I can't comment on whether they work or not, but if you are planning on receiving the order in a timely manner, you must have A LOT of patience. I ordered them on August 1 it's been over a month, I a... See more
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Review summary
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Scammy company and rip off! I purchased these after seeing an instagram ad. It took over a month to ship from China. The lashes didn't work for me and to return, you have to pay the international re... See more
Company replied
Unfortunately, it turns out this company is an absolute scam. Please take all the negative reviews here seriously and save yourself money, time, anger & frustration. I am pretty sure that all the "... See more
Company replied
I had really high expectations for these magnetic lashes, but unfortunately they don’t hold at all. I tried several times, followed the instructions carefully, but unfortunately they don’t last more... See more
Company replied
1.9
Poor
145 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically takes over 1 month to reply
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Scam scam scam
Such a scam. I was so excited knowing my delivery is coming today, but turns out the product isn’t really that amazing compared to the advertising. This company sent me missing product and the product that was sent does not even working or probably broken. I tried so many ways to place the lashes on the applicator but somehow it doesn’t stick. I went through the old review and saw someone else experienced the same thing like I did. I really hope Enjuvie company take this issue into consideration and won’t let the same mistake happen to anyone else in the future. Also I ordered 3 products but only 2 got delivered. I’m not asking for a refund or anything, but if you want to do a business please do it genuinely don’t just go around and scamming people like this. You won’t get anywhere better.
6 November 2024
Unprompted review
Reply from Enjuvie
Hi Kheng,
We deeply regret the experience you’ve had, and we sincerely apologize for the inconvenience caused.
We recently discovered a defect with the applicator magnets and immediately took steps to address this issue. As part of our resolution, we have already reshipped replacements to all affected customers, and your order should be on its way to you. Regarding the missing item, we will review your order details and ensure the missing product is shipped promptly.
Please email us with the details of your order at support@enjuvie.com and I'd love to sort it out for you ASAP and ensure you have a great experience with Enjuvie.
No updates on my order more than 2 weeks
Is it a scam? Are you closed or broke? I cannot get a response from your support l. I ordered lashes 21 October. There was no progress on tracking website until today, I asked a week ago where is my order. Was told to wait 1-3 days more.
Today status changed to "Not found" on tracking website and no answer from support for more than 24 hours.
Great job, enjuvie-scammers, I will write as more reviews as I can and initiate charge back from the bank.
6 November 2024
Unprompted review
Reply from Enjuvie
We sincerely apologize for the frustration you’ve experienced with your order and our support response time. This is absolutely not the experience we want for our customers.
Your order was shipped on time, but it seems there has been an unexpected issue with the tracking update. We’ve escalated this with the shipping provider and will ensure this is resolved immediately. We’ll also send you an update with your order status and any next steps.
At Enjuvie, we take customer trust very seriously and are committed to making things right. Please reach out to us directly at support@enjuvie.com, and we’ll prioritize your case to ensure a swift resolution. We truly appreciate your patience and understanding.
Reply from Enjuvie
Thank you for your feedback. We’re sorry to hear that you feel this way and that your experience did not meet expectations.
We take all reviews seriously, even when they are brief, and your comments have been noted and reviewed by our team.
Enjuvie is simply a reseller at inflated prices - don’t bother
The lashes that they send you are not even branded Enjuvie, it’s some brand called Wosado from China which you can get for a quarter of the price from Taobao. Don’t bother.
*updated to add response to Enjuvie - your explanation makes no sense. If your product is superior to Wosado (which you claim it is), why would you allow your product to be sent out in Wosado’s packaging? Wouldn’t this be damaging to your brand?
24 October 2024
Unprompted review
Reply from Enjuvie
Hi Stephanie,
I want to clarify that our products are manufactured in the same factory as WOSADO for some batches. Due to a logistical mix-up and some stock availability issues, we had to use different packaging for some batches. However, I assure you that the products you receive will match what you see on our website and in our ads. You won’t find them at a fraction of the price elsewhere unless they're cutting corners :)
Updated reply to your Edited response:
We do not claim to be superior or inferior to Wosado. Our products are simply just currently being manufactured by the same factory. While the products are manufactured to the same high standards, Enjuvie focuses on serving North American and Middle Eastern customers, with English tutorials, customer support, and branding tailored to these markets. Wosado primarily serves the Asian market.
We understand your concern about packaging, and we apologize if this caused any confusion. Your feedback is valuable, and we’ll review this further to ensure a more cohesive experience for our customers in the future.
very low cost per use!
These are awesome, £45 is pricy but the fact they last up to a year makes it justified .
29 September 2024
Reply from Enjuvie
Thank you for your kind feedback. We’re really pleased to hear that you’re happy with the product and that you feel the quality and longevity make it worthwhile. We truly appreciate you taking the time to share your experience.
Buyer beware
Buyer beware. Got scammed $130 no money back return policy guaranteed like their website states. Scam artists. Advertisement bamboozled me. Don’t be like me. Please everyone learn how to research company name first before purchasing from them. If there’s no info - red flag. I feel like an idiot.
23 September 2024
Unprompted review
Reply from Enjuvie
Hi Crystal, thank you for sharing your feedback. After checking with our customer service team, we see that a partial refund has already been processed as you opted to keep the product when declining to cover the return shipping costs. Our policy requires a full refund only upon receiving the returned item, but we truly appreciate your understanding and hope this clarifies the situation. If you have any further concerns, feel free to reach out.
I second exactly the other review here
I second exactly the other review here. They will not give refund information so you can't get a refund. Unethical.
6 September 2024
Unprompted review
Reply from Enjuvie
Thank you for sharing your feedback. We’re sorry to hear about your experience and your concerns regarding refunds.
We take all feedback seriously, including older reviews, and we regret that your experience left you feeling this way. Your comments have been noted and reviewed by our team.
This company is FRAUDULENT and a SCAM
This company is FRAUDULENT and a SCAM. I should’ve done my due diligence with researching this company and product but I was dumbly convinced by their false advertising on Instagram by paid actors. I’m furious that the product is a dangerous rough plastic, without instructions in English, labeled under a different brand and the company’s customer service is full of unacceptable excuses and fraudulent practices (they have given me all the outrageous excuses mentioned by other reviewers). I’m escalating the scam with my bank with plenty proof of their fraud in order to be refunded. They are purposely extending their excuses to not refund my money. Finally, DO NOT BUY FROM ENJUVIE AS IT IS A SCAM.
2 September 2024
Unprompted review
Reply from Enjuvie
Hi, thank you for your feedback. Just to clarify, our product is made from high-quality soft magnets and synthetic hairs, not plastic. We also provide detailed instructions in English, available at enjuvie.com/tutorial, which includes a full guide on mastering the Magnetic Lash Kit and a video tutorial in English. The cards included in your order mentioned both of these resources. We hope this helps, and we're here if you need further assistance!
False advertising, won’t refund
Psa-their claims of being able to try the lashes “risk free” are false and misleading, if they don’t work for you they’ll refuse to issue a refund. I wear magnetic lashes often and these were weirdly heavy and I could see the magnets no matter how close to my waterline I got them. A total waste of money and an unethical company
7 September 2024
Unprompted review
Reply from Enjuvie
Hi Sophia, thank you for sharing your feedback. After checking with our customer service team, we see that a partial refund has already been processed as you opted to keep the product when declining to cover the return shipping costs. Our policy requires a full refund only upon receiving the returned item, but we truly appreciate your understanding and hope this clarifies the situation. If you have any further concerns, feel free to reach out.
This product is a SCAM!!!!!!!
1 September 2024
Unprompted review
Reply from Enjuvie
Thank you for your feedback. We’re sorry to hear that you feel this way and that your experience did not meet expectations.
We take all reviews seriously, and your comments have been noted and reviewed by our team.
Absolute scam
Absolute scam! For 55USD I got only one pair of lashes ( for one eye only!), and it doesn't work at all. Don't buy!!
2 September 2024
Unprompted review
Reply from Enjuvie
Hi, I understand the confusion! This is a common misconception. Each order includes 4 pairs of lashes (2 for the left eye and 2 for the right eye), with each pair magnetized together. This can make it seem like you only received lashes for one eye. If you check out the tutorial received with your order, it explains this in detail. We hope this clears things up! Let us know if you have any further questions.
