I joined this broker yesterday and opened an ECN account, and so far I’m really impressed. The trading conditions are excellent and spreads are very tight, and execution is super fast with no delays o... See more
Company replied
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See what reviewers are saying
Broker from category B. Deposit is fast. Initially execution is good, while orders are swirling inside the broker's kitchen. If you start to make a profit, the broker starts to redirect orders to an e... See more
Company replied
I’ve been using Eplanet for some time and what stands out the most for me is their support. The live chat has been available for me 24/7, and I’ve always managed to get a response without long wait... See more
Company replied
Hello. In my opinion, this broker is the best broker I have found in 8 years of trading. It has infinite speed and accuracy, and it is very fast in deposits and withdrawals, and it also has secure and... See more
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Company details
About eplanet brokers
Written by the company
Contact info
Pirinski Prohod Borovo, 1680, sofia, Bulgaria
- +35924928518
- info@ePlanetBrokers.com
- eplanetbrokers.com
Breach of guidelines
Deposited $5,500, Made One Trade, Account Blocked, Offered Only $1,081 Back
My name is Dzhula Mykhailo and the account involved is Trading Account 11105608. I am publishing this review under my real name and account number because I am prepared to provide all evidence, including deposit confirmations, account statements, screenshots of conversations, and the complete trading history.
I deposited $5,500 of my own funds into a newly opened account with ePlanet Brokers.
On this account, I made only one trade using a standard breakout strategy with pending stop orders. Shortly after that single trade, my account was blocked.
Instead of providing evidence, a compliance report, trade analysis, or any contractual basis for their actions, the company informed me that I would only be allowed to withdraw $1,081.
The most disturbing part is that their account manager attempted to justify withholding my funds by claiming that I had allegedly engaged in arbitrage trading on another account in the past. However, this account was a completely new account with its own deposit and its own trading activity. The company has provided absolutely no evidence linking any alleged past activity to this account, nor any evidence that prohibited trading occurred here.
When I requested proof, I received none.
Instead, the account manager sent me messages stating:
“If you’re not going to withdraw the $1,081, then don’t waste our time.”
and
“Your account will remain open for the next 30 minutes so that you can withdraw the $1,081. If you fail to do so within this time, your account will be closed again and you will lose this opportunity.”
In other words, after depositing $5,500, making a single trade, and asking for evidence, I was pressured into accepting only $1,081 while the broker attempted to retain the remaining funds.
To date, ePlanet Brokers has failed to provide:
• Any evidence of arbitrage trading;
• Any evidence of prohibited activity on this account;
• Any compliance investigation report;
• Any trade-by-trade analysis;
• Any contractual clause authorizing the confiscation of my funds;
• Any legal basis for withholding my deposit.
The account manager involved identifies himself as:
Erfan Khaksarian
Position: ePlanet Broker’s Account Manager
Telegram: @Erfan_ePlanetBrokers
Email: e.khaksarian"eplanetbrokers.com
I have preserved screenshots of the entire conversation and all account records.
Based on my experience, I have serious concerns regarding the handling of client funds by ePlanet Brokers. I strongly advise anyone considering depositing money with this company to conduct extensive due diligence and proceed with extreme caution.
I will continue pursuing the recovery of my funds through regulatory complaints, public reporting, financial dispute channels, and all available legal remedies until this matter is resolved.
30 May 2026
Unprompted review
I enjoyed their fast kyc and it was…
I enjoyed their fast kyc and it was easy.
16 February 2026
Unprompted review
Reply from eplanet brokers
Dear Kira,
We’re delighted to hear that you enjoyed the speed and ease of our KYC process. We understand how important a smooth and efficient verification experience is, and our team works hard to make it as quick and straightforward as possible for our users.
Your feedback truly means a lot to us, and we’re glad we could meet your expectations. If you ever need any assistance or have questions in the future, please don’t hesitate to reach out, we’re always here to help.
Positive Experience with eplanetbroker’s Services and Support
I have been working with eplanetbroker for some time and would like to share my positive experience. The account registration and verification process was clear, structured, and completed without unnecessary complications.
One of the main strengths of this broker is its responsive and professional customer support team. Whenever I had questions or required assistance, the support team provided timely and accurate responses and followed up appropriately until the matter was resolved.
Trade execution has been smooth in my experience, and I have not encountered unusual delays in order processing. Overall, I am satisfied with the services provided and appreciate the professionalism and reliability of the eplanetbroker team.
Thank you to the entire team for maintaining a high standard of service and support.
