Enthuse Reviews 378

I had to contact Enthuse to remedy a Charity page I had mistakenly opened , Danielle Taylor responded positively very promptly with a friendly and effective answer

Danielle was quick to respond, gave clear instructions and was very friendly and helpful.

I had a really helpful and fast experience dealing with Danielle Taylor who supported my query really well.

We recently made a donation after our friends recent passing. Unfortunately we made an error on the online donation when writing a personal message. I emailed enthuse the problem and thankfully Danielle Taylor corrected my error at great speed.
She made me feel at ease again, after a restless night thinking about my online error, with her kind words in her reply to me.

Losing a loved one is always hard, but when you have someone with respect and empathy helping you it makes a huge difference.

Danielle Taylor was very helpful thank you :)

If I could give no stars I would. As others have written they ask you right away to help with processing fees! Whatever, came out to $12.50, I didn’t mind! A few days later I look at my bank statement and I see $152 instead of $112(original donation was$100). Anyway complained to enthuse and they said it wasn’t them it must be the bank’s fee. Call my bank and they said absolutely not. No transaction fee for a donation. Put in a dispute even though Enthuse was still claiming they didn’t do it. Well the bank went after them and I received my $40 back! It was Enthuse and no apology offered. Be very wary of them! It’s a shame because it’s a great cause!

I was unsure about the security of paying a donation to a site I did not know, but everything went well. Thanks to Danielle Taylor at Enthuse for being so responsive and helping me when I had problems paying by card. The site was simple to use.

I had a very speedy response to my query from Danielle Taylor. She gave me all the information I needed in an efficient and very friendly manner. Thank you.

I’d highly recommend enthuse as a platform for fundraising
In my case it was for prostate Cymru
Danielle Taylor answered my query professionally and promptly
Highly recommended
Thank you 🤩

I’ve just made a donation for a friend who’s doing the great South run. I pledge £25 and when I came to pay, it was £30. They took a £5 tip! If this was somewhere in the user journey, it was very hidden and definitely not clear. Very disappointed. Would not recommend this organisation. Feels like a scam.

I can’t speak highly enough of Jared from Enthuse. From the very start, he has been incredibly patient, helpful, and genuinely invested in making sure everything runs smoothly for us. No matter how many questions I’ve asked (and there have been many) or how many tweaks were needed, Jared has always responded with a smile, positivity, and complete professionalism.

He takes the time to explain things clearly, finds solutions quickly, and never makes you feel like anything is too much trouble.

He’s been an absolute pleasure to work with and a real credit to the Enthuse team. Thank you, Jared, for all your support to us at MACS!

I had the best customer service from Danielle who remained patient, pleasant and extremely understanding in trying to resolve a technical issue. She did this all within a short time frame and was so helpful.

Danielle Taylor helped me out with my query very efficiently and effectively. Cant fault the service. My query was handled very smoothly.

Incredibly speedy customer service - my query was responded to, and problem solved, within 30 mins. The customer service agent (Danielle Taylor) was lovely and very helpful. Would highly recommend!

I had a problem connecting the platform to another and asked support how I go about doing this. Rachel Spanswick replied quickly, was so helpful and shared next steps I needed to consider too. Very friendly and helpful service.

Danielle Taylor was a delight and helped me with my query super quickly.

Danielle Taylor kindly and quickly responded to my request for a refund and also promptly initiated the refund process for my Mum who had decided instead to send her donation by cheque to the local Essex Air Ambulance Service.

We are deeply grateful for Danielle's care kindness and knowledgeable efficiency in assisting us so promptly with the refund process.
Thank you Danielle for your excellent customer service.

Really good support from Danielle Taylor on setting up and using the website and the fundraising page. Very quick response and very friendly