From time to time have communicate with chat bot, it always got an operator’s response, fast and clear. On there side reaction is fast, which is very necessary. Thanks for your assistance in every po... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I liked the bot experience and that it was human-supported. I received informative and quick responses. This is very important when you feel bad and stressed abroud. One thing that could be improved... See more
Company replied
For the first time in many years and after a large number of trips, I had to use travel insurance. From the moment I reached out until I left the surgeon’s office, only one day passed. Excellent commu... See more
Company replied
Very helpful and caring personnel, quick and efficient organization of medical help that is the most convenient for the person who needs it. Thanks a lot for your care and assistance! 🧡🫶
Company replied
Company details
Written by the company
We are a digital health insurance service designed to care❤️. By working with our corporate clients and individuals we are revolutionizing insurance by making it simple, flexible, and customer-focused 👫
Contact info
Tornimäe tn 7-132, 10145, Tallinn, Estonia
- +1 929 480 9559
- care@ensuria.com
- ensuria.com
4.8
Excellent
384 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast and clear
From time to time have communicate with chat bot, it always got an operator’s response, fast and clear. On there side reaction is fast, which is very necessary. Thanks for your assistance in every point!
2 April 2026
Unprompted review
Reply from Ensuria
Thank you so much for your kind feedback.
We truly appreciate your words and are glad to know that our support has been fast, clear, and helpful whenever you needed it.
We’re especially pleased that even when communication starts through the chatbot, you still receive prompt and effective assistance from our team. Quick response is very important to us, and your feedback means a lot.
Thank you for your trust and for being with us at every step. 💛
Very helpful and caring personnel
Very helpful and caring personnel, quick and efficient organization of medical help that is the most convenient for the person who needs it. Thanks a lot for your care and assistance! 🧡🫶
26 March 2026
Unprompted review
Reply from Ensuria
Thank you so much for your kind words. 🧡
We truly appreciate your feedback and are very glad to know that our team was able to provide helpful, caring, and convenient support when it was needed most.
Your words mean a lot to us and inspire us to keep delivering the highest level of care and assistance. 🫶
Everything is okey
Everything is okey, transfer to hispital was comfortable .. but it would be better if communication between insurance and hospital would be more faster , while waiting confirmation for analysis
21 March 2026
Unprompted review
Reply from Ensuria
Thank you for your feedback — we really appreciate you sharing your experience.
We’re glad to hear that the transfer to the hospital was comfortable and that you received the care you needed.
At the same time, thank you for pointing out the communication delay between the insurance team and the hospital. We understand how important timely confirmation is, especially when waiting for test results, and we’re already working to improve coordination to make this process faster and smoother.
Your feedback helps us get better — thank you again for your trust 🫶
For the first time in many years and…
For the first time in many years and after a large number of trips, I had to use travel insurance. From the moment I reached out until I left the surgeon’s office, only one day passed. Excellent communication and service. I’m very grateful and highly recommend it!
19 March 2026
Unprompted review
Reply from Ensuria
We’re always here to help.
Have a wonderful day and take care😊️
I liked the bot experience
I liked the bot experience and that it was human-supported. I received informative and quick responses.
This is very important when you feel bad and stressed abroud. One thing that could be improved is that the partner company in Chile has challenges contacting me on What's up (they were trying to do this via their business chat and that didn't work). But in the end I got a doctor's appointment on the same say and received a good service. Thank you!
18 March 2026
Unprompted review
Reply from Ensuria
Thank you so much for your kind words — we truly appreciate you taking the time to share your experience.
We’re really glad to hear that our team was able to support you quickly and provide clear, helpful communication during a stressful situation. That’s exactly the experience we aim to deliver, especially when you’re abroad and need reliable assistance.
We also appreciate your feedback regarding the communication with our partner in Chile. We’re already looking into this to make sure similar issues don’t happen again in the future.
It’s great to know that, despite this, everything was resolved promptly and you received the care you needed.
Thank you again for your trust — we’re always here for you.
Thank you so much for your concern
Thank you so much for your concern. This company organized my hospital visit in a top-notch manner. Everything was done efficiently and professionally.
