I think Mitchell is a very honest guy. The intake interview was with Mitchell himself, which I appreciated. I'm curious to see how the rest of the process will go, since I just purchased the machi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The company is informing me in general on a regular basis if something is wrong with the machines. In the beginning my machines were performing outstanding, but lately 80% is the maximum. Anyways it i... See more
Company replied
Working with this company for a month now. Happy with the service.
Company replied
This is a very reliable and recommendable mining platform. They have the same qualities with # Crop#Mines....# which I have been using for months and never had problems with my pay.
Company replied
Company details
Written by the company
We help you to setup your own Bitcoin mining farm, so you can earn passive income daily. It is our mission to make Bitcoin Mining and Investing easier, reliable, more profitable and accessible for everyone around the world.
Contact info
Dubai Digital Park Silicon Oasis, Unit No. 101 IFZA Building A2 , Dubai, U.A.E.
- +971 58 599 4332
- support@epicmining.io
- epicmining.io
4.1
Great
264 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cherry always there to support
This is my first experience with Crypto, mining and digital wallets, and support is always there instantly as soon as you request. Not always clear for a first timer but with persistence you can get there as Cherry always responds rapidly!
7 November 2024
Unprompted review
Reply from Epic Mining
Dear Barry,
Thank you so much for your thoughtful review! We’re delighted to hear that your first experience with crypto, mining, and digital wallets has been positive and that our support has been helpful along the way.
We understand that the process can feel overwhelming at first, but your persistence and willingness to learn are truly commendable. It’s our goal to ensure that every client feels supported, and we’re glad to know that my responses have helped you navigate this journey.
If there’s anything else I can assist you with, please don’t hesitate to reach out—I’m always here to help!
Kind regards,
Cherry
Customer Support
Epic Mining
Very quick and correct reply
7 November 2024
Unprompted review
Reply from Epic Mining
Dear Erwin,
Thank you so much for your wonderful review! We’re thrilled to hear that you are very satisfied with our service and found our support team’s responses and personalized follow-up to be outstanding. Providing clear, efficient, and personalized support is our priority, and it’s incredibly rewarding to know our efforts have met your expectations.
If there’s anything more we can do to assist you in the future, please don’t hesitate to reach out. We’re here to help!
Kind regards,
Cherry
Customer Support
Epic Mining
Outstanding support!
I am very satisfied with the service from Epic Mining! The quick responses from the support team and the clear, personalized follow-up on any issues and the entire process are outstanding. 👍🏻👍🏻”
1 May 2024
Unprompted review
Reply from Epic Mining
Dear Yoshi,
Thank you so much for your wonderful review! We’re thrilled to hear that you are very satisfied with our service and found our support team’s responses and personalized follow-up to be outstanding. Providing clear, efficient, and personalized support is our priority, and it’s incredibly rewarding to know our efforts have met your expectations.
If there’s anything more we can do to assist you in the future, please don’t hesitate to reach out. We’re here to help!
Kind regards,
Cherry
Customer Support
Epic Mining
false promises
Epic mining promises good returns and that your machines have a high uptime, in reality this is all disappointing.
With the electricity costs you can be happy if you do not make a loss at the moment while they said at 30k btc rate you play right.
They indicate as
The bitcoin high you have to sell and now hold on then you make a profit, if you had bought btc from the money of the machine and electricity you would have had much more btc than you are now going to mine.
25 October 2024
Unprompted review
Reply from Epic Mining
Dear Ron,
Thank you for sharing your feedback. We value every client’s perspective and would like to clarify some points about our approach.
All information we provide about performance and expected returns is based on our own experience and industry knowledge. However, as stated in our communications and terms, any past performance is not a guarantee of future results. This is why we strongly recommend approaching mining with a four-year vision, which aligns with the expected lifetime of the machines. During onboarding, we make sure each client understands and accepts this long-term approach, as it is essential for navigating the natural fluctuations of the crypto market. It’s concerning to see that short-term movements have shifted this outlook, as this suggests that the original vision may not have been fully aligned with a long-term perspective.
Additionally, we ensure that all clients only pay for actual energy consumed by their miners. If there is any downtime, it is recorded and credited automatically on the next invoice, providing transparency and accuracy in billing.
We appreciate your insights and are committed to addressing any further questions you may have.
