EQ Bank Reverse Mortgages Reviews 

160
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, patient, and knowledgeable throughout the entire mortgage application process. Consumers consistently note that the provided service is highly efficient, professional, and makes complex financial procedures feel completely smooth and easy to navigate. However, some people mentioned encountering communication delays, appointment mix-ups, or frustrating issues when trying to reach support representatives. Reviewers occasionally noted being required by policies to hire additional legal help or experiencing minor scheduling inconveniences during their journey. Despite these specific points, people still appreciated the prompt answers provided to their numerous questions.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing representatives as extremely... See more

Customer service

Clients share satisfaction on customer service, frequently praising knowledgeable advisors who guide them... See more

Service

People report positive experiences with service, highlighting professional staff who guide consumers smoothly... See more

User experience

Users describe positive interactions with user experience, noting that it is easy to connect with staff from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I dealt with Stephanie Caero at EQ bank and I recommend her highly. My reverse mortgage went through so fast, and Stephanie was there every step of the way, 'holding' my hand if necessary. The only t... See more

Rated 5 out of 5 stars

From beginning to end my CES Stephanie Caero was very helpful, patient and professional, always answering all my questions promptly and thoroughly. She made what could have been a difficult time easy... See more

Rated 5 out of 5 stars

A huge decision, back & forth, to step into a Reverse Mortgage with Equitable Bank made all the easier with Mitch & Charlene who guided me along the way. Calls were always returned in quick time &... See more

Rated 5 out of 5 stars

Excellent! One of the best financial institutes by far! No fees, no lies, they pay you, for having an account! They also pay back all ATM FEES! AWESOME FINANCIAL INSTITUTE!


Company details

  1. Financial Institution
  2. also in
  3. Bank
  4. Mortgage Lender

About EQ Bank Reverse Mortgages

Written by the company

Enjoy your hard-earned home equity in retirement, without having to sell or make monthly payments. Access your home equity in tax-free cash and stay in the home you love. Plus, we’ll beat any posted rates for comparable reverse mortgages.* Is your traditional mortgage weighing you down? Do you have high-interest debt? Or maybe you’re simply looking to free up cash flow to fund home renovations or help a loved one. Whatever your priorities, we can find a solution that works for you. Call us today to chat with one of our reverse mortgage specialists.

We’ll beat any posted rates for comparable reverse mortgages.*

Access your home equity in tax-free cash. Stay in the home you love with no monthly payments to worry about.

Is your traditional mortgage weighting you down? Do you have high-interest debt? Or maybe you’re simply looking to free up cash flow to fund home renovations or help a loved one. Whatever your priorities, we can find a solution that works for you.

Call us today to chat with one of our reverse mortgage specialists.

1-866-644-0802

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Contact info

4.5

Excellent

TrustScore 4.5 out of 5

160 reviews

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4.5

All reviews

(160)

42 reviews in the last 12 months

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Rated 5 out of 5 stars

I found that the people I delt were…

I found thst the people I delt were very good, especially Mark.
I wasn't sure that the extea lawyer was necessary

21 June 2022
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Reply from EQ Bank Reverse Mortgages

Hi Patrica, we’re delighted to hear that you had a great experience with our team! Although we understand that obtaining independent legal advice (ILA) adds an extra step, this is important as it’s provided for your benefit to ensure you understand the terms and conditions of the reverse mortgage, are of sound mind and judgement, and that you are not being pressured to sign the mortgage documents. The lawyer providing you with ILA does not represent Equitable Bank or any other interested party. ILA is required to ensure you understand the legal aspects of the reverse mortgage, without any bias or prejudice. Thank you for the review!

Rated 4 out of 5 stars

Relief in the Golden Years

The reverse mortgage is very helpful in the later years of life. As expenses continue to climb. When retiring one estimates the amount they would require to continue on living comfortable but unfortunately one has no control over the cost of living in the years to come and may find themselves in a financial struggle. As you age, changes in life expectancies due change to illness and family loss. Not wanting to be housed in retirement home, with the reverse mortgage allows one to maintain their homes in comfort. One of the most expensive items in you life is a home, having spent a lifetime of payments to a mortgage company it is a wonderful means getting back what you put into it before the day comes that you are no longer there...

18 June 2022
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Reply from EQ Bank Reverse Mortgages

Hi Alan, we’re so happy that our reverse mortgage solution has allowed you to continue to enjoy your Golden Years in your own home. Thank you for the review!

Rated 5 out of 5 stars

Excellent service

The person which I forgot the name was extremely friendly and I had a great device from him and from Multi prêt

16 June 2022
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Reply from EQ Bank Reverse Mortgages

Hi Renald, we’re happy to hear that you had a great experience with our Equitable Bank Reverse Mortgage team! Thanks for taking the time to share your experience!

Rated 5 out of 5 stars

We are seniors 71 and 75 yes old.......

