Absolutely incredible help and support contacted open reach (other providers wouldn’t) constantly updating me. Helping us get wifi until our main box was ready with them. Honestly change now!! These a... See more
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We have only just joined E.ON Next but already our communication and help to get our account motoring, has been wonderful. I had no idea that companies used WhatsApp to much as been so useful even... See more
Always had a good experience speaking to the friendly customer service agents. No they're aren't able to give me pre energy crisis deals but even they have the same experience with bills. Thankfull... See more
Today a nice man called Richard spoke to me as my meters are not working he so kindly said an engineer will be out on tue as there is a fault on them .he was very helpfull more than i can say for a m... See more
Company details
About E.ON Next Energy Ltd
Written by the company
At E.ON Next, we make new energy work. We aim to do this by helping remove the barriers of the energy transition, so that our customers can reduce their energy bills and environmental impact with future-ready home solutions.
With over 1.5 million energy saving measures installed in UK homes, we've already helped households save £10 billion on bills and significantly cut carbon emissions.
But we're more than just an energy provider. As an E.ON Next customer, you get:A range of electricity and gas energy tariffs.
Discounts on boilers, solar panels, air source heat pumps, and electric vehicle (EV) chargers.
Great savings with exclusive Energy Saving Picks.
Easy energy management with our E.ON Next app and online account.
Access to friendly, helpful, and dedicated Energy Specialists.
Switch to us today and make new energy work for you. T&Cs apply.
Already an E.ON Next customer? We’re eager to know your thoughts! If you'd like to share your experience, please leave us an E.ON Next Trustpilot review.
Get a quote
With over 1.5 million energy saving measures installed in UK homes, we've already helped households save £10 billion on bills and significantly cut carbon emissions.
But we're more than just an energy provider. As an E.ON Next customer, you get:
Switch to us today and make new energy work for you. T&Cs apply.
Already an E.ON Next customer? We’re eager to know your thoughts! If you'd like to share your experience, please leave us an E.ON Next Trustpilot review.
Get a quote
About E.ON Next Energy Ltd.
Written by the company
- Choose energy that comes with your own dedicated Energy Specialists and get exclusive discounts on home energy tech like EV chargers, heat pumps, and solar panels. Switching couldn’t be easier. So why not find out more and join us? Get a quote today at https://www.eonnext.com/dashboard/journey/get-a-quote
Why not make the most of what E.ON Next can offer?
We’re always striving to give our customers more.
With E.ON Next you get:
- A range of electricity and gas energy tariffs.
- Discounts on solar panels, air source heat pumps, and electric vehicle (EV) chargers.
- Friendly, helpful dedicated Energy Specialists.
- Great savings with exclusive Energy Saving Picks.
T&Cs apply. Why not find out more today.
Contact info
Westwood Way Business Park, CV48LG, Coventry, United Kingdom
- hi@eonnext.com
- eonnext.com
4.5
Excellent
200K reviews
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The ease of changing tariffs and then…
The ease of changing tariffs and then being told my monthly payments were going down slightly such good customer service
8 May 2026
All very easy and straightforward.
8 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Double payments taken by eon without consent.
Two payments were taken from my bank account. I phoned eon and was told they couldn't return one of the payments and that I would need to contact my bank. If this happened to me it can happen to other customers. Eon have not given me any explanation of why this happened.
8 May 2026
Reply from E.ON Next Energy Ltd
Hello David, Thank you for getting in touch about the issue with the two payments taken from your bank account. I completely understand how concerning this must be, and I’m sorry for any inconvenience caused.
I will personally reach out to assist you and ensure that your query and concerns are addressed as promptly as possible. I look forward to assisting you. Kind regards,
Jerry E.ON Next Trust Pilot Team
Friendly service
Friendly service. Good questions and referred to technician to come and fix. Thank you
8 May 2026
Employee was fantastically helpful
8 May 2026
A1 EON.Service.
Information required given clearly and concisely. Intelligent and easy to understand.Outstanding and efficient service.
7 May 2026
I tried getting a smart meter in feb…
I tried getting a smart meter in feb and they tried gaslighting me telling I have one and they would look into why it wasn’t working. No one followed up so I let it got.Then they contact me about getting one installed 2 months after I requested one and the engineer was meant to come today and they mess up my address so they’ve cancelled. Terrible vibes.
8 May 2026
Very helpful and cheerful staff,sorted…
Very helpful and cheerful staff,sorted my issues and processed my refund in minutes
8 May 2026
Very pleasant and helpful young man I…
Very pleasant and helpful young man I was given unit rates and standing charge rates applaud able
8 May 2026
Most of the staff are friendly and very…
Most of the staff are friendly and very understanding. Customer service help resolve any issues. Efficient always. Thanks a bunch
8 May 2026
Incompetent
Booked a date for EON to change my meters to smart meters as they were of an age. Sine doing so I have been bombarded with texts, emails and phone calls from EON Next to book a visit when it was done. Each time I call and complain I'm promised it will stop and it doesn't. Shocking incompetence.
1 May 2026
Unprompted review
Reply from E.ON Next Energy Ltd
Good Evening
Thank you for getting in touch and for the feedback
I am so sorry you are getting the additional messages and can see it is being followed up with the complaint, and the complaint handler will be in touch soon
Thanks - Alia
Great customer service!
I’m writing this review on behalf of a friend who recently spoke with one of your operators, Chukwuemaka.
He was exceptionally dedicated, very helpful, and highly professional throughout the entire interaction. He went above and beyond to assist and made a potentially stressful situation much easier to manage. His attitude and commitment truly stood out, and he is a great asset to your team. He absolutely deserves recognition—and in our opinion, a pay rise would be well deserved.
8 May 2026
Unprompted review
Disappointed with the communication…
Disappointed with the communication with the billing team . Promised a call back never called back . Then tried again on next day same thing happened.
8 May 2026
Reply from E.ON Next Energy Ltd
Good Afternoon
Thank you for getting in touch and for the feedback
I am so sorry for the disappointment in the communication and that you did not receive the call back
I am here to help and I will be in touch direct to discuss further
Thanks - Alia
Phone call took a little longer than…
Phone call took a little longer than expected given I rang a few weeks ago to advise my sale date was 8/5 and that I was just updating them to confirm the sale of property had completed and provide the closing meter readings. But otherwise fine.
8 May 2026
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