sorry that he did not read the terms and conditions before purchasing his hat that was in the sale for £80. He was very welcome to email or call before he purchased and we are sorry that he felt the need to give us a 1* review for buying a product that is 100% perfect and having to wait 5 days to receive the item that was sent out 2nd Class tracked by Royal Mail.

Rated 5 out of 5 stars

Great choice of colours

I have purchased from Equisafety in the past and like the quality and choice of colours available. A delivery problem was sorted out quickly and efficiently by customer service.

1 August 2025
Unprompted review

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