Excellent service from Engwe. Simple & straightforward to buy my P275SE online. Prompt replies from customer support to the various questions I asked during & after the purchase. I was kept inform... See more
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Review summary
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I bought Engwe m1 dual battery international version for part time deliveroo job. The after sales customer service and support is truly amazing. They provide full support. The team responds to your em... See more
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The ordering process was seamless, and tracking the delivery worked perfectly. Assembling the iBike was easy. The iBike looks exactly like the pictures, and I'm already thrilled with it. The broken... See more
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The support team was good at getting back to me, its thru email which takes a little longer but seems to be the best avenue by sending pictures and serial numbers etc. A friend used my engine pro 2 an... See more
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4.1
Great
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Had error message e030 on my engwe m20
Had error message e030 on my engwe m20. From diagnisis to receiving parts took just under 2 weeks. Friendly and very helpful service, can't fault them in any way. would recomend
15 July 2025
Unprompted review
Reply from Engwe Bikes
Thank you so much for your kind feedback!
We’re truly glad to hear that your issue with the E030 error on your ENGWE M20 was resolved smoothly, and that you found our service friendly and helpful. Your recommendation means a lot to us!
We’re always striving to improve, and we’ll continue working hard to ensure that in the future, any needed parts or support reach you even faster.
Thanks again for your support – ride safe and enjoy your M20!
Best regards,
ENGWE Team
ENGWE M20 2.0 solid range and great design.
I love the ENGWE M20 2.0’s retro style and smooth ride, with its 750W motor and dual batteries giving me 40–50 miles of fun commuting. The full suspension and fat tires handle bumps great, but the 99-lb weight and non-adjustable seat can be a hassle. It’s a solid e-bike for the price, just wish the throttle hit 28 mph like the original!
7 July 2025
Unprompted review
Reply from Engwe Bikes
Thank you so much for your thoughtful feedback!
We're thrilled to hear that you're enjoying the retro style and smooth ride of the ENGWE M20 2.0, and that its motor and dual batteries are making your commutes fun and efficient. Your comments about the full suspension and fat tires handling bumps well are exactly what we love to hear.
We also appreciate your constructive remarks regarding the bike’s weight, seat adjustability, and throttle speed. Feedback like yours helps us identify where we can improve, and we’re committed to making future versions even better.
Thanks again for your support — we’ll keep working to exceed your expectations!
Best regards,
I have had many experiences with Engwe…
I have had many experiences with Engwe and in all Engwe has helped me to solve these issues in a timely matter.
Thank you.
12 July 2025
Unprompted review
Reply from Engwe Bikes
Thank you so much for your continued trust and kind words!
We’re very happy to hear that your experiences with ENGWE have been positive and that our team has been able to assist you promptly whenever needed. Your satisfaction is our top priority, and it means a lot to know we’ve been able to support you effectively.
We’ll keep working hard to provide you — and all our customers — with even better service and support.
Thanks again!
Warm regards,
Bought a new M20 2.0
Bought a new M20 2.0 and the speed was cutting off at 21mph. I contacted Engwe about this and after sending them some pics, they concluded I had the wrong controller in the bike and sent a new controller and now it runs @ 30mph, which I feel that is still not the top speed of this bike, but it is what it is. Only wish Engwe had more distributors where you could take it your bike and have service done on it as even changing out a controller could be overwhelming for some people.
23 June 2025
Unprompted review
Reply from Engwe Bikes
Thank you so much for your kind feedback and support! We're really glad to hear that the issue was resolved and you're now enjoying a better riding experience. We completely understand your concerns about service accessibility, and we will work hard to expand our distributor and service network in the future to make maintenance and support more convenient for all our customers.
We’ll keep striving to improve our products and services to give you the best possible experience.
Thanks again for your valuable feedback, and happy riding!
Amazing e-bike and support services
Amazing e-bike and support services. I’ll definitely buy another Engwe in the future.
