I needed help setting up and using the share dealing app. I can honestly say Manish could not have been more helpful and understanding of my issues. He was very patient and appreciated that because we... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As an older man I sometimes take a little longer to complete online procedures. Having failed to access my account I spoke with customer assistant who very patiently saw me through the process despite... See more
Company replied
Telephoned eqi today to perform a financial transaction and was surprised by how easy the whole process has been made. It’s evidently good process design but also Ramsiya, the lady handling this, wa... See more
Company replied
Ramzia was superb. She helped sort out my access and give me re-assurance within 15 minutes as i had spent nearly 2 hours in another call with another department of EQI who either didnt know what to... See more
Company replied
Company details
Written by the company
EQi offers customers independence, choice and control over their investments. Invest in stocks, shares and funds with an EQi ISA, LISA and SIPP.
EQi
Written by the company
Contact info
United Kingdom
- 0345 0700 720
- Hello@Eqi.co.uk
- eqi.co.uk
4.7
Excellent
899 reviews
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A really helpful person
A really helpful person . Very understanding and cleared in his explanations
20 July 2026
Reply from EQi
We're so glad to hear that the assistance you received was helpful and that the explanations were clear and understanding. We appreciate your positive feedback.
Ramsiya was brilliant
Ramsiya was brilliant. She gave me advice earlier in the week and when I called today to discuss the next steps, I was lucky enough that she answered my call again. She remember me from last time and whether the system prompted that or not, the recognition added to the personal feel of the service. Ramsiya listened to my query each time, ensuring to answer with confidence and guide me through next steps. I managed to have my query resolved really quickly on the phone and hardly any wait at all. Great service, thanks Ramsiya.
17 July 2026
Reply from EQi
We are so pleased to hear about your positive experience and that we could resolve your query efficiently. It's wonderful to know that our team member provided such a personal and confident service, remembering your previous interaction and guiding you through the process effectively. We truly appreciate you taking the time to share your feedback.
Reply from EQi
We're so glad to hear that you had a positive experience with our service. Thank you for your kind words; we appreciate your feedback!
Did what I asked to do
15 July 2026
Reply from EQi
We're glad to hear we met your expectations. Thank you for your positive feedback; we truly appreciate it!
Reply from EQi
We are so pleased to hear that we met your expectations and were efficient. We appreciate your positive feedback!
Ramsiya listened to me and sorted out my problem
After speaking to two other people on the phone with no progress, Ramsiya listened to me and sorted me out
14 July 2026
Reply from EQi
We are so glad to hear that a member of our team was able to provide you with the assistance you needed after speaking with others. We appreciate your kind words.
Ramsiya was very helpful and…
Ramsiya was very helpful and professional. She helped me navigate the website with ease.
14 July 2026
Reply from EQi
We are so glad to hear that our team member was helpful and professional in assisting you with our website. Thank you for your positive feedback!
very helpful didnt give up
14 July 2026
Reply from EQi
We are so glad to hear that our team was very helpful and persistent in assisting you. We truly appreciate your kind words!
Helped resolve my transfer and was…
Helped resolve my transfer and was clear on timings and what to do next
14 July 2026
Unprompted review
Reply from EQi
We're delighted to hear that we could assist you with your transfer and provide clear guidance on the next steps and timings. Thank you for your positive feedback!
COURTESY & Consideration …
Because I was treated with great respect and your employee has spent a great amount of time helping me sort out mother's account.
13 July 2026
Reply from EQi
We appreciate you sharing your feedback. We're happy to hear that our employee treated you with great respect and spent a significant amount of time assisting with your mother's account.
Ramsiya was exellent
Ramsiya was exellent! she sorted all issues for me.
She is very polite
13 July 2026
Reply from EQi
We're delighted to hear that you received excellent and polite assistance, and that all your issues were resolved. We appreciate your positive feedback.
Account support.
Deborah was excellent with helping me with my Questions and managing my account. It was great to have such a friendly and easy conversation to support me. High recommend EQI support from Deborah.
13 July 2026
Reply from EQi
We're so happy to hear that you had such a positive experience! We appreciate your kind words and are glad that you found the conversation friendly and supportive.
Manish was excellent
Manish was excellent. A difficult task was made to be easy. He was brilliant. Explained every step of the way. A pleasure to deal with
3 July 2026
Reply from EQi
We're delighted to hear that our team member was brilliant and made a difficult task easy for you. We appreciate you recognizing their clear explanations every step of the way.
The Representative was very polite
The Representative was very polite, professional and knowledgeable.
9 July 2026
Reply from EQi
We're so pleased to hear that our representative was polite, professional, and knowledgeable. Thank you for sharing your positive experience with us!
Manish was so helpful
Manish was our advisor. He was so helpful went beyond the call of duty so patient and understanding would recommend him to anyone. thank you, Manish
9 July 2026
Reply from EQi
We are so glad to hear about your positive experience with our advisor. It's wonderful to know that their helpfulness, patience, and understanding made such a difference. We truly appreciate you sharing your kind feedback!
Deborah was very helpful and…
Deborah was very helpful and understanding. She listened to what I said and explained how to access new account, let me access new account whilst she still on the phone. Having previously spoke to another person at eqi it was lovely to be able to speak to Deborah who explained thoroughly
9 July 2026
Reply from EQi
We're so pleased to hear about your positive experience. It's wonderful that our team member was able to provide such helpful and understanding support, thoroughly explaining everything and assisting you directly.
A frustrating technical issue
A frustrating technical issue regarding online login that reqd patience from Ronsia at Equiniti who took me thru the mechanics and issues involved professionally to a succesful conclusion.
7 July 2026
Reply from EQi
We're so glad to hear our team provided professional assistance with your online login issue, leading to a successful resolution. We appreciate you sharing your positive experience!
Reply from EQi
We truly appreciate your kind words and are so glad to hear that our response was clear and prompt. Thank you for your positive feedback!
I was setting up a stocks and shares…
I was setting up a stocks and shares isa and I was was struggling with what needs to be done I phoned Eli and spoke to Manisha who was very friendly and helped me through. I felt Manisha was was genuinely trying to help me and can not thank him enough
7 July 2026
Reply from EQi
We're so glad to hear our team member provided such helpful and friendly assistance with setting up your stocks and shares ISA. We always aim to ensure our customers feel supported, and we appreciate you sharing your positive experience.
Voice recognition at start of call is…
Voice recognition at start of call is very poor. I had to repeat account number and postcode three times each. This data is also requested by call handler.
3 July 2025
Reply from EQi
We appreciate you sharing your experience. We understand your frustration with repeating information and are looking into improving our voice recognition system.
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