Enter Coliving Reviews 

682
•
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Considering 95 reviews, most reviewers were unhappy with their experience overall. Customers frequently reported excessively long delays and months of waiting to receive their security deposits back after ending their rental contracts and moving out. People also noted that communication regarding these ongoing financial matters was extremely poor, with customer support frequently providing repetitive and generic excuses instead of actual refunds. Some reviewers were happy with the customer service, praising individual staff members for being remarkably polite, attentive, and very supportive throughout their tenancy. Consumers sincerely appreciated the prompt assistance provided with complex administrative paperwork and the quick responses they received to urgent questions during their stay.

What people talk about most

Refund

Reviewers express dissatisfaction regarding refund experiences, noting that deposits are often delayed.... See more

Staff

Customers had ambiguous experiences with staff, highlighting both dedicated assistance and significant... See more

Service

Customers consistently note ambiguous experiences with service, as reviewers share sharply contrasting... See more

Response time

Reviewers highlight ambiguous aspects of response time, as opinions on communication speed are deeply... See more

Customer service

Users describe ambiguous interactions with customer service, highlighting widespread frustration over delayed... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had a good experience with Enter CoLiving. While I ran into a couple of maintenance issues during my stay, the customer service team was great. Huge thanks to Analex for being so responsive and help... See more

Rated 4 out of 5 stars

Good afternoon! I would like to share my experience of living in Enter Coliving. In general, can say that everything went well for me: I received the room that had rented in advance.... See more

Company replied

Rated 4 out of 5 stars

I would like to thank Vanessa and Sergio for their help with the paperwork! Nice team :)

Company replied

Rated 4 out of 5 stars

ANA LEX IS BEING VERY KIND WITH ME AND REMINDS ME EVERYTHING. SHE WORKS VERY GOOD

Company replied


Company details

  1. Apartment Rental Agency

Written by the company

Coliving company based in Barcelona, Spain. Renting out rooms in completely furnished apartments with all conveniences included, and a community of international people with regular events 🛋.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

682 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 32% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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2.7

All reviews

(682)

124 reviews in the last 12 months

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Rated 5 out of 5 stars

Good.

The initial process of finding the flat was amazing, the agent I was in contact with, Jop, was incredible. He was responsive, helpful in every way, going above and beyond! I am writing this having lived in the apartment for only about a week so my opinions may change for better or for worse over the course of the 6 months I will be with enter co living over all, but so far it’s been great!

4 May 2024
Unprompted review
Rated 5 out of 5 stars

They answered quickly

They answered quickly, showed all the options with my requests. And the most important you can visit the flats, which is very rear lately .

29 April 2024
Unprompted review
Rated 5 out of 5 stars

Jop is the best person ever!!

Jop is the best person ever!!
If you ever meet Jop. Good for you. The whole company has made me feel very safe and they are masters at finding a great place for you that fits you and your standards, budget etc. Jop helped me to fix everything and enter co-living is the best website on the entire internet. Have you been in touch with Enter Co-living? Good for you.

24 April 2024
Unprompted review
Rated 5 out of 5 stars

Thank you Jop

Jop helped me a lot through recommending different rooms suited to my needs like price maximum, location etc. I had a great experience and he was very kind.

17 April 2024
Unprompted review
Rated 5 out of 5 stars

I just booked room with Coliving.

I just booked room with Coliving.

Jop is a great guy, he helped me to visit the room and explained everything perfectly

I had great experience with him

15 April 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving


Thank you George! We're glad you had a great experience with Jop. If you have any questions or need further assistance, feel free to reach out.

Best regards,

Rated 1 out of 5 stars

Issues with refund, tenants, old appartments

Issues with tenants, old appartments, refund. Don't recommend this service.

12 March 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Hi Julia, thank you for writing to us on all the different platforms you could find. The team told us the deposit refund is done and that they made an exception by refunding part of the deposit while by contract, we wouldn´t have been obligated to do it (this by the way also caused the delay). Anyway, we hope the best for you. The Enter team 👋

Rated 4 out of 5 stars

Very helpful

My experience with enter coliving was brief but really pleasant. Mike was super helpful at a time to help me find what i was looking for, and to give follow ups in my situation. For sure, in case I need it again I will look again in enter

11 April 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving


Thank you for your kind words! We're glad Mike was helpful in assisting you. If you ever need our services again, don't hesitate to reach out.

Best regards,

Rated 5 out of 5 stars

Excellent

Excellent, Aylin is polite and leaves everything very clean. 5 stars

12 April 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Thank you for the 5-star review! We're glad Aylin provided excellent service and left everything clean.

Best regards,

Rated 5 out of 5 stars

Perfect

If you want to rent a room ,with out any hesitation I highly recommend enter coliving, on time , good price and professional team especially jop.

12 April 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Thank you for your recommendation! We're thrilled to hear that you had a positive experience with Enter Coliving. It's great to know that Jop and our team provided professional service, good pricing, and were punctual. If you need anything else in the future, don't hesitate to reach out.

Best regards,

Rated 5 out of 5 stars

Maintenance is very good!

Maintenance is very good!
If you need something or have an issue they fix it right away.
Gaston will fix it for you and knows what to do!

11 April 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Thank Jens for sharing! We're glad Gaston could assist you promptly and effectively.

Best regards,

Rated 2 out of 5 stars

Terrible assistance

It's a shame that I have to come here and make a public statement about a company with so many positive notes. What happens is that the company does not respect the deadline specified in the contract for returning the guarantee within 30 days. 40 days have passed and the company is unable to give me clear information about when the refund will be made. Here's a warning for anyone thinking about renting a room through Enter Coliving: they are terrible at providing assistance after you leave the apartment.

8 April 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Hi Karinna, we're sorry about that, especially after seeing that your stay was fine in general 😞 You're right, this month we're a bit delayed with some deposits. We wanted to let you know that the team is busy with it this week. You will hear something more soon and apologies for the inconvenience 🙏 The Enter Coliving team

Rated 5 out of 5 stars

Highly recommend Mike and Enter Coliving

Mike really helped me throughout every step of finding my rental.
He was vey helpful and responded quickly to my inquiries.
Thanks to Mike's guidance and support, I was able to secure the perfect rental quickly and efficiently.
I highly recommend Mike and Enter Coliving for anyone in need of assistance with their housing search.

8 April 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving


Thank you Chloé for your recommendation! We're thrilled to hear that Mike provided excellent assistance and guidance throughout your housing search.

Best regards,

Rated 5 out of 5 stars

Jazmin flores

Jazmin flores, thankyou so much you always making sure that the flat is so clean and neat!

5 April 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving


Thank you for your appreciation, Jazmin! We're glad to hear that you're satisfied with the cleanliness and tidiness of the flat. Your efforts are greatly appreciated.

Best regards,

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