1 May 2025
Unprompted review
Reply from Engwe Bikes
Thank you so much for your kind words and positive feedback! We’re truly happy to hear that you’re enjoying your Engwe e-bike and that our support team was able to assist you well.
Your satisfaction is our greatest motivation, and your trust means a lot to us. We’ll continue working hard to provide even better products and services in the future.
We look forward to welcoming you back when you're ready for your next Engwe adventure!
Best regards,
Great customer service
Customer service was responsive and very helpful. Answered all of my questions and provided good guidance. I am liking my new t14.
Happy Biking ✌️
7 July 2025
Unprompted review
Reply from Engwe Bikes
Dear Customer,
Thank you so much for your kind words! We're thrilled to hear that you're enjoying your new T14 and that our customer service team was able to assist you effectively.
Your satisfaction is our greatest motivation, and we will continue to work hard to provide even better service and support in the future.
Happy biking, and ride safe! ✌️
Best regards,
HillMiles MileCity 1
Had some technical problems with the bike I bought. Communication with the service department was always at a high level. After providing evidence of the malfunctions, I was always supplied with the necessary spare parts. Customer care is at a high level here. Thank you.
Vladimír B.
Slovakia
7 July 2025
Unprompted review
Reply from Engwe Bikes
Dear Vladimír,
Thank you very much for your positive feedback. We truly appreciate your understanding and patience throughout the process. We’re very glad to hear that our service team was able to support you promptly and efficiently.
Your recognition means a lot to us, and we will continue working hard to improve our products and services to provide an even better experience in the future.
If you need any further assistance, please don’t hesitate to reach out.
Best regards,
During a screen code error on my m20 i…
During a screen code error on my m20 i contacted Engwe services who provided a brilliant and informative service guiding me to fix the problem effectively 10/10 service!
1 July 2025
Unprompted review
Reply from Engwe Bikes
Thank you so much for your wonderful feedback! We're really glad to hear that our team was able to help you solve the screen code error on your M20 efficiently. Your satisfaction is our top priority, and it’s great to know our support made a difference.
We’ll continue working hard to improve our service and products even further. If you need any help in the future, please don’t hesitate to reach out — we’re always here for you.
Enjoy your rides and have a great day!
Best regards,
I bought my ep-2 April of 2024
I bought my ep-2 April of 2024. 975 miles later no issues. Would highly recommend this bike to everyone. This is my first electric bike but it won't be my last!
1 July 2025
Unprompted review
Reply from Engwe Bikes
Dear customer
Thank you so much for sharing your great experience! We're thrilled to hear that your EP-2 has performed flawlessly over 975 miles. It’s an honor to be your first electric bike, and we’re excited to be part of your e-bike journey. Here’s to many more smooth and enjoyable rides ahead! 🚴♂️⚡
Motor went out after 1 year
I am a 68 year old woman. I purchased the Engwe E26 Feb. 2024. The bike stopped working shortly after the 1 year date. Customer service says I need a new motor for $150. The bike was lightly used, just riding around the neighborhood. Save your money and buy something that will last.
26 June 2025
Unprompted review
Reply from Engwe Bikes
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and we understand how frustrating it must be, especially after only light use of your Engwe E26.
We’d like to clarify a few important points that may help explain the situation:
1. Motor Function & Lifespan:
The motor in your e-bike is a complex component that works by converting electrical energy into mechanical power. Over time, wear can occur due to environmental conditions, load, and usage patterns. Even with light use, factors like exposure to moisture, terrain, or storage conditions can affect the motor’s performance. That said, we design our motors to last well beyond the first year in most cases.
2. Warranty Policy:
Our bikes come with a one-year warranty that covers key components, including the motor. Since the issue occurred shortly after your warranty expired, we understand it feels unfair. While we cannot offer free full coverage beyond the warranty period, we’re always willing to help our customers with discounted parts or technical support — which is why we offered the replacement motor at a reduced cost.
That said, we appreciate your feedback and will pass it on to our product team. We’re also happy to look into your case once more — please contact our support team again, and we’ll do our best to find a more satisfactory resolution.
We value you as our customer and are here to help however we can.
Warm regards,
Customer sevices nonexistent
Ordered a spare battery and they sent it twicw by royal mail, even though they won't deliver batteries. 3 months later still no refund. Avoid at all costs, I bought the bike cheaper from another site and am finally getting a replacement battery from an amazon seller.
17 April 2025
Unprompted review
Reply from Engwe Bikes
Dear customer
We’re truly sorry to hear about your negative experience and sincerely regret that we couldn’t provide the level of service you expected.
Indeed, we did ship your battery order twice, but unfortunately, both shipments were confiscated during transit checks. After repeated follow-ups with the carrier, we were informed—though without specific details—that the issue likely stemmed from local restrictions related to shipping batteries, which are classified as hazardous materials. This situation left us equally confused and frustrated, as we had adhered to all standard shipping protocols.
Despite incurring the cost of two batteries, international shipping fees, and even fines due to the confiscations, we understood your concern and accepted your chargeback request in good faith. Our bank has confirmed that the refund was successfully processed from our side, and the funds have left our account. However, the time it takes for the amount to reflect in your bank depends on the card issuer you used for the original payment. We strongly recommend checking with your bank directly for a status update. The relevant information has been sent to you by email from our UK team, please check.
While we understand your disappointment, we also feel saddened by the harsh review, especially since we’ve taken every possible step to resolve the issue responsibly and fairly. Your feedback has been noted, and we’re continuing to review our shipping policies to avoid such unfortunate cases in the future.
We hope your new bike and battery are working well, and we wish you a much better experience moving forward.
Best regards,
I’ve recently purchased an ENGWE E26…
I’ve recently purchased an ENGWE E26 bike and so far it has been excellent value for money, robust and comfortable and great customer service.
23 June 2025
Unprompted review
Reply from Engwe Bikes
Dear Customer,
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you're enjoying your ENGWE E26 and that it's meeting your expectations in terms of value, comfort, and quality. It also means a lot to us that you appreciated our customer service.
We’ll continue working hard to provide even better products and experiences. Looking forward to the opportunity to work with you again in the future!
Best regards,
I’ve only scored on trust pilot to…
I’ve only scored on trust pilot to write ,regarding the engwe 26 , has anybody got any comments on this bike , I have a social media site on e bikes that has 43 thousand members and was thinking of getting this model to review But have heard good and bad reviews ,if anybody could share some light on this model would be grateful I’ve been monitoring the sales of this bike and unfortunately due to it seems some problems have decided not to review this model
21 June 2025
Unprompted review
Reply from Engwe Bikes
Thank you for sharing your thoughts and concerns with us via Trustpilot. We truly appreciate your interest in the ENGWE 26 and understand that making an informed decision is important—especially when opinions online seem mixed.
If the feedback you've found on social media hasn’t fully answered your questions, we warmly welcome you to reach out to us directly. We'd be happy to provide you with detailed specifications, real user experiences, and answer any technical questions you might have.
We also appreciate that you manage a large e-bike community—your voice matters, and we’d be glad to support you with the information you need to form a clear opinion.
Looking forward to hearing from you.
Best regards,
Reply from Engwe Bikes
Thank you for your kind words! We're glad to hear you were satisfied with our service and support.
Your feedback encourages us to keep working hard and do even better in the future. If you ever need assistance again, we’re just a message away.
Best regards,
The ENGWE Team
Purchased an EP-2 pro
Purchased an EP-2 pro. Arrived in good time and easy to assemble. Have found their support to be really good on the 2 times I have contacted them. The bike is class. Love it. Soon time to buy one more as my son is using it more and more 😊.
20 June 2025
Unprompted review
Reply from Engwe Bikes
Thank you so much for your wonderful feedback!