20 February 2026
Reply from eplanet brokers
Dear Mohammadreza,
Thank you very much for taking the time to share your thoughtful and detailed review.
We’re truly pleased to hear that your experience with eplanetbroker has been a positive one. It’s great to know that you found the account registration and verification process clear, structured, and efficient — we work hard to ensure that onboarding is straightforward and seamless for our clients.
Your kind words about our customer support team mean a great deal to us. Providing responsive, professional, and thorough assistance is one of our core priorities, and we’re glad to hear that our team was able to address your questions promptly and follow up until everything was fully resolved.
We also appreciate your feedback regarding smooth trade execution and order processing. Reliability and performance are fundamental to the trading experience, and it’s rewarding to know that our efforts are reflected in your experience.
I Ali Bakhsh Mirzaie
Based on my experience over the past two years using this company’s services, I would like to express my complete satisfaction. Transparency in processes, fast withdrawal times, full compliance with regulations and standards, and professional, responsive, and clear support have been among the key strengths of this company. Throughout this period, the services provided have consistently been reliable, well-organized, and fully aligned with the stated commitments, which has created a strong sense of trust and confidence in long-term cooperation. Without a doubt, the quality of services and the level of support offered are highly commendable.
19 February 2026
Reply from eplanet brokers
Dear Ali,
Thank you very much for your thoughtful and detailed review. We truly appreciate you taking the time to share your experience after two years of working with us.
It is especially rewarding to hear that our transparency, fast withdrawal process, regulatory compliance, and responsive support have consistently met your expectations. Building long-term trust is one of our core priorities, and your words confirm that we are delivering on the commitments we make to our clients.
We are particularly pleased that you feel confident in continuing your cooperation with us. Reliability, organization, and clarity in communication are standards we strive to maintain every day, and your recognition of these efforts means a great deal to our entire team.
Hello
Hello. In my opinion, this broker is the best broker I have found in 8 years of trading. It has infinite speed and accuracy, and it is very fast in deposits and withdrawals, and it also has secure and reliable support. They answer users very carefully and patiently. I am extremely satisfied and I recommend other traders in the community to use this broker.
13 February 2026
Reply from eplanet brokers
Dear Valued Client,
Thank you sincerely for sharing your wonderful feedback with us.
Hearing that you consider us the best broker you have found in eight years of trading is truly an honor. Your recognition of our speed, execution accuracy, and efficient deposit and withdrawal processes means a great deal to our team. We continuously invest in our infrastructure to ensure a seamless trading experience, and it is incredibly rewarding to know that these efforts are making a real difference for you.
We are also delighted that our support team has met your expectations with careful, patient, and reliable assistance. Providing clear and attentive support is a core part of our commitment to every trader in our community.
Your recommendation to other traders is deeply appreciated. Trust is earned over time, and we are grateful for the confidence you have placed in us.
We look forward to continuing to support your trading journey and contributing to your ongoing success.
Transparency ,fast withdrawal…
Transparency ,fast withdrawal ,compliance and support clarified.
19 February 2026
Reply from eplanet brokers
Dear Customer,
We’re truly pleased to hear that you value our transparency, fast withdrawals, and the clarity provided by our compliance and support teams. Maintaining clear communication and efficient processes is a top priority for us, as we believe trust and reliability are the foundation of a strong and lasting relationship with our clients.
Your feedback encourages us to continue delivering a seamless and professional trading experience. Should you ever need any further assistance, our team will be more than happy to support you.
I have had a very positive experience with this broker. The platform is stable, execution is fast, and spreads are reasonable. Deposits and withdrawals were processed smoothly and without delays. Cust
Professional broker with fast withdrawals
14 February 2026
Reply from eplanet brokers
Dear Mohsen,
We are delighted to hear that you’ve had such a positive experience with our platform. It’s especially rewarding to know that you’re satisfied with the platform’s stability, fast execution, and competitive spreads — these are key aspects we continuously work to optimize for our clients. We’re also pleased that your deposit and withdrawal processes were smooth and handled without delays, as reliability and efficiency are among our top priorities.
Your feedback truly motivates our team to keep delivering a professional and seamless trading environment. If there is ever anything we can assist you with, please don’t hesitate to reach out — we are always here to support you.
I just started using their demo account…
I just started using their demo account since yesterday and so far so good.
