My husband and myself are new members to English Heritage so we decided to visit Bolsover Castle in Derbyshire recently. We had a lovely few hours exploring the castle and grounds lovely views across... See more
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We visit Belsay fairly regularly. This time we brought American guests. There is a variety of interesting areas, I one small are. We were lucky to arrive as a guided tour of the gardens & quarry gard... See more
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I visited with my daughter 2 grandsons and my mum. My grandson is autistic and the staff were absolutely amazing. The lady at the front who too our photo for us and gave my grandsons extra attentio... See more
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I rang with an enquiry about a.cottage booking on the number provided and was initially advised I could not speak to the booking team I would have to email and ask them to ring me. I then rang the sa... See more
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Company details
Written by the company
English Heritage cares for over 400 historic buildings, monuments and sites - from world-famous prehistoric sites to grand medieval castles, from Roman forts on the edges of the empire to a Cold War bunker. Through these, we bring the story of England to life for over 10 million people each year.
Contact info
United Kingdom
- english-heritage.org.uk
4.6
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Poor customer serive
Poor customer serive, took my direct debit 3 times and I reported it straight away, been 3 weeks and they sill have even started the refund!
Easy to take money but it seems hard to give it back.
25 September 2026
Unprompted review
Reply from English Heritage
Hi Andrew, thank you for leaving a review and we're sorry to hear of this error. We will of course put this right for you as soon as possible. Please feel free to email us at customers@english-heritage.org.uk so we can keep you updated about your refund. Thanks again,
Very disappointed the war tunnels were…
Very disappointed the war tunnels were closed.
11 October 2026
Unprompted review
Reply from English Heritage
Hi John, thank you for your review. We're sorry that you didn't get to experience the tunnels. The Operation Dynamo section of the Secret Wartime Tunnels is currently closed for essential maintenance. The Underground Hospital open as normal and we hope we can welcome you back in the future.
Agent Catherine solved all my issues…
Agent Catherine solved all my issues promptly and without trouble.
12 October 2026
Unprompted review
Reply from English Heritage
Hi Kim, Thanks for the great review! We are so pleased to hear that your concerns were addressed quickly. We truly appreciate you taking the time to share your positive experience with us!
Andy was super friendly and helpful…
Andy was super friendly and helpful today when I called up with an enquiry. He gave me information I didn't know and I feel like he's a great member of your team. I'm looking forward to using our membership and making memories.
Thanks
Zoe
12 October 2026
Unprompted review
Reply from English Heritage
Hi Zoe, Thank you for taking the time to leave such a lovely review! We are delighted to hear that you had such a positive experience when calling in and received helpful assistance. It is wonderful to know that you are excited to start using your membership, and we hope you have an amazing time making special memories with us.
I visited with my daughter 2 grandsons…
I visited with my daughter 2 grandsons and my mum.
My grandson is autistic and the staff were absolutely amazing.
The lady at the front who too our photo for us and gave my grandsons extra attention and the lady in the cafe was so patient with us.
Would highly recommend and looking forward to visiting again.
10 October 2026
Unprompted review
Reply from English Heritage
Hi Sarah, Thank you so much for your wonderful review. We are thrilled to hear that your family had such a positive experience and that our team took such great care of your grandson. Providing a welcoming, patient, and attentive environment for all of our guests is very important to us. We truly appreciate your high recommendation and look forward to welcoming you all back again soon.
Human response to a human error
I bought my son a gift membership in the summer that never arrived. Forgot all about it due to a family emergency and only realised the issue when the magazine arrived for my membership the other day. One phonecall and a very helpful customer service representative later and the issue was sorted. Still waiting for Royal Mail to deliver the membership pack but at least we have a confirmation email and the info we need to book tickets while we wait. Date of membership was also altered to reflect the delay so all resolved to our satisfaction and done with a lot of kindness and patience from customer services. Many thanks.
2 October 2026
Unprompted review
Reply from English Heritage
Hi Andee, thanks for your review! We appreciate you taking the time to share your experience with us. We are pleased to know that our team was able to assist you with your son's gift account when you contacted us. We are glad that we could provide you with the necessary details so you can start reserving your entry right away while waiting for the physical items to arrive in the post. Providing patient, and kind support to our members is very important to us, and we are glad that our team member was able to bring this matter to a satisfactory conclusion for you. Thank you for your feedback, and we hope you and your son enjoy your upcoming visits.
I rang customer services to sort out my…
I rang customer services to sort out my membership as I wanted to book for the battle of Hastings event. Michelle was fantastic! Sorted out the membership issue, have us a discount and managed to book me, my husband and little boy the lady three tickets for the event. We are all so excited to still be able to go.
10 October 2026
Unprompted review
Reply from English Heritage
Hi Naomi, Thank you so much for your wonderful review! We are delighted to hear that our customer service team was able to resolve your membership issue and get your family set up with tickets for the upcoming event. It is fantastic to know how excited you all are to attend, and we hope you and your family have a truly memorable experience.
