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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product and user experience, often describing them as life-changing and exceeding expectations. Many highlight the exceptional customer service, noting the helpfulness and responsiveness of the staff, who go above and beyond to assist with inquiries and issues. However, some customers reported issues with product quality, such as receiving damaged items or experiencing defects shortly after installation. A few also mentioned dissatisfaction with the service when trying to resolve these issues, citing slow responses or unhelpful solutions.

What people talk about most

Product

Clients share positive opinions on product quality and features. Many reviewers are impressed with the smart... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the product easy to use,... See more

Quality

Customers consistently note ambiguous experiences with quality. While many reviewers praise the product as a... See more

Customer service

Consumers find customer service to be positive. Many reviewers describe the support as top-notch, excellent,... See more

Service

Reviewers highlight ambiguous aspects of service. Some customers praise the excellent customer service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I don't usually review products, but my new Eplo toilet literally changed my life. I love everything about it! I never even tried a bidet before pulling the trigger, but I was converted on the first u... See more

Rated 5 out of 5 stars

Shipping information was horrible. Had to back track it to my mailbox. Looks like it was sent by person in there personal car. This was actually for the smart toilet special foam agent. I would li... See more

Rated 5 out of 5 stars

Fantastic toilet. I ordered the iX-7 Pro and it exceeds my expectations. It is a beautiful well made machine that does everything as advertised or better. It was easy to install following EPLO’s... See more

Rated 5 out of 5 stars

We had an accident and damaged a toilet before we start installing it. We renovate homes for customers. We called Eplo and got fast response and beyond expectation customer service! I can’t talk ab... See more


Company details

  1. Bathroom Supply Store

Written by the company

EPLO is committed to providing affordable modern smart bathroom products to every family. We work hard to ensure you have a great experience.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

68 reviews

5-star
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1-star

Replied to 33% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Amazing purchase

Amazing purchase! After traveling to Japan, we were missing the luxury bathroom experience, so shopped a lot for the features without breaking the bank. Eplo fit the bill! This toilet was easy to install and works perfectly! Everyone loves it!

7 October 2024
Show reviews in all languages. (68 reviews)

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