16 February 2026
Unprompted review
Reply from eplanet brokers
Hi Bob,
We’re delighted to hear that your experience with the demo account has been positive so far. Starting with a demo is a great way to explore the platform, test features, and build confidence before moving forward — and we’re glad it’s meeting your expectations.
If you have any questions as you continue exploring, or if there’s anything we can do to make your experience even better, please don’t hesitate to reach out. Our team is always here to help.
It's a really good program. I'm very satisfied. Thank you.
It is a very private and good program. It is very easy and enjoyable to work with. I am really much more satisfied with it than other brokers. It has excellent support. The broker's support is really the only support that answers all questions around the clock and very accurately. I really thank the broker and its developer.
6 February 2026
Unprompted review
Reply from eplanet brokers
Dear Mohsen Moradi,
Thank you for taking the time to share your experience with us. We are pleased to hear that you find our platform’s interface intuitive and that our support team has been able to assist you effectively.
Providing a reliable and responsive environment for our clients is a core priority for our firm. Our support team works diligently to provide accurate information around the clock, and it is rewarding to see their efforts recognized.
We appreciate your trust in our services and look forward to continuing to provide you with a high standard of professional support.
I am fully satisfied with the sA Reliable and Professional Trading Experience with Eplanetervices…
I am fully satisfied with the services of Eplanet. Their fast and responsive customer support, precise trade execution, and user-friendly yet professional platform have made my trading experience smooth and reliable. The sense of trust and transparency in their services has made this broker one of my top choices.
10 February 2026
Reply from eplanet brokers
Dear Mahmood Morshedloo,
Thank you for your kind words and for sharing your experience with eplanet. We are very pleased to hear that you are satisfied with our service levels and our trading environment.
Maintaining a transparent and professional platform is central to our mission. We take great pride in our customer support team's responsiveness and our commitment to providing reliable trade execution technology. Knowing that we have earned your trust is the highest compliment our team can receive.
We value your partnership and remain committed to providing you with the high-quality service and transparency you expect from a leading broker.
thank you its all good.
13 February 2026
Unprompted review
Reply from eplanet brokers
Dear Rod Brunton,
Thank you for your feedback. We are pleased to hear that you are satisfied with our services.
Should you ever require assistance or have any questions as you navigate the markets, please do not hesitate to reach out to our support team. We look forward to continuing our professional relationship with you.
I’ve been working with the broker…
I’ve been working with the broker ePlanet for several years now. They have very strong support, and their deposit and withdrawal processes are very easy and accessible. The quick withdrawal capability is really impressive, and they also have a very strong team
12 February 2026
Unprompted review
Reply from eplanet brokers
Dear Peron,
Thank you for being a loyal client of eplanet for several years. It is a pleasure to have you with us, and we appreciate you sharing your long-term experience.
We understand that efficiency in financial transactions—both deposits and withdrawals—is a cornerstone of a reliable trading environment. Our team works hard to ensure these processes are as seamless and accessible as possible while maintaining the highest security standards.
It is also great to hear that our support team has met your expectations over the years. We remain committed to providing you with the same high level of service and professional stability you have come to expect from Eplanet.
I am a trader among all brokers in the…
I am a trader among all brokers in the world I find out the Eplanet brokers the best.
Eplanet Brokers is a trusted and innovative brokerage company that provides traders with a secure and efficient trading environment. Eplanet Brokers supports both beginner and professional traders.
Choose Eplanet Brokers for a smart, flexible, and professional trading experience.
17 February 2025
Unprompted review
Reply from eplanet brokers
Dear Mohammad Yahya Mohsini,
It is truly an honor to hear that, among all the brokers you have experienced, you consider Eplanet Brokers to be the best. Such strong recognition from an active trader means a great deal to us.
We are especially pleased that you value the secure and efficient trading environment we strive to provide. Supporting both beginner and professional traders is at the core of our mission, and your words confirm that we are successfully delivering on that commitment.
Your trust and recommendation motivate us to continue improving, innovating, and maintaining the high standards our traders expect. We remain dedicated to offering a smart, flexible, and professional trading experience for all our clients.
Thank you once again for your confidence in us. We look forward to supporting your continued success in the markets.
With three years of trading experience…
With three years of trading experience in Iran, this has been the best broker I’ve used, and their customer support is excellent.
9 February 2026
Reply from eplanet brokers
Dear Valued Customer,
It truly means a great deal to us to hear that, after three years of trading experience, you consider us the best broker you’ve used. Earning that level of trust—especially from an experienced trader—is something we do not take lightly.