We're delighted to hear that your EP-2 Pro arrived on time, was easy to assemble, and that you've had a great experience with our support team. It’s fantastic to know you're loving the bike — and even better that your son is enjoying it too! 😊
We’d be thrilled to welcome you back when you're ready for a second one. If you have any questions in the meantime, we’re always here to help.
Happy riding!
The ENGWE Team
Best Bikes at this price point.
Best Bikes at this price point.
My first Engwe bike was an Engine Pro 1. Now I own a x24 and both bikes have been Awesome. I never had any issues with my Engine Pro in 1300 plus miles.
I moved up to the X24 because I wanted a little bit larger bike without going to a 26” wheel. Also the standard 29.2 ah batteries included at this price point make this a Great choice. I was looking at the Wired Freedom and the E cells 5 star ( both more than double the price) but just wasn’t ready to spend that much money. I made my X24 comparable to those by installing BMX bars I purchased from Engwe for my Engine pro. That was a game changer for me because I needed to sit more upright due to back surgeries. The only thing I would change are the rear shocks. There very stiff even on the softest setting and I’m 230lbs. I’m looking around now for better ones. But again at this price this bike is a very good option and I don’t mind modifying it some to fit my needs. Thanks Engwe.
19 June 2025
Unprompted review
Reply from Engwe Bikes
Thank you so much for your detailed and thoughtful feedback! We're truly delighted to hear that both your Engine Pro 1 and your new X24 have served you well and that you've enjoyed the riding experience with Engwe.
It’s great to know that the X24 met your expectations in terms of size, performance, and value—especially compared to other significantly more expensive options. We’re also happy to hear that the BMX bars helped make your ride more comfortable; your customization shows great insight and creativity!
We appreciate your honest comment regarding the rear shocks. Your suggestion is very valuable to us, and we’ll definitely take it into consideration as we continue to refine and improve our products. We’re committed to delivering the best possible experience for our riders and will continue working hard to make our bikes even better.
Thanks again for choosing Engwe, and happy riding!
Warm regards,
Perfect support
Perfect support. The undelivered package was immediately resent and I had the goods at home within 10 days of the support response.
Good job second time :-)
12 June 2025
Unprompted review
Reply from Engwe Bikes
Thank you for your feedback and kind words!
We’re very glad to hear that our support team was able to promptly resolve the delivery issue and that you received your order within 10 days. While we regret that there was a problem the first time, we truly appreciate your patience and understanding, and we’re happy we could make things right on the second attempt.
Your satisfaction is very important to us, and we’ll continue working hard to provide even better service in the future.
Thanks again for choosing Engwe!
Warm regards,
Reply from Engwe Bikes
Thank you so much for your kind words and positive feedback!
We're thrilled to hear that you're satisfied with our fast response and delivery. Your support means a lot to us, and it motivates our team to keep improving. We’re committed to providing you with even better service in the future.
Enjoy your ride, and don’t hesitate to reach out if you need anything!
Best regards,
The Engwe Team
Great quality E-bike
Fast shipping! And quality of bike is great! E2.0 I'm a big guy and it handles my size very well bike doesn't feel small at all. Would recommend and would buy again without hesitation. LOVE IT
17 April 2025
Unprompted review
Reply from Engwe Bikes
Thank you so much for your amazing feedback!
We’re really happy to hear that you’re enjoying your ebike and that it fits you comfortably. It means a lot to us that you’d recommend us and consider buying again — that’s the best compliment we could receive!
We’ll keep working hard to deliver great products and even better service. Ride safe and enjoy every moment on your Engwe!
Best regards,
The Engwe Team
Excellent ebike
Excellent ebike, very happy with how fast and smooth it rides.
17 June 2025
Unprompted review
Reply from Engwe Bikes
Thank you for your excellent feedback!
We’re delighted to hear that you’re happy with the speed and smoothness of your e-bike. Your satisfaction motivates us to keep improving and delivering the best riding experience possible.
Enjoy your rides and feel free to reach out anytime!
Best regards,
The Engwe Team
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