EF English Live Reviews 14,341

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

It is a good experience, because many reasons. First : variety of lessons and you have level grow up step by step. Second: good teachers that gives you the information through easy way. Third: goo... See more

Rated 4 out of 5 stars

All time studying is great, private classes are fantastic teachers are well understanding. Group classes are every 15 minutes which is very good. I couldn´t get in group classes because of my lapto... See more

Rated 5 out of 5 stars

EF English is amazing! Great teachers, always trustworthy and professional people, love the way they connect with students and also their support is simply awesome! Thx for everything!! I’ll continue... See more

Company replied

Rated 1 out of 5 stars

Its a scam, app not working good, quality is super low and they want only your money they tryed to charge me 6 times today xD i have sent like 15 emails regarding cancelation nothing helped. I need to... See more

Company details

  1. Language Course Provider
  2. English Language Instructor
  3. English Language School

About EF English Live

Written by the company

EF English Live online learning school logo powered by efekta

The world's #1 online English courses

Find your voice in English. Faster.

Our interactive learning experience simulates real-life scenarios that keep you motivated and help you learn faster.

Join classes 24/7 from anywhere and progress faster with the method that works.

Our award-winning Efekta Method™ has taught 20 million people English

A method developed for faster progress

Based on 59 years of experience, our award-winning Efekta Method™ combines expert teachers, our one-of-a-kind Hyperclass, and AI technology. We will not only teach you words and phrases, but speaking confidence, too.

Learn by speaking in Hyperclass.

Efekta Hyperclass™ uses a conversation-based and interactive virtual learning environment to get you speaking from day one. We will immerse you in real-life scenarios that are just like learning in an English-speaking country.

Triple-certified Efekta Teachers™

Achieve your unique learning goals in private classes and group classes with our certified teachers. Our teachers work with AI to give you hyper-personalized feedback for faster progress.

English courses that match your goals

Business English

Improve your communication in the workplace, deliver presentations, draft persuasive emails, and engage more in meetings with our Business English Course.

General English

Whether you have tried learning English before, are a complete beginner, or have a big trip planned, our General English Course will help you get there faster. We can also help with TOEFL and TOEIC preparations. No dream is too big!


Contact info

4.1

Great

TrustScore 4 out of 5

14K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 51% of negative reviews

Typically replies within 1 month

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4.1

All reviews

(14,341)

781 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

The group class is so bad

The group class is so bad, the students level are not the same, and it just a waste of time.

Also I want to switch to a business English not general, I picked that I am taking the course for work and no thing changes, and sent a message to the sales person and he didn't replay.

30 April 2026
EF English Live logo

Reply from EF English Live

Thank you Ahmed, for sharing your feedback. We’re sorry to hear that your experience with the group class has not met your expectations.

We understand how important it is to be placed in a group with a similar level, and we appreciate you bringing this to our attention. At the same time, participation is a key part of group classes and cannot be limited. While many students may be placed at an intermediate level based on their test results, their speaking abilities can vary. We hope you can understand that this is a natural aspect of a group learning environment.

Regarding your request for Business English, we apologize for any inconvenience. You do have the option to upgrade your course and pay the difference to add the Business English program to your platform.

Thank you for your patience. We appreciate the opportunity to improve your experience, and please feel free to share any additional details that may help us better support you.

EF English Live Team

Rated 5 out of 5 stars

Fruibilità app

Fruibilità app, professori preparati, disponibilità di lezioni e gruppi.

1 May 2026
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Reply from EF English Live

Hello Nadia! 👋 Thanks for leaving us a review. We hope you continue enjoying your English course 🥰

Best,
The EF English Live team

Rated 5 out of 5 stars

I feel really connected to school.I…

I feel really connected to school.I practice consistently every day. Group classes are fun, and the honest, constructive feedback from my teachers helps me a lot.

28 April 2026
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Reply from EF English Live

We're happy to hear you're enjoying your course so much, Elvan! 🥰 Keep up the good work! 💪

Best regards,
The EF English Live team

Rated 1 out of 5 stars

Outrageous cancellation fees and a misleading learning experience. Avoid them.

I had a very disappointing experience with EF SET, mainly due to their outrageous and restrictive cancellation policy.
If you decide to cancel within 90 days of subscribing, you’re required to pay a cancellation fee of $477 for a subscription that costs only $159. That’s more than double the original price, which feels excessive and unreasonable. What’s worse is that if you miss this 90-day window, cancellation is no longer possible at all-you’re locked into the full contract period whether you like the service or not.
On top of that, they only offer a 2-week no fee cancellation period, which is simply not enough time to properly evaluate whether the program meets your needs or delivers real improvement. Plus their marketing team makes sure not to tell you these things because it would drive people away and they only include it in a lengthy "terms and conditions" clause because they know people would mostly fail to read them.

As for the learning experience itself, I found the teaching approach to lack structure and depth, especially for someone who already has a higher level of English and is looking to refine their skills. It didn’t feel engaging or particularly effective, which is why I stopped joining classes and requested for a cancellation, at which time they told me of their unfair cancellation policy.
Overall, I would strongly advise others to carefully read the terms before subscribing, as the financial commitment and cancellation terms are far more rigid than expected. If you don't want to be stuck paying for a service you don't need, avoid getting into business with them to begin with.

