For some reason on my moving day my gas was cancelled. I have no idea why it was cancelled and I definitely didn’t cancel it, this was extremely frustrating and I’m not sure how they could allow for t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After doing a compare the market Engie came up the best company with the best deals so I switched; anything to save money on our bills, also what drew me to change was the bonus credits, this made it... See more
Company replied
After receiving information that my meter could not be read, I contacted your office and spoke with an agent who was unfortunately not very helpful. I then had to contact City Power, and afterward c... See more
Company replied
Much easier than previously when I was trewated as a novice. At least this time they recognised I was just changing the tariff I was on, not a new customer.
Company replied
Company details
Written by the company
ENGIE is an energy retailer and one of the world's largest independent power producers, operating in 31 countries and a pioneer of the renewable energy transition. Our global ambition is to champion carbon-neutral energies and achieve an affordable, reliable net-zero energy system by 2045.
Contact info
Australia
- engie.com.au
3.6
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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such an easy online experience
7 April 2026
Reply from ENGIE
Hi Valerie, thank you for sharing your feedback, I'm delighted to hear that you found the online experience easy. If you ever have any concerns or need further assistance in the future, you can reach us through our support link https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8:00 AM–7:00 PM (AEST). We’ll be glad to help. Cheers, AJ
It’s too early to say anything about my…
It’s too early to say anything about my experience but thank you for the support and contact.
Jo
7 April 2026
Reply from ENGIE
Hi Jo, thank you for sharing your feedback. I appreciate your openness and understand it may be too early to fully assess your experience. If you do have any concerns in the future, we’d be glad to assist. You can reach us through our support link https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8:00 AM–7:00 PM (AEST), so we can look into the matter further and help resolve it . Cheers, AJ
DON'T USE THIS COMPANY!
This company refused to apply my concession to any of my bills. I had to stop paying, change my bank card and change power companies, then 4 months went by then they started harrassing me for money, yet still refused to add my concession to any of my bills. Now I'M FORCED TO PAY THE BS DEBT THEY CREATED OTHERWISE MY CREDIT RATING GETS FCKED!!!
19 March 2026
Unprompted review
Reply from ENGIE
Hi Bianca, I’m sorry to hear about your experience and the frustration this has caused. I’d like to assist you further with this matter. I’ve already sent you an email to address your concern directly and will wait for your response there so we can work through the details together. In the meantime, you can also reach us through our support link https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8:00 AM–7:00 PM (AEST), and our team will be glad to help. Thanks, AJ
Professionalism
1 April 2026
Reply from ENGIE
Hi Collin, thank you for sharing your positive feedback.
If you need any further assistance in the future, you may send an inquiry through our online support link https://engie.com.au/feedback-trustpilot or call us at 13 88 08 (Mon–Fri, 8:00 AM–7:00 PM AEST). We’re always here to help. Cheers, AJ
Engie good service
Website/online side was a little slow, but over the phone customer service was great and easy.
1 April 2026
Reply from ENGIE
Hi Nhi, appreciate your feedback. I'm glad to hear you found our phone customer service great and easy. We appreciate your comment about the website being a little slow, and we’ll take this on board as we continue to improve our online experience. If you’d like to share more feedback or need assistance, please reach out to us through https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8 AM–7 PM (AEST). We’ll be happy to help. Regards, Aeriel.
Changing energy plans online is really simple.
The online process of changing our energy plan within
Engie was quