The classes can be boring, and the questions are far too long. I have to complete them one after another, which becomes exhausting. The most disappointing part is that this was never mentioned before... See more
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It is a good experience, because many reasons. First : variety of lessons and you have level grow up step by step. Second: good teachers that gives you the information through easy way. Third: goo... See more
Company replied
All time studying is great, private classes are fantastic teachers are well understanding. Group classes are every 15 minutes which is very good. I couldn´t get in group classes because of my lapto... See more
Company replied
Thank you very much for your EF English Live. I am satisfy to learn from EF English. I will do my best to studying for the English conversation.
Company details
About EF English Live
Written by the company
The world's #1 online English courses
Find your voice in English. Faster.
Our interactive learning experience simulates real-life scenarios that keep you motivated and help you learn faster.
Join classes 24/7 from anywhere and progress faster with the method that works.
Our award-winning Efekta Method™ has taught 20 million people English
A method developed for faster progress
Based on 59 years of experience, our award-winning Efekta Method™ combines expert teachers, our one-of-a-kind Hyperclass, and AI technology. We will not only teach you words and phrases, but speaking confidence, too.
Learn by speaking in Hyperclass.
Efekta Hyperclass™ uses a conversation-based and interactive virtual learning environment to get you speaking from day one. We will immerse you in real-life scenarios that are just like learning in an English-speaking country.
Triple-certified Efekta Teachers™
Achieve your unique learning goals in private classes and group classes with our certified teachers. Our teachers work with AI to give you hyper-personalized feedback for faster progress.
English courses that match your goals
Business English
Improve your communication in the workplace, deliver presentations, draft persuasive emails, and engage more in meetings with our Business English Course.
General English
Whether you have tried learning English before, are a complete beginner, or have a big trip planned, our General English Course will help you get there faster. We can also help with TOEFL and TOEIC preparations. No dream is too big!
Contact info
London, United Kingdom
- +44 20 3322 9565
- contact.uk@ef.com
- englishlive.ef.com
4.1
Great
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 52% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
La asistencia con Gisela Gutierrez fue…
La asistencia con Gisela Gutierrez fue muy buena!
3 July 2025
Unprompted review
Reply from EF English Live
Thank you for sharing your feedback, Marcela! 😁 We're so glad Gisela was able to help you 🤝
Kind regards,
The EF English Live team
Effective Learning
Learning on EF platform and with group classes and personal classes is a really effective way to improve my English.
3 July 2025
Unprompted review
Reply from EF English Live
We're happy to hear this, Cesar! 🥳 Keep up the great work!
Best,
The EF English Live team
Me atendió Jorge Orozco
Me atendió Jorge Orozco; me respondió y resolvió con mucha amabilidad y eficiencia
Gracias
3 July 2025
Unprompted review
Reply from EF English Live
Hi Favyol! Thanks for leaving a review 🥰 We're glad Jorge was able to help you.
Best regards,
The EF English Live team
It was a good experience from Jorge…
It was a good experience from Jorge Orozco
2 July 2025
Unprompted review
Reply from EF English Live
Hi Violeta! 👋 We're glad Jorge was able to help you and we hope you enjoy your course 🥰
Best,
The EF English Live team
The time response was so fast.
30 June 2025
Unprompted review
Reply from EF English Live
Thanks for leaving a review, Gustavo! 🙌 Enjoy your course 🥰
Best,
The EF English Live team
The app doesn't work property
The app doesn't work property, the quality is poor, and they kept trying to charge me multiple times. Despite sending several emails to cancel, I got no response.
29 June 2025
Unprompted review
An Excellent Learning Platform
27 June 2025
Reply from EF English Live
Hi Asma! Thanks for sharing your feedback with us 🥰 We hope you enjoy your course 🙌
Best regards,
The EF English Live team
EF Academy doesn't cancel paid subscriptions.
EF Academy doesn't cancel paid subscriptions. Support only offers a 60-day pause, which requires payment. They ignore financial hardship or a desire to leave the service and force users to pay. I even had to destroy my credit card to stop the charges after support refused to help me. What a shame!
26 June 2025
Unprompted review
it might help to include more frequent reminders or motivational check-ins to support students
What went wrong this time?
This time, the issue was mostly on my side. I struggled with procrastination and didn’t manage my time effectively, which affected my learning process and participation.
How can this company improve?
The company is doing a good job in offering learning opportunities. However, it might help to include more frequent reminders or motivational check-ins to support students like me who sometimes need an extra push to stay on track.
26 June 2025
My experience with EF
My experience with EF Was and is great, except one small problem. I had a misunderstanding with customer service agent when I couldn’t reach any other worker at EF. However, finally the problem has solved. Anyway, glad to study again at such great virtual school.
Thanks for working hard to satisfy your students.
26 June 2025
Reply from EF English Live
Hi Sara, thanks for leaving a review! 🫶 We're glad you're all sorted. Let us know if you need any further support! 🤝
Kind regards,
The EF English Live team
Reply from EF English Live
We're so happy to hear this, Ricardo! 🥰 Good luck with your course 🙌
Best regards,
The EF English Live team
Poor experience to get started
I registered for English class. But I always received email from you written by Spanish. I still can't start my classes after buying your service.
25 April 2025
Reply from EF English Live
Thank you for leaving a review! We hope you enjoy your course 🙌
Best,
The EF English Live team
Atencion buena y rapida por Jennifer…
Atencion buena y rapida por Jennifer Mejia
19 June 2025
Unprompted review
Reply from EF English Live
Thank you for leaving a review! We'll pass your positive feedback on 🥰
Best,
The EF English Live team
Was fast and super easy
16 June 2025
Unprompted review
Reply from EF English Live
We're so glad to hear this, Paola! And thanks for leaving a review 🤝
Best regards,
The EF English Live team
Reply from EF English Live
We're glad Jorge was able to help, Ruth! We hope you enjoy your English course 😁
Kind regards,
The EF English Live team
The teachers are super friendly
The teachers are super friendly, the classes are fun but in the groups I feel that it is difficult for me because of English and that the teachers do not understand the languages and the one who attends to me Jorge Orozco is too kind and understands me super well.
17 June 2025
Unprompted review
Reply from EF English Live
Thanks for sharing your feedback, Sophia! Keep up the hard work with your group classes and you'll soon start to notice improvements 💪 Remember that you can always reach out to us for support if you need 🤝
Kind regards,
The EF English Live team
Good response
Jennifer Mejia helps me about a problem on my live class
17 June 2025
Unprompted review
Reply from EF English Live
We're glad Jennifer was able to help! Good luck with the rest of your course 🙌
Best regards,
The EF English Live team
Javier was very kind and he help me to…
Javier was very kind and he help me to resolve my problem.
16 June 2025
Unprompted review
Reply from EF English Live
Hi Karla! 👋 Thanks for leaving a review. We're happy Javier was able to help 🤝
Kind regards,
The EF English Live team
Thank you very much for Jorge's Orozco…
Thank you very much for Jorge's Orozco attention and timely follow-up. It helped me clarify the doubts I had.
12 June 2025
Unprompted review
Reply from EF English Live
Thank you for leaving a review, Soledad! 🥰 We're so glad Jorge was able to help you. We're always here if you need support in the future 🤝
Best,
The EF English Live team
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