Kind regards,
Cherry
Customer Support
Epic Mining
I payed my energy invoices but due an…
I payed my energy invoices but due an bug in the payment system my machines are shutdown because they keep telling that my Bill is not payed.
Helped me to solved the problem
28 September 2024
Unprompted review
Reply from Epic Mining
Dear Alain,
I hope this email finds you well.
Thank you so much for your kind words! We’re thrilled to hear that our team was able to assist you promptly and that you had a positive experience with us. Providing quick and effective solutions is our top priority, and it’s always rewarding to know that our efforts have made a difference for you.
If you have any more questions or need further assistance, please don’t hesitate to reach out. We’re here to help!
Kind regards,
Jozua
Customer Support
Epic Mining
Checking the reviews
Checking the reviews, these are imported from the previous business model that was applied by this company- never do business with someone that applies this
4 July 2024
Unprompted review
Reply from Epic Mining
Hi Peter,
Thank you for sharing your feedback. We value your input and want to ensure you have the best experience possible.
We noticed that we don’t have a record of you contacting us in our CRM. Could you please let us know if you have had a call with our team?
Additionally, we're curious if you received the correct pricing information.
Looking forward to your response!
Best regards,
Cherry
Customer Support
Epic Mining
Very expensive
Very expensive, almost 4000 dollars for a (Bitmain) machine that you can order on the official Bitmain website for less than 1400 dollars….
21 June 2024
Unprompted review
Reply from Epic Mining
Hi Sjon,
Thank you for sharing your feedback. We value your input and want to ensure you have the best experience possible.
We noticed that we don’t have a record of you contacting us in our CRM. Could you please let us know if you have had a call with our team?
Additionally, we're curious if you received the correct pricing information.
Looking forward to your response!
Best regards,
Cherry
Customer Support
Epic Mining
I had a great experience
I had a great experience, very professional. I would definitely recommend Epic Mining if you want to get into mining
20 December 2023
Unprompted review
Great entry way for mining!
14 May 2024
Unprompted review
ERC meet up
From 0 knowledge to having an investment portfolio that is growing. I am gratefull to be part of this community and being able to connect grow and learn from so many people all over the world :)
18 May 2024
Unprompted review
Our start went well
Our start went well. For one year we booked great results with our machine. Unfortunately the machine is down for four months now, without any communication. I would advice Epic Mining to work on customer service on that part.
18 May 2024
Unprompted review
Reply from Epic Mining
Hi Anne-Fleur,
Thank you for your feedback and for being a valued customer.
We're sorry to hear about the issues you've experienced with your machine and the communication.
We have records indicating that we sent weekly updates via email and WhatsApp.
Could you please confirm if you received these messages?
We want to ensure our communication is reaching you and address any gaps.
We truly appreciate your patience and understanding. We're committed to improving our customer service and ensuring your satisfaction.
Looking forward to your response!
Best regards,
Cherry
Customer Support
Epic Mining
Great to be part of epic mining team
Great to be part of epic mining team, Always exciting to work with Mitchell and team.
18 May 2024
Unprompted review
Great bitcoin mining hosting company
Great bitcoin mining hosting company! Great returns on investments!
18 May 2024
Unprompted review
Great company
Great company, very nice service and transparent about how bitcoin mining actually works
15 May 2024
Unprompted review
Clear and transparant communication
Clear and transparant communication. Ordered my miners, after a couple of months they were connected and now I receive my btc automatically every month. Would definitely recommend
4 September 2023
Unprompted review
Clear and transparant process
Bought a miner after a very clear and informative introductory online session. Had a follow-up Zoom call to have some questions answered. Signed the papers and shortly after got the confimation that the miner was shipped, and it will be online soon. The whole process was transparant with clear timings. Thanks!
30 March 2024
Unprompted review
Allot of good information about crypto…
Allot of good information about crypto and a good community!
18 May 2024
Unprompted review
For everyone who has real interest
After very informative introduction calls, having every question answered by the same contact person, decided to start my journey with Epic Mining. It does not matter if you are starter or expert, everyone is welcome.
18 May 2024
Unprompted review
Awesome company!
Awesome company and fully legit! Perfect way to diversify your portfolio and create a passive income.
18 May 2024
Unprompted review
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