16 February 2026
Unprompted review
Reply from Ensuria
Thank you, Andriy 🫶
great support and great help.
12 January 2026
Unprompted review
Reply from Ensuria
Thank you so much for your kind review! We truly appreciate your words and are really glad you had a great experience. Your support means a lot to us!
It was super experience
It was super experience! Thank you for your support!
16 September 2025
Unprompted review
Reply from Ensuria
Very welcome😇
Reply from Ensuria
Дякуємо ❤️
Reply from Ensuria
Thank you! Always here to help — anytime 🚑
Quick and high-quality assistance
Their prompt and personalized help was really important when we had a difficult health situation while traveling. Grateful to Ensuria team for the high-quality service provided.
25 August 2025
Unprompted review
Reply from Ensuria
Thank you! It means a lot to hear that our assistance was helpful during your trip 🙏✨
Reply from Ensuria
Thanks for your feedback
Had an incident with my mom being in…
Had an incident with my mom being in Spain. Insurance covered all emergency service and provided full support. Appreciated!
28 July 2025
Unprompted review
Reply from Ensuria
Thank you! Glad your mom received all the help she needed 🌍💛
I liked the chat
I liked the chat, it was easy and comfortable to use it. I got answers immediately at any time if the day and night.
15 July 2025
Unprompted review
Reply from Ensuria
Thank you for your feedback
Quick help in an emergency situation
I am so thankful to all the team for the quick help in am emergency situation. My daughter's got sick in our vacation (stomach pain) in Bulgaria. Ensuria helped us to find a doctor and treatment emediatly after I wrote them a message. Now my girls feel much better. I am so thankful to the team. They are professionals. Thank you!!!
7 July 2025
Unprompted review
Reply from Ensuria
Always welcome, Olena! We are here to help
Thank you for your quick help
Thank you for your quick help, for the transfer to the hospital, for the quality service.
24 June 2025
Unprompted review
Reply from Ensuria
Thanks for your trust
I`ve got a lot of problems instead of support
Unfortunately we had bought insurance from Respect and Ensuria was Asistant company. During the insurance period the person under insurance felt really bad and we had to call emergency and went to hospital. It took us almost 30 minutes just to register the accident and get allowance to call to emergency. Later in the hospital we received information that all expenses need to be covered by ourselves and only after returning back to the country of residence we can apply for the compensation. Insurance company says that Assist suggested such a solution. Assistance company says that this is a recommendation from the Insurance company. So it looks to be long process to get my money back.
ENSURIA and RESPECT are the companies that cannot be trusted. Just be aware that instead of support you will get a lot of problems
23 March 2025
Unprompted review
Reply from Ensuria
Hi Serhii,
First of all, we’re genuinely sorry to hear about your experience and the stress it caused during what should have been a moment of care and support. We understand how frustrating and disappointing this situation must have felt, especially when urgent medical attention was needed.
We’d like to clarify that as an assistance company, Ensuria acts on instructions provided by the insurer — in this case, Respect. However, that in no way excuses any delays or confusion you experienced. Our role is to support and guide customers, not add to their difficulties.
We’re currently reviewing the situation internally and coordinating with the insurer to understand better what went wrong and how we can help resolve it as swiftly as possible.
If you could share your case number or policy details with us privately, we’ll make sure a dedicated team member follows up with you directly to assist in expediting the claims process and ensure your concerns are addressed fairly.
Once again, we apologize for the inconvenience and appreciate you bringing this to our attention. Your feedback helps us improve and avoid similar issues in the future.
The visit to the doctor was organised…
The visit to the doctor was organised immediately. Insurance company covered everything.
17 May 2024
Unprompted review
Reply from Ensuria
Thank you for sharing your experience! We're glad everything was handled quickly and smoothly for you. ❤️
Thank you for promptly scheduling the…
Thank you for promptly scheduling the doctor's appointment
3 May 2024
Unprompted review
Reply from Ensuria
Будь ласка! Рада, що змогли швидко вам допомогти. 😊
Reply from Ensuria
Thank you so much for your kind words! We're thrilled you had a great experience. Always here to help!😊️
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.