We are also especially pleased that our customer support team has made a positive impression. Providing responsive, professional, and reliable assistance is one of our top priorities, and your recognition reassures us that we are delivering on that commitment.
We deeply appreciate your trust and look forward to continuing to support you throughout your trading journey. Should you ever need assistance or have suggestions for improvement, we are always here for you.
Wishing you continued success in your trading.
good brokers
This is a very reliable broker. Their support team responds on time and always follows up. Deposits and withdrawals are processed smoothly and without any issues. Overall, it’s a good broker and I’m very satisfied working with them.
22 November 2025
Unprompted review
Reply from eplanet brokers
Dear Saber,
Thank you for taking the time to share your verified review. We’re pleased to hear that you’ve had a positive experience with eplanet and that our reliability, customer support, and funding processes have met your expectations.
Providing timely assistance, smooth transactions, and a professional trading environment is a key priority for us, and your feedback is greatly appreciated. We remain committed to maintaining transparent and efficient services for all our clients.
If you ever require further assistance or have any questions, our support team is always available to help. We look forward to continuing to support your trading journey with eplanet.
Overall
Overall, I am satisfied with the services provided by this broker. Transparency in procedures is evident, withdrawals are fast, and compliance standards are well maintained. The support team is responsive and has clarified all inquiries clearly.
9 February 2026
Reply from eplanet brokers
Dear Valued Customer,
We are truly pleased to hear that you are satisfied with our overall services. Transparency, fast withdrawals, and strict compliance standards are fundamental principles of our operations, so it is especially rewarding to know that these efforts are clearly reflected in your experience.
We are also glad that our support team has been responsive and able to clarify your inquiries effectively. Providing clear communication and reliable assistance is something we consistently prioritize.
Your trust and positive feedback motivate us to continue maintaining high standards and improving wherever possible. Should you ever need further assistance, please know that we are always here to support you.
Reply from eplanet brokers
Dear Mohammad Erfan Shoghi,
We truly appreciate your support and are delighted to know that you see our team as great. Our goal is always to work together professionally and efficiently to provide the best possible trading experience for our clients, and your feedback reassures us that we are on the right path.
Your trust means a lot to us, and we remain committed to delivering reliable service, strong support, and continuous improvement.
If you ever need assistance, please don’t hesitate to reach out — our team is always here for you.
This broker isn't transparent
This broker isn't transparent. I only have one account with them. But they claim my account shares the same IP address. I asked for proof they didn't provide it. So I can't make a withdrawal on this broker. Be carefully guys.
23 January 2026
Unprompted review
Reply from eplanet brokers
Thank you for sharing your feedback.
At eplanet Brokers, transparency and client protection are core priorities.
All security and compliance checks, including reviews related to IP usage, are conducted based on verified internal data and established procedures.
Withdrawal requests are not restricted without documented reasons and clear communication with the client.
Based on our records, we were unable to identify any unresolved withdrawal request linked to the information provided in this review.
To investigate the matter further and provide full clarification, we requested additional details from the reviewer, but unfortunately the required information was not received.
We encourage the reviewer to contact our support team directly so we can review the case in detail and address any concerns transparently.
I’ve had a positive experience using…
I’ve had a positive experience using ePlanet so far.
The platform is user-friendly, the execution has been smooth, and everything works as expected.
Overall, it feels reliable and professional.
13 January 2026
Unprompted review
Reply from eplanet brokers
Dear Alex,
Thank you for taking the time to share your experience with eplanet.
We’re pleased to hear that you’ve found the platform user-friendly and that execution has been smooth. Providing a reliable, professional trading environment is a key priority for us, so your feedback is very much appreciated.
If you ever have suggestions or need assistance in the future, our team is always here to help. We wish you continued success and a positive experience with eplanet.
I chose ePlanetBrokers because...
I have been working with this broker for almost a year, In this year, ePlanetBrokers provides an excellent and professional experience for traders by offering suitable trading conditions, 24/7 support, and advanced analytical tools. Also, the high speed of order execution and high security in transactions are outstanding features that have earned my trust.
19 December 2025
Reply from eplanet brokers
Thank you, Esmaeil, for your verified 5-star review and for sharing your long-term experience with eplanet Brokers.
We’re pleased to hear that our trading conditions, 24/7 client support, analytical tools, execution speed, and security measures have met your expectations over the past year. We strive to provide a professional, transparent, and reliable trading environment in line with industry best practices.
We appreciate your trust and feedback, and we remain committed to continuously improving our services to support our clients’ trading needs.
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