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EpicNPC Reviews 11,159

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TrustScore 3.5 out of 5

3.7

Gaming service Provider
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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, most reviewers were somewhat happy with their experience overall. Many customers find the platform's middleman service to be beneficial and professional, making transactions safe and smooth for both buyers and sellers. Reviewers appreciate the user-friendly interface for selling and the overall ease of use, especially when utilizing the paid middleman service for larger transactions. However, a significant number of people express strong dissatisfaction with the customer service and staff, describing it as the worst experience they have ever had. Many users report issues with account suspensions, bans without clear reasons, and an unresponsive support system that often closes tickets without providing solutions or explanations. The website's verification process is also a point of concern, with some finding it overly complex and requiring personal information or external account history that is not clearly outlined in the rules. Additionally, some reviewers feel that the moderation team acts inconsistently and does not protect users from malicious behavior, especially if their internal systems are not used for transactions.

What people talk about most

Website

People report negative experiences with the website, with many advising others to avoid it due to concerns... See more

Customer service

Reviewers highlight negative aspects of customer service, with many expressing disappointment and frustration... See more

User experience

Customers consistently note negative experiences with user experience, often finding the platform opaque and... See more

Staff

Clients share negative opinions on staff, with many reviewers describing the moderation team and management... See more

Service

Consumers find service to be ambiguous, with some reviewers praising the flawless and easy gaming service,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My transaction was excellent. There was a significant bit of downtime while the middleman updated their game, but that isn't the end of the world. Overall, they were beneficial and professional.

Rated 3 out of 5 stars

EpicNPC by itself is a decent forum with moderation. However, their Customer Support system can only be called a diaster. My account, a verified one with multiple years of regular use, app... See more

Company replied

Rated 5 out of 5 stars

Great site, excellent quality support team. I sell alot of accounts and xbox Gamertags with them never any issues 5 star service. Would recommend.

Rated 5 out of 5 stars

Absolutely 100% recommend using this site to buy and sell accounts. The middlemen service is great and it makes the transaction safe and smooth for both buyer and seller. I've used it twice now with t... See more

Company details

  1. Gaming service Provider
  2. Hobby Store

Written by the company

EpicNPC is a free marketplace where gamers can buy, sell or trade game accounts, items or offer services.

Contact info

3.7

Average

TrustScore 3.5 out of 5

11K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Against All Odds

Transaction was completed even with a huge technical difficulty. I applaud the MM and thank the seller for a genuine trade. Thanks again all.

1 March 2024
Rated 5 out of 5 stars

I've bought 2 accounts from there now…

I've bought 2 accounts from there now and both transactions have been smooth and more importantly so far there hasn't been anything dodgy with the accounts. Would definitely buy from them again.

27 February 2024

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