Enthuse Reviews 379

Rishika Bhalla was very prompt, and helpful to me. She proactively fixed a branding problem for us, going above and beyond to ensure the issue was resolved. Thank you!

Very friendly and efficient staff who fixed the issue quickly.

Rishika Bhalla was great at understanding what I needed help with and found a quick solution. Thank you!

I had a problem making a donation via my mobile and submitted a request to Enthuse Support for help. Danielle Taylor replied with advice about using a PC/laptop instead of a mobile and was able to confirm that no money had been taken. Problem was therefore quickly all resolved.

I had a small issue with accessing my fund raising page and Rachel Spanswick was able to provide a prompt and responsive response - getting me logged in immediately. Many thanks to Rachel - I really appreciate your speedy assistance on behalf of Enthuse!

Rishika Bhalla helped straight away with my problem excellent customer service thank you

Excellent service and support from Emma Smith and all at Enthuse! Prompt and helpful responses to all enquiries whilst setting up our account! Great team!

The customer care provided is excellent Jared has been amazing so far, and any inquiries are addressed promptly. Enthuse enhances our fundraising platform, making it more unique and consistent with our core branding, resulting in a streamlined product. The platform is user-friendly and easy to navigate. Additionally, they offer flexible packages, which is incredibly helpful for us as a small charity.

My experience in using Enthuse is so positive, their system is well laid out and super user friendly. I absolutely love that we can pre load supporter journeys ahead of events and set dates and times for emails to be sent. The team at Enthuse are super helpful and always there with additional support and ideas on how to maximise the impact of events and campaigns. I cannot recommend them enough!

Jared is someone who makes you feel like you're his only client, even though you know there are hundreds of organisations that Enthuse works with.

When you communicate with Jared, he takes the time to understand you as a person and your organisation as a client. He keeps on top of your charity activities, events, and what's happening in the sector, and knows how he can best utilise his skills and the expertise of Enthuse to support your role, and the endeavours of your charity.

I reached out to Enthuse after trying and failing for ages to add an offline donation to my fundraising page. I sent an email and heard back really quickly from Danielle Taylor. Danielle was so polite and helpful, and she was able to resolved my issue really quickly. Thank you Danielle for the fantastic customer service.

Danielle responded to my email quickly and dealt with my query in double quick time.
I needed to change my email address and thought it was going to be a pain but actually it wasn’t.
Thank you for such great service.

The staff who deal with queries are always very efficient and communicate well. Claire Jones was the person who dealt with my last query and she did exactly as asked, and did it quickly.

I had a fantastic experience with Enthuse — their support team responded quickly and with such kindness. I’d made a small error in a donation message, and Emma Smith sorted it out straight away, with genuine care and attention to detail. It meant a lot to have something so personal corrected with empathy. Thank you again, Emma you really went above and beyond!

I has an issue when I registered to take part in a fundraising event, and the support team not only resolved my issue, but very promptly.

Their help was really appreciated. I highly recommend!

Rishika was a huge help, using her experience to find quick solutions to all our questions! Thank you

Enthuse have been incredibly supportive, informative and patient with our team as we work to introduce digital fundraising for the first time. Jared, in particular, has been a great source of advice and inspiration and we look forward to seeing our new activity launch soon!

Super helpful and went above and beyond to resolve an issue i've been having

Quick response and gave me the information I was looking for