what bothers me is the sequencing rather than the checks. every operator asks for documents and that is fine. this one asks at the exact moment your money is waiting, which makes the wait for a do... See more
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did the lot from my phone, parked up outside a guitar lesson. £70 out, confirmation screen, all straightforward. that was three lessons ago. same car park, same waiting, and the cashout still shows as... See more
Went looking for one particular slot on a quiet wednesday evening and it is simply not in the lobby any more. no announcement, no note on the provider page, and the search box returns nothing at all f... See more
filled the KYC form in while waiting at the dentist, which is how i noticed the address field cuts off at thirty characters. mine is longer, so the utility bill did not match and came back rejected.
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tried to find a game from the week…
tried to find a game from the week before. no recently played list. no history link from the lobby. found it eventually in the account transaction log, which gives the name but no way to open it from there
Support scripts ignore my cashout…
Support scripts ignore my cashout question
Asked Nadia on chat what the actual…
Asked Nadia on chat what the actual hold up on the cashout was. she said a compliance review. asked how long a compliance review takes. she said there is no set time. asked whether i would be told when it finished. she said i would get an email. that was on the 6th and there has been no email
spins never showed in the app
filled the KYC form in while waiting at…
filled the KYC form in while waiting at the dentist, which is how i noticed the address field cuts off at thirty characters. mine is longer, so the utility bill did not match and came back rejected.
the payout queue seems to reset every…
the payout queue seems to reset every time i chase it... day eleven now.
did the lot from my phone
did the lot from my phone, parked up outside a guitar lesson. £70 out, confirmation screen, all straightforward. that was three lessons ago. same car park, same waiting, and the cashout still shows as pending on the same screen. the app has not sent me a single notification about it.
whos responsible for a bonus decision…
whos responsible for a bonus decision if support cant see it either?
if the bonus is voided
if the bonus is voided, why does the balance still show it as available?
wagering reset itself 🙄 again.
cashier interface is decent
cashier interface is decent, the payout speed sitting behind it is not
the deposit limit change is still…
the deposit limit change is still pending 48 hours after i made it
bonus VOID after one late deposit.
why does clearing the cache fix a slot…
why does clearing the cache fix a slot problem that shouldnt exist?
deposit side is fine
deposit side is fine. payout side is not.
six days for £40, no update.
app wont show pending withdrawal.
Bonus rules are easy to misunderstand
I thought certain slots would count fully toward the wagering but they only contributed a small percentage. The details were hard to find and I ended up wasting time on the wrong games.
Live dealers seem disengaged
On a few recent tables the dealers barely interacted and the pace felt flat. It removed any sense of atmosphere and made the session feel mechanical rather than enjoyable.
Lobby is too busy and distracting
There are banners, animations and promotional blocks everywhere. Finding a simple game takes longer than it should because everything is competing for attention. The site feels exhausting to use.
Withdrawal stuck with no real update
I requested a payout several days ago and the status still just says processing. Every time I contact support I get the same vague reply. The lack of clear information is getting frustrating.
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