Equans Reviews 36

Just I want right to Manchester City council about rubbish service from EQUANS part of council
EQUANS sent me later appointment (9/4/2026)
EQUANS come to my house to gas safety but he’s broke my boiler not hot water and not hitting I have 4 children same day EQUANS Mack appointment for 13/04/2026 at 2 o’clock for 5 o’clock
But not come to appointment my house to cold not hitting
I don’t know who sort out my boiler
Serves rubbish
Work doggie
Work rubbish
Rubbish

Came to work on my property hired by my landlords I have never met a bigger bunch of cowboys an absolute joke their attitude is appalling and their work is even worse mess destruction breakages and more left behind them I cannot express how bad I mean they are do not go near these idiots

Super mederwerkers in Havelte snel reactie 👍👍👍👍

Absolute joke , I booked a repair to a leaking gas boiler in rented flat on 17.
11.2025 , the boiler keeps leaking water on my counter tops . The engineer turned on the day hours late , took a look and advised that because I had dried the counter top he was unable to trace the leak . He further advised that the next time it happened I was to report it as a emergency repair and not to wipe up the leak . I followed the instructions and reported the emergency repair today 6.12.2025 at 10.41 am , the repair was booked for that day between 11am - 14.00pm , the engineer failed to turn up . I Rang Eqans back at 14.35pm and had to explain myself all over again, they had no record of the call I made this morning , so sneakingly re-booked the appointment for later on 12.2025 later on 14.00pm -17.00pm , this for an emergency repair for the gas boiler! Absolutely disgusting service . Complete waste of my time and day.

I'd give them zero stars if possible. Total crooks. Vandals to your property. Come in under a cloak of 'smary' and 100% reamers. Don't go near them. 100% avoid.

Paying with the card doesn't work, paying via browser doesn't work, app worked but was very slow...

Let's be honest. The charger worked perfectly. Let's also be honest, the details about what you will be charged do not exist. I only drive a hybrid. Takes 3 hours using 7Kw and costs worst case £6 on a bad tariff. I tapped the card with great expectations. I've just seen the bill for £42.56 for 80%. Didn't even get a full charge!! Try and avoid, the payments are hidden for a reason. Charged at the premier inn near Tamworth.

Bunch of cowboys they can keep the appointment to munch excuse to carry out the task , wasting taxpayer money & customers time shame on you guys disgusting.

Shocking company and shocking car charging technology. They take EUR 48,40 from your bank as a deposit yet your usage might actually be as low as, say, EUR 5! If you charge on a Friday morning as I did last week, I still haven't the refund in my bank account. They actually took EUR 48,40 twice from my bank due to a plug connection issue. So I'm EUR 96,80 down and no refund yet as of midday Monday (3 days later)! Totally inappropriate and unethical for Equans to be taking peoples money for no service, like this. Is it illegal? Don't use!

Dreadful company

From the project manager to workers, all have unacceptable knowledge of the work & contempt over my opinions. I felt intimidated every step of the work.
Also, the labourers were touching my walls with their dirty hands & using my toilet despite warning them in advance. I had to deal with the cleaning side of it, their urines e.t.c. This is disgusting & absolutely unacceptable service!
Where's the care, where's working together, this is my property not their playground!
My advise to all, you should agree before they come in to your property how they should conduct themselves e.t.c lest you regret it later. If not, abort the job completely!

There the biggest bunch of cowboys around, I had 4 of them at my flat in Glasgow a couple weeks ago about a noisy exterior fan on my roof, it's been making loud noises and vibrating all the time ever since these cowboys serviced it, before they serviced it it was perfect, now they say there's nothing wrong with it, they are a bunch of cowboys who haven't got a clue, I could do a better job than them, do not get these people to do anything for you cause you'll end up regretting it there useless.

This review is about Equans in East Manchester

I received a letter on 11th January from these clowns (the letter was dated 6th January 2025!) telling me I had a gas safety check booked in on 15th January, although they had not stated any particular time! The letter went on to say that if I had a problem with this date, I could call the number in the letter or email the email address in the letter. I chose to send an email. In my letter I explained that 15th Janaury was not convenient for several reasons. 1) I couldn't really get time off work on 15th given it was a couple of weeks after our Christmas break and the company I work for weren't allowing paid time off for that reason. and 2) they had literally only given me two working days notice!. I didn't get a response to this email.

Surprise! On Wednesday 15th January, a gas engineer turned up at my flat. I wasn't there so couldn't let them in (I was at work... I have a Ring doorbell). When I got home that night, the engineer hadn't put a card through my letterbox telling me they had missed me and could I ring their number to re-arrange?. No, they hadn't put it through my letterbox. They had taped it to the main front door of this 64-flat building I live in... Totally unprofessional. Anyway I rang their number to try and re-arrange the appointment only to get a message telling me that at busy times, I might be kept hanging on the phone for over an hour before they could answer my call! I didn't get through to anyone. I left a message which their answer machine said they would try to respond to within the next 24 hours!

Equans is an absolute joke! If I could leave no stars, I would.

I should perhaps add that I have Bi-polar Disorder and this kind of incompetence really triggers me.

Andy mcdonald has come today to fit in a new door honestly customer service is perfect he’s very polite helpful

This is aimed at Equains East, a lady called me from a withheld number, I asked who am I speaking to? I got the reply Equains, I asked again and was shouted at EQUAINS, she wouldn't give her name and hung up. Called the council and her notes read :
Booked for 27.11 Tennant extremely rude, had to terminate the call before I could give him the date.

Thisnis absoutly appalling and unprofessional behaviour. Ive tried complaining via the council nothing seems to happen. I would pike someone to take ownership of the issues and rectify them, as its making Equains look really BAD.

Equans fitted new kitchen and bathroom in my boyfriend's house if he'd has known the result he wouldn't have let them anywhere near the door. The radiator leaked, the shower leaked, the basin is hanging not connected to pedestal, they took off existing tiles and painted over the old adhesive and when I say painted I use the term extremely loosely. All the decorating looks like it's been done by a ten year old rollered door with a mop, they don't believe in sandpaper, filler or undercoat they also left a footprint on the glass cover of the cooker who stands on glass? These guys basically couldn't give a flying about their work or your house. Complete muppets My boyfriend is a tradesman and he would expect the sack if he turned on work like that. Adding that they lost the house keys and didn't buy a new one.
Can't fault the guy who fitted the kitchen good job.

Shocking communication by the young managers in Munich

These cowboys were employed by Welwyn Hatfield district council they " fitted"a bathroom no running water as there was mastic in the pipes put sink on 2 inches of mastic to sit on pedestal so not supported asked them over and over to be careful of new front door that had been fitted 2 weeks before was assured it would be covered however they scratched it all over
When trying to contact the liaison officer no answer no phoning back still not been signed off these are just a few of the issues avoid like hell

My kitchen was started in March 2024, they have drilled through walls,narrowly missing water pipes. climbed on my furniture, didn,t use dust sheets, damaged my fridge, my flooring.left me without hot water & heating in the cold spell of March. I,m still waiting on shelf’s to be fitted , 3 second job the man said, didn’t tell me it would take 6 weeks to get the shelf’s here. Also waiting on a repaint where they drilled holes in error, made a complete mess of my kitchen. Today a visit was booked in, we blow me down nobody showed up, i have spent weeks and time trying to get this shower of shizz company to complete the job 🤬