We are seniors 71 and 75 yes old.......
In the last few years we kind of got ourselves in a financial bind......I talked about a reverse mortgage w my husband and NO WAY WOULD HE GET A REVERSE MORTGAGE !!!!
However we were at a pool party last summer in Hamilton .........I did home daycare out of my house years ago and this pool party was some of my former charges.....
One of the fellas was a mortgage person so it happened that I asked him if he knew anything about reverse mortgages and he did and gave us the name of his father in law who does them......
We had a online interview with him......after ALL of the reasons my husband had about reverse mortgages......he listened and by the end of our appt he agreed...
I think knowing someone in reverse mortgages helped us.....Todd wouldn't screw us around.....

The worst part of it was we are not techy so face to face we would have liked better...
We were approved ..got OUR money... .they paid all out bills and the heaviest in my chest was gone... ... ... .

5 June 2022
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Reply from EQ Bank Reverse Mortgages

Hi Richard, thank you for the positive feedback! We’re so happy that your financial concerns were alleviated with our reverse mortgage solution.

Rated 5 out of 5 stars

Very well organized

It takes a lot of paperwork, but the assistance from Sarita Free was great. The money was as promised and looking forward to a debtfree retirement.

20 April 2022
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Reply from EQ Bank Reverse Mortgages

Hi Adrie, thank you for the positive feedback! We're glad that you had a great experience with your broker and that everything was very well organized throughout the process. We look forward to the positive impact this product has on your retirement!

Rated 5 out of 5 stars

Our contact Agnes was great to work…

Our contact Agnes was great to work with. She was easy to deal with and was transparent. Took a while to get it done but we liked the experience.

19 April 2022
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Reply from EQ Bank Reverse Mortgages

Hi Timothy, we're delighted to hear that you had such a great experience working with Agnes! It's great to hear that she was easy to deal with and super transparent throughout the process. We'll be sure to share your kind words with her. Thank you for taking the time to share your experience with us!

Rated 5 out of 5 stars

It was a pleasure dealing with Agnes…

It was a pleasure dealing with Agnes Letkeman at the Equitable Bank. Agnes responded quickly and thoroughly to all of our questions and provided the information that we needed when we were unsure of something. I wouldn’t hesitate to call her if I needed any further clarification or questions.
Thanks Agnes for all of your help!

Barbara S.

29 March 2022
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Reply from EQ Bank Reverse Mortgages

Hi Barbara, thanks for taking the time to share your experience with us! We’re super happy to hear that Agnes was able to support you every step of the way – we’ll be sure to share your kind words with her. Thank you for all the positive feedback!

Rated 4 out of 5 stars

Everything went smoothly with little…

Everything went smoothly with little difficulty and no surprises

17 March 2022
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Reply from EQ Bank Reverse Mortgages

Hi Joseph, thank you for taking the time to leave us a review! We appreciate the positive feedback and are happy to hear that the entire process went smoothly for you.

Rated 5 out of 5 stars

The agent answered all of my questions

The agent answered all of my questions, put me at ease to take a reverse mortgage I'm very satisfied with all the procedures I recommend Equitable Bank.

16 March 2022
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Reply from EQ Bank Reverse Mortgages

Hi Ronald, thank you for taking the time to post a review. We’re glad that our team was informative and made you feel at ease about your decision!

Rated 3 out of 5 stars

lots of red tape

lots of red tape, and duplicating of paper work, some requirements didn't make sense.

16 March 2022
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Reply from EQ Bank Reverse Mortgages

Hi Jerald, thank you for the feedback. We’re continually working to improve and simplify our reverse mortgage closing process and are sorry yours wasn’t as smooth as it could be. We’ve passed these comments to the right team as we look to address these concerns for future closings.

Rated 3 out of 5 stars

ln June I am going to be 91 years old

ln June I am going to be 91 years old. I clicked on line, about reverse mortgages, and someone call me in a few days from Toronto.
When my son talked to his mtge broker , and was told they could do the same from their office in Burlington
As my husband and I bought our lot in 1950, built our house with cash, never got a mortgage for it
I decided to go for a reverse mortgage I am not in need of the money personally but with real estate values so high decided to place a reverse mortgage on my property, for inheritance purpose.
It was like swimming in mud for me with several hick=ups along the way. The interest fees on the large amount are quite shocking to me. Its like the mortgage Co. is sitting across from me with a gun on their lap. BUT it is not loaded

Sincerely June Bennett

16 March 2022
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Reply from EQ Bank Reverse Mortgages

Hi June, thank you for taking the time to share your experience with us. We’re sorry to hear that there were hiccups during the process. We take pride in consistently offering the lowest reverse mortgage rates in Canada. We offer tools on our website for both mortgage brokers and clients, which provide detailed financial illustrations that help give a better understanding of how our product works. If we can help you access these or answer any questions, please don’t hesitate to contact us.

Rated 5 out of 5 stars

Everything was very clear

Everything was very clear, and well explained. The financial projections showing the implications in different scenarios were clear. It was adaptable to our situation.

16 March 2022
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Reply from EQ Bank Reverse Mortgages

Hi Neil, we’re so happy to hear about your recent experience with Equitable Bank. We appreciate you taking the time to leave a review!

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