27 April 2026
Unprompted review
EF English Live logo

Reply from EF English Live

Hello,
We appreciate the feedback you have shared with us. We can see that our support team has already been in contact with you. You can learn more about our terms and conditions on the EF English Live website.
Once again, thank you for sharing your comments and helping us improve.
Kind regards,
Your EF English Live Team

Rated 5 out of 5 stars

Good for fluency

25 April 2026
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Reply from EF English Live

Thanks for leaving a review, Faviola! 😁 We're proud to be a part of your English journey 🫶

Best,
The EF English Live team

Rated 5 out of 5 stars

I love to have the opportunity to study…

I love to have the opportunity to study English any time. Besides grupal and particular clases are great.

21 April 2026
EF English Live logo

Reply from EF English Live

We're glad you're enjoying your English classes, Sahily! ☺️ Keep up the good work! 💪

Best regards,
The EF English Live team

Rated 1 out of 5 stars

The group classes are very poor

The group classes are very poor, as you hardly get any opportunity to participate and there is little to no interaction encouraged. Additionally, there are different teachers every day, which makes it difficult to maintain a consistent learning pace.

As for the private lessons, the quality of the teachers is quite disappointing, and it is very hard to have the same teacher consistently. This lack of continuity negatively affects the overall learning experience and progress.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

It's so wonderful

It's so wonderful, Thanks.

18 April 2026
EF English Live logo

Reply from EF English Live

You're very welcome, Baher! ☺️ We're happy to be a part of your English learning journey.

Best regards,
The EF English Live team

Rated 1 out of 5 stars

Cancellation

I enrolled in this course last year and paid in full for a one year plan. Unfortunately, due to serious family health issues, I was unable to use the platform as intended. I did not complete the first module and only attended one private lesson.
What makes this situation worse is that shortly after starting the course, I attempted to cancel. I was told that cancellation was not possible without paying a significant penalty. No option to pause the course, extend access, or any reasonable alternative was offered at that time.
Now, after trying again to resolve this matter, I was informed that in order to access the lessons I have already paid for ( $1,512 ) but I barely used it, I would be required to purchase an additional 12 month subscription. This is not only unreasonable, but also highly concerning.
Conditioning access to previously paid services on the purchase of a new contract raises serious concerns about unfair and potentially deceptive business practices under principles enforced by the Federal Trade Commission (FTC).
In most reputable companies, situations involving hardship are handled with flexibility and basic fairness. That was not the case here.
Due to the lack of a reasonable resolution, I have filed a formal complaint with the Better Business Bureau (BBB) and I am prepared to pursue this matter further if necessary.
I am simply requesting a fair solution, such as access of my original plan and a little extension for just one month.
Until this is resolved, I cannot recommend this company. Consumers should be aware of these rigid and customer-unfriendly policies before committing.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

I appreciate the excellent service…

I appreciate the excellent service provided by the EF staff.

14 April 2026
EF English Live logo

Reply from EF English Live

Thank you for your kind feedback, Judith! We're proud to be a part of your English learning journey 🥰

Best,
The EF English Live team

Rated 5 out of 5 stars

greate example and communication.

greate example and communication.

9 April 2026
EF English Live logo

Reply from EF English Live

Thank you for leaving a review, Elif! We hope you enjoy your EF English Live experience 😁

Best regards,
The EF English Live team

Rated 5 out of 5 stars

My experience with EF English has been…

My experience with EF English has been very positive. The lessons are well-structured, interactive, and easy to follow. I especially appreciate the focus on real-life communication skills and the opportunity to practice speaking regularly. The teachers are supportive and professional, which makes learning enjoyable and motivating. Overall, EF English has helped me improve my confidence and fluency in English.

7 April 2026
EF English Live logo

Reply from EF English Live

Thanks for sharing your feedback, Esther ☺️ We're happy to hear that you're enjoying your English classes with our wonderful teachers. Keep it up! 🙌

Best regards,
The EF English Live team

Rated 5 out of 5 stars

you must try learning

you must Keep learning on this

6 April 2026
EF English Live logo

Reply from EF English Live

Thank you for leaving a review, Ali! 🫶

Kind regards,
The EF English Live team

Rated 5 out of 5 stars

Nice teacher

it was a funny und helpful lesson

4 April 2026
EF English Live logo

Reply from EF English Live

Hi Doris! 👋 Thank you for sharing your feedback. We're proud to be a part of your English learning journey 😊

Best regards,
The EF English Live team

Rated 3 out of 5 stars

My experience is good

My experience is good, However, I’ve had problems with the private lessons because no teachers appear as available, and I consider that to be the most important thing for me.

3 April 2026
EF English Live logo

Reply from EF English Live

We appreciate your feedback! We look forward to learning more about your experience in order to improve future interactions. Please feel free to contact us at contact.en@ef.com
Kind regards,
Your EF English Live Team

Rated 5 out of 5 stars
EF English Live logo

Reply from EF English Live

We're glad to hear it, Lizbeth! ☺️ We hope you continue to love your classes 🫶

Best regards,
The EF English Live team

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