Scam
Scam. Sent me lashes from a different company and then refused to let me return them. Don’t order from them.
18 August 2024
Unprompted review
Reply from Enjuvie
Hi, we sincerely apologize for the mix-up. Unfortunately, we experienced a significant logistical issue with many orders placed in July. However, we took swift action and issued over 2,300 replacements the following month to resolve the situation for everyone. Thank you for your understanding, and we’re here to assist with any further concerns!
Absolute scam
Absolute scam. Ordered from their website and received lashes that don't even clip on with the kit they provided. Sent an email to seek a full refund as their website provides for a 30 day money back guarantee, but instead they explained that they "recently discovered a quality control issue with some of our recent shipments of the proprietary lash kit. It appears that a portion of the orders sent out from our factory did not meet our stringent quality standards". I replied with photos of the lashes and asked for a refund once again. They then replied "it appears that the product you received is not from our official Enjuvie brand. It seems there was a logistics mishap, and you were sent an incorrect product.
Unfortunately, we are unable to process a refund at this time as a replacement product has already been shipped for all affected orders. We hope that the replacement will meet your expectations and provide the quality you were looking for". This company is a total scam and won't give your money back despite the guarantee on their website. DON'T BUY.
2 September 2024
Unprompted review
Reply from Enjuvie
Hi, we're truly sorry to hear about your experience and understand your frustration. It seems there was a logistical mishap with your original order, resulting in you receiving the incorrect product. As mentioned in our correspondence, a replacement has already been shipped out to rectify the issue. Regarding refunds, as per our policy, they are processed once the product is returned to us. We apologize again for any inconvenience and hope the replacement product meets your expectations. Please don't hesitate to reach out for further assistance.
I wish I had seen the bad reviews sooner…
First they sent an email stating they had quality control issues with some orders, my order of ultra black lashes included.
Then they sent a replacement of wasado lashes and not enjuvie lashes.
That would’nt have been a big deal for me but the replacement lashes weren’t like the ultra black lashes at all, indeed they were way smaller in length and form!
Total waste of money and time dealing with customer service, I was looking forward to try magnetic lashes for the first time and they ruined the experience.
30 August 2024
Unprompted review
Reply from Enjuvie
Hi, the lashes you received should match what you saw on the website. If that’s not the case, kindly send us a picture at support@enjuvie.com or @enjuvie on Instagram and we’ll resolve it right away.
There are no instructions for use
There are no instructions for use, and it looks really fake and doesn't stick to the eyelashes. It's a real waste of money. The best thing about it is the packaging.
29 August 2024
Unprompted review
Reply from Enjuvie
Hi, we’re happy to hear you liked the packaging but sorry to learn you weren’t fully satisfied. Instructions are included with every order and can also be found on our Instagram. Additionally, you can access them anytime at enjuvie.com/tutorial.
Waste of money!!!
I ordered a silky black but got another model that they don’t even sell! They look really fake and don’t go with my eyes even though they showed it fits perfectly on Asian eyes… waste of 421 DKK!!! And I noticed it’s not even the same brand in the guides. So disappointing maybe it’s best to buy products in your own country
5 August 2024
Unprompted review
Reply from Enjuvie
Hi, we sincerely apologize for the mix-up. Unfortunately, we experienced a significant logistical issue with many orders placed in July. However, we took swift action and issued over 2,300 replacements the following month to resolve the situation for everyone. Thank you for your understanding, and we’re here to assist with any further concerns!
Total scam
Ordered with a wrong information that I've asked them to revise it and send straight after the purchase. But then they sent the product already with a wrong delivery information within a day. Reached out to the customer service again, but they said they are working on it and now my order information and trackings are completely deleted. Sent a mail again but no answer and my money is not refunded at all.
15 July 2024
Unprompted review
Reply from Enjuvie
Hi, we understand your frustration and appreciate your feedback. However, the incorrect information provided during checkout caused the issue. Due to our fast processing and dispatch times, we were unable to adjust the details before the order was dispatched. Please reach out if you still need help at support@enjuvie.com and we will locate your order or issue you a replacement ASAP.
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