The shirts came out great and everyone was very responsive to my emails. I just think the interface was really hard to navigate and the steps for order should be outlined somewhere because it is not c... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Product and turnaround time were great as always, There was a mistake on my invoice where an advertised discount was not applied--if I hadn't caught it, I would have inadvertently paid full price, and... See more
Company replied
Creative associates did well working with asks. Order was 1 or 2 days late. New at this, suggestions would be appreciated for making bolder outlines or improvements.
Company replied
Product hasn't arrived to be stitched yet (Feb 24) even though order was placed in January. Event is in 4 days with no time to correct. I found out by checking status. No one reached out. Awful, wors... See more
Company replied
Company details
Written by the company
Entripy Custom Clothing is Canada’s largest custom apparel decorator offering screen printing and embroidery on custom t-shirts, jackets, sweatshirts, caps and more. Entripy offers a fast 5-business day turnaround on any quantity orders from one to thousands in bulk with all-inclusive online pricing. All screen printing and embroidery is done out of Entripy’s 55,000 square foot facility in Oakville, Ontario. In-house client experience representatives provide extended client service hours over phone, email and live chat.
Contact info
2767 Brighton Rd., L6H 6J4, Oakville, Canada
- 1-866-368-7479
- clientcare@entripy.com
- entripy.com
4.0
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 week
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Reply from Entripy Custom Clothing
Hi Lyra,
“Nice!” is exactly what we love to hear—thank you!
We’re glad the ordering process was a breeze and that your delivery was right on time. Quick, simple, and smooth is always the goal.
We appreciate you taking the time to leave a review and look forward to your next order with Entripy!
The lady was super helpful and found…
The lady was super helpful and found our old order and placed a new order for us!!
17 April 2025
Reply from Entripy Custom Clothing
Hi Melissa,
We really appreciate your thoughtful review! It’s always great to hear when our team can make the process easy—especially by helping to locate past orders and get everything sorted quickly.
We’re glad we could help, and we’re always here whenever you need us again!
Loved the impact of logo transfer but…
Loved the impact of logo transfer but the weight was quite flimsy on the pencil case
31 March 2025
Reply from Entripy Custom Clothing
Hi Christine,
Thank you for your feedback! We’re so glad to hear you loved the impact of the logo transfer—it’s great to know it made a strong impression.
We appreciate your note about the weight of the logo material. Your input helps us evolve our decoration techniques and improve the overall experience.
Thanks again for sharing your thoughts—we look forward with helping with your next order soon!
Reply from Entripy Custom Clothing
Thanks for the great review! We're so glad to hear the process was smooth and your order arrived quickly—just the way it should be.
We appreciate you choosing Entripy and look forward to helping with your next order!
Beyond happy with the Entripy team
Beyond happy with the Entripy team!
A few callouts, service and quality is absolutely there with a great price point. For me the experience was even better, my team changed their minds and Entripy helped us out. Coordinating drop and delivery, helping meet our timelines. Above and beyond.
Couple shoutouts to Bianca for all the emails and coordinating, the leaders that made exceptions to help, the workers for your speed and support and Gill for the delivery!
Thanks everyone!
18 March 2025
Reply from Entripy Custom Clothing
Hi Jarod,
Wow—thank you for such an incredible review! We’re absolutely thrilled to hear that your experience with the Entripy team went above and beyond expectations.
From coordinating changes on the fly to meeting your deadlines, it means a lot to know our team came through for you. We’ll be sure to pass along your shoutouts to Bianca, Gill, our production team, and everyone else who played a part in making it happen.
And as for Gill—delivering that signature yellow box is the highlight of his day (and he does it with pride)!
Thanks again for trusting us with your order. We can’t wait to help with the next one!
Misleading Communication, Poor Service, and a Complete Lack of Accountability
I received an email at 8:24am saying my order was ready. One would reasonably assume that meant my entire order was ready. After driving to the warehouse I was sorely disappointed to find my order was in fact not wholly fulfilled. Had a conversation with Michael from the Client Experience team who told me I’d receive an email stating there were defective sweaters to my order. However, logically, one would think I would have received this notice prior to receiving the email confirming my order was ready for pickup. It was additionally disappointing as I paid extra for the express service.
I am extremely disappointed in the lack of care your company provides for its customers. It is your due diligence to give adequate notice to your customers, should there be a delay or defects in their order. It is not right to send me an email saying my order is ready for pick up, drive to your facility, only to discover my order isn’t actually ready. I had to find time out of my very busy schedule and drive back the extra hour to your facility to pick up the remaining items from my order the next day.
My experience with your company has been nothing short of terrible, Client Experience did not seem to care about the lack of notice, and the order not being wholly fulfilled when I had been notified that it had been since "80% of the order was done a day ahead". Offering me $50 off on my next order is a joke as my organisation will not be doing business with Entripy again.
18 March 2025
Reply from Entripy Custom Clothing
Hi Emily,
We’re truly sorry to hear about your experience, and we appreciate you taking the time to share it in detail. It’s clear that the miscommunication around your pickup notice, especially after paying for express service, caused real frustration—and understandably so.
While we won’t make excuses, we do want to acknowledge that with the recent launch of our new website, we encountered unexpected technical glitches and communication breakdowns that impacted a small number of orders, including yours. We recognize that this doesn’t change what happened—but it does reinforce how important timely, accurate updates are, especially when customers are depending on us.
Your feedback has been shared with our leadership and Client Experience teams, and it’s helping guide the continued improvements we’re making across both our systems and our service approach. We know we fell short here, and for that, we sincerely apologize.
We truly appreciate your feedback and the time it took to share it. We do hope that in the future there might be an opportunity to earn your business again and continue delivering the quality and service you expect from us.