Friendly and knowledgable…
Friendly and knowledgable volunteers/staff who made history come to life, and a great experience all round.
6 October 2026
Unprompted review
Reply from English Heritage
Hi Carol, Thanks for your review! We are so thrilled to hear that our team was able to bring the past to life for you and ensure you had such a wonderful visit. We truly appreciate you taking the time to share your great experience with us!
The operator was a great help and…
The operator was a great help and sorted out the login problem I was having.
10 October 2026
Unprompted review
Reply from English Heritage
Hi Stephen, Thanks for your great review! We are so pleased to hear that our operator was able to assist you and get your access issue sorted out quickly. We truly appreciate your feedback!
Travelled down to Hastings for the…
Travelled down to Hastings for the battle abbey event today, a 3 hour drive.
Upon arrival we learnt that the main tickets have sold out and were forced to sign up as a member to enter the event at a high price.
Yes in hindsight ticket purchase would have been the correct option to take beforehand, however we have been many times before and this has never been an issue, we always purchase tickets at the entry gate.
It’s always a risk you take when going to an event with tickets I understand, and this is not the main reason I’m writing the review. It’s about the principle.
There was 0 signs or indication that tickets were sold out online or at the event itself which was not helpful either.
Effectively realising that it’s also not a capacity issue due to them letting people who sign up for the membership there and then. So meaning that it’s forcing you to sign up and enter. In my opinion this was a deceptive sales tactic to gain more money from the public and I probably will not return to any future events.
10 October 2026
Unprompted review
Reply from English Heritage
Hi Thomas, thank you for leaving a review. We’re really sorry you made the three hour journey only to find you couldn’t attend the event as planned. Pre booking is always advised for our events, and we added messaging to our website once tickets had sold out. We’re sorry this wasn’t clearer and understand how disappointing this must have been. We hope we’ll have the chance to welcome you back to Battle Abbey in the future.
Helpful staff
Encountered an issue making a booking and the agent- Valian I believe, was incredibly helpful in overcoming this
9 October 2026
Unprompted review
Reply from English Heritage
Hi SJH, thanks for your review! We are glad you enjoyed your experience. Thank you for your feedback. We are happy our team could assist you with your reservation.
Excellent kind and helpful
Excellent kind and helpful customer support.
9 October 2026
Unprompted review
Reply from English Heritage
Hi Jessica, Thanks for taking the time to share your feedback. We are so happy to hear that our team was able to provide you with such thoughtful and attentive assistance during your experience.
Good service from Helen today on lIve…
Good service from Helen today on lIve chat. Thank you Helen
9 October 2026
Unprompted review
Reply from English Heritage
Hi Loria, Thank you for taking the time to leave such a wonderful review. We are delighted to hear that you experienced great support during your online chat session today.
Very well versed staff
Very well versed staff. Had a great look round the house and the lovely gardens.
1 October 2026
Unprompted review
Reply from English Heritage
Hi Terry, Thank you for your fantastic review! We are delighted to hear that you enjoyed exploring the property and its beautiful grounds, and that our knowledgeable team made your visit so memorable. We truly appreciate your feedback!
Quick response and resolved my issue…
Quick response and resolved my issue quickly
9 October 2026
Unprompted review
Reply from English Heritage
Hi Catherine, Thank you for the wonderful review! We are so pleased to hear that our team provided a prompt response and successfully addressed your concern in a timely manner.
Agent Andy was wonderful
Agent Andy was wonderful, provide all clarifications and was very polited.
9 October 2026
Unprompted review
Reply from English Heritage
Hi Adriano, Thank you for the wonderful 5-star review! We are so pleased to hear that Andy provided clear information and treated you with great courtesy. Your kind feedback is truly appreciated!
Excellent and quick services
8 October 2026
Unprompted review
Reply from English Heritage
Hi Ewan, Thank you so much for the wonderful review! We are delighted to hear that you experienced such prompt and high-quality assistance from our team.
Andy was really friendly and helpful
Andy was really friendly and helpful, thanks
8 October 2026
Unprompted review
Reply from English Heritage
Hi Mo, Thank you so much for your review! We are delighted to hear that you had such a pleasant experience and received support that was both welcoming and attentive. Your kind words mean a lot to our team and are greatly appreciated.
Spoke with Andy
Spoke with Andy, complex information, super quick resolved. Top quality service 👍 10/10
8 October 2026
Unprompted review
Reply from English Heritage
Hi Natalia, Thank you for taking the time to leave such a wonderful review! We are so pleased to hear that your query was explained clearly and resolved so quickly. We truly appreciate your feedback!
Great customer service
Very helpful customer service agent who resolved my query quickly - Thank you
8 October 2026
Unprompted review
Reply from English Heritage
Hi Karen, Thanks for your kind review! We are so pleased to hear that our team member was able to sort out your request so efficiently. We truly appreciate your feedback!
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