En Route Jewelry Reviews 

4,425
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,637 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning jewelry designs and affordable prices, noting that pieces are highly versatile and comfortable for everyday wear. People also appreciate the exceptionally fast delivery service and adorable packaging, which makes receiving orders or sending presents truly delightful. Though some reviewers were not happy with their purchases, mentioning that certain items felt cheap or suffered from rapid fading over time. A few consumers also encountered frustrating issues regarding broken jewelry pieces, defective items arriving in the mail, or disappointing overall quality compared to initial expectations.

What people talk about most

Product

People report overwhelmingly positive experiences with product quality, praising the stunning designs and... See more

Quality

Customers report widespread satisfaction with the quality of the jewelry, highlighting that the pieces are... See more

Delivery service

Consumers find delivery_service to be a positive experience, consistently praising the fast and prompt... See more

Order

Reviewers mention positive feedback about order processes, highlighting easy navigation, smooth checkouts,... See more

Price

Clients share positive opinions on price, highlighting that the jewelry is affordable and offers a great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was really satisfied by the different product I purchased (earrings, necklace, piercing) ! I also purchased there for some gifts and the persons was so thrilled with it ! The quality is quite goo... See more

Rated 5 out of 5 stars

Love all my pieces! I ordered several rings and two necklaces and all of them are beautiful. I was a little hesitant to order since I have allergies to metal but the sterling silver and even brass pla... See more

Rated 5 out of 5 stars

the en route jewels are real masterpieces. Every item contains a special energy and can make you feel so beautiful and powerful. I think owning one of en route pieces is a lifetime guarantee and yo... See more

Rated 5 out of 5 stars

The experience with En Route Jewelry was just amazing! The ordering process worked out very well when I ordered a gift for my friend. The delivery was fast and when it came it came in the most adorabl... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(4,425)

1,790 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best of the best! Could not be better!!

Each time I am more and more amazed by how amazing the jewelry and the customer service is!
There was a tiny issue with a bracelet I ordered and the minute I emailed about it I got a response very quickly and they took me seriously and sent me a new bracelet.
THAT's how you should do it!
The new bracelet is perfection & I am so happy with all the jewelry I have bought from En Route Jewelry.
I get compliments on it all the time , because it is truly stunning and the jewelry truly does look like wearable art.
I look forward to ordering more new pieces in the future!! Thank you to the En Route Jewelry team for all the beautiful pieces and exquisite customer service.
I appreciate you all!

18 July 2026
Unprompted review
Rated 2 out of 5 stars

Not worth it…

I waited months for these silver hoops to be restocked and they broke the second time I wore them. Cheap, poor quality product. What a waste of money.

11 June 2026
En Route Jewelry logo

Reply from En Route Jewelry

Hi, we're truly sorry to hear that your experience didn't meet your expectations. We know this Orin Large Hoop Earrings was a highly anticipated piece that had been sold out for some time, and we understand how disappointing it must feel when an item you were excited about doesn't meet your expectations.

Your order was delivered within 4 days after purchase, and We reached out to you by email because we'd really like the opportunity to better understand your concerns and review the issue. If you're able to reply with a few photos and any additional details, we'll investigate everything carefully and work with you toward the best possible solution.

We hope to hear from you soon and appreciate the opportunity to assist you. 💛

Rated 2 out of 5 stars

Overpriced

I bought 3 things from these guys for my girlfriend, for how expensive alot of their items are (comparable to hey harper) these items feel alot more plastic / cheap. Some cool designs but just feel cheap and like I could've found it in a street stall. Would recommend brands like hey harper over these.

23 June 2026
Unprompted review
En Route Jewelry logo

Reply from En Route Jewelry

Thank you for taking the time to share your feedback. We're truly sorry to hear our pieces didn't meet your expectations.
One of my colleagues has already reached out to you directly because we'd genuinely like to better understand your concerns and review the items with you. If you're able to reply to our email with a few photos and let us know what specifically felt different from your expectations, we'd be happy to look into it and work toward the best possible resolution.
We sincerely hope to hear from you soon. 💛

Rated 5 out of 5 stars

I really love this jewelry brand!

I really love this jewelry brand!! I have a few pieces from them now & have never had an issue with them. The pieces are so unique & so beautiful! Will definitely keep purchasing from them in the future. 🩵

24 June 2026
Unprompted review
Rated 5 out of 5 stars

So Many Compliments on My Gold Waterdrop Necklace!

I've purchased a few pieces of jewellery from En Route over the past year and have loved every single one of them. The quality is beautiful, the pieces are unique, and they always arrive exactly as pictured.

Most recently, I purchased the Gold Waterdrop Necklace and I've been absolutely obsessed with it. I've received so many compliments while wearing it, and people are constantly asking me where I bought it from. It's become one of my favourite everyday pieces and goes with everything.

I've had a great experience with En Route every time and will definitely continue purchasing from them in the future. Highly recommend! 💛

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful jewelry it makes me outfits…

Beautiful jewelry it makes me outfits stand out so much! I’ve gotten so many compliments and have sent them the link!!! Also the shipping was so fast compared to all theses other companies!!! Love love en route jewelry and always have at least one or two pieces on!!!

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful pieces

Beautiful pieces, fast delivery - I have bought several pieces and each one is such a unique design and how I expected from when I ordered it.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Quality and Value

Great quality and beautiful piece! The pendant is equally as eye catching in person as it is in photos, worth the hype- and is affordable too!

14 July 2026
Unprompted review
Rated 5 out of 5 stars

En Route Jewelry is purely amazing!

The experience with En Route Jewelry was just amazing! The ordering process worked out very well when I ordered a gift for my friend. The delivery was fast and when it came it came in the most adorable packaging ever!!! I don’t know if the quality is good because I got it as a gift for a friend, but the overall experience was great! I love the promotion emails to because the don’t do so much that it fills up my whole inbox like some brands do, but they still send them enough for me to never forget about them. Love you En Route Jewelry!!!

14 July 2026
Unprompted review
Rated 5 out of 5 stars

The necklace is amazing

The necklace is amazing, the quality is top-notch. Didn’t expect it to be delivered so quickly. Got it as a present for a friend, she is in love

29 June 2026
Unprompted review
Rated 4 out of 5 stars

Great but one dissapointing ring

I bought two great pieces, a bracelet and a ring. Nothing wrong with the bracelet, it still is awesome and in great condition. The ring is beautifull, however the gold layer is fading really fast. Delivery was fast and clear. There are a lot more pieces I want to buy in the future for my girlfriend so my wishlist is stacked. Overall amazing, the only negative being one ring of dissapointing quality.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Every piece feels unique

Every piece feels unique, looks beautiful, and has held up so well!! The quality is amazing! I spent a long time researching jewelry brands and en route is my go to every single time💗

13 June 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look