Everything from the customer service to…
Everything from the customer service to the logo embroidery and final product was top notch. The process couldn’t possibly be an easier.
24 March 2025
Reply from Entripy Custom Clothing
Hi Sheri,
Thank you so much for the amazing review! We're thrilled to hear that everything—from customer service to logo embroidery—met your expectations and that the process felt effortless.
Making things easy and delivering top-quality results is exactly what we aim for, and it's so rewarding to know we hit the mark. We look forward to helping with your next project!
Entripy got our order at the right…
Entripy got our order at the right price and delivered as promised.
We have been dealing with Entripy for at least 15 years and we have never had a problem of any kind.
They are the best!
20 March 2025
Reply from Entripy Custom Clothing
Hi Michael,
Thank you so much for your kind words and incredible loyalty over the past 15 years.
It means the world to us to know we’ve consistently delivered on quality, pricing, and service—and we’re grateful to have earned your trust time and time again. Long-standing customers like you are at the heart of what we do, and we’re honoured to be your go-to partner.
We look forward to many more years of working together!
So accommodating and great quality.
18 March 2025
Reply from Entripy Custom Clothing
Hi Alanaa,
Thank you for the great review! We’re so glad to hear you found our team accommodating and the quality top-notch—that’s exactly what we strive for.
We appreciate your support and look forward to helping with your next order!
Reply from Entripy Custom Clothing
Hi Gavin,
We love hearing this, and thanks for the great feedback.
We’re proud to offer an easy ordering experience, fast delivery—and yes, to be proudly Canadian! Supporting businesses like yours from right here at home means a lot to us.
We appreciate your kind words and look forward to your next order.
Entripy is always great to work with
Entripy is always great to work with, Unfortunately they were tied by supplier issues, but the team always responded in a great timing and help as required.
11 March 2025
Reply from Entripy Custom Clothing
Hi Randy,
Thank you so much for your continued support and for taking the time to share your experience.
We’re sorry to hear about the supplier challenges, but we’re glad our team was able to respond quickly and support you throughout. Even when we face obstacles beyond our control, it means a lot to know you still found the service reliable and helpful.
We truly appreciate your patience and trust—and we’re always here to help with your next order!
Love the product, not the process
The online chats really helped me work through the (many) questions I had for the company and to place my order. The process is a little convoluted, though, because those who are placing bulk orders of one product can't tell the people who are ordering the product how much it's going to cost because it depends how many are purchased, and people may not buy them if it costs a certain amount? I wish there were "range" prices like there are on other sites (buy 0-15, it's this price, buy 16-30 it's this price, buy 31+ it's this price... etc). I think the process for ordering should be made less cumbersome, and the process for ordering 'sample sizes' could also be made clearer.
12 February 2025
Reply from Entripy Custom Clothing
Hi Heather,
Thanks for your feedback—we’re glad you loved the product and found our chat team helpful!
We know bulk pricing and sample requests can be tricky. With our new website, ordering samples is now easier than ever—you can order directly from individual product pages. We hope you’ll give it a try.
Your input helps shape our improvements, and we appreciate you taking the time to share it. We look forward to making your next experience even better!
Reply from Entripy Custom Clothing
Hi Neeti,
Thanks for taking a moment to share your experience! We’re thrilled that everything from production to delivery exceeded expectations.
At Entripy, we take pride in getting the details right—and getting them to you on time. We’re glad that showed through in your order.
Looking forward to helping you create something great again soon!
Incredible Team!!
The Entripy team is always so professional, helpful, and incredible to work with! We have always had such a great experience working with Entripy!
4 March 2025
Reply from Entripy Custom Clothing
Hi Tessa,
Thank you so much for the amazing review! We're truly grateful for your kind words and continued support.
It means a lot to know that working with our team has consistently been a positive experience. Helping great customers like you is what drives us—and we’re always here when you need us next!
Thanks again for choosing Entripy—it’s a pleasure to be part of your journey.
Good Quality Shirts
We have been customed ordering our organizations' t-shirts and golf-shirts from Entripy for many years. Good quality, excellent choice of colours, with excellent services and reasonable prices.
6 March 2025
Reply from Entripy Custom Clothing
Hi Christine,
Thank you for the wonderful review and for your continued trust over the years!
We’re so glad to hear you’ve been happy with the quality, colour selection, service, and pricing—it’s exactly what we aim to deliver with every order. Long-time customers like you mean the world to us, and we’re proud to support your organization.
Thanks again for choosing Entripy!
Reply from Entripy Custom Clothing
Hi Bethany,
Thanks for taking the time to provide us with a review! We love hearing that the shirts hit the mark and that our customer service team was right there when you needed them.
Delivering well-made products with responsive, friendly support is what we’re all about—and it’s great to know that came through in your experience.
Can’t wait to help with your next project!
Did not meet the promised shipping…
Did not meet the promised shipping date. Order was delayed with zero compensation.
4 March 2025
Reply from Entripy Custom Clothing
Hi James,
We appreciate you taking the time to leave a review. We're truly sorry that your order wasn't shipped on time. We know how important it is to not only receive your order promptly, but to also have effective communication regarding delays. We sincerely apologize for any inconvenience caused. A member of our resolutions team will be reaching out shortly to ensure your concerns are fully addressed.
Horrible customer service
Horrible customer service. Long time customer with 5 figures in orders. Terrible customer service
4 March 2025
Reply from Entripy Custom Clothing
We’re sorry to hear you were unhappy with your experience. As a long-time customer, we truly appreciate your business. Your order was placed for youth-sized apparel, and we produced it as submitted. Since all custom orders are made to order, we weren’t able to offer a replacement. We have already reached out and offered a discounted reorder as a resolution, but we understand your frustration.
Great customer service
Great customer service - helpful and friendly. Great product and production. We will use them again!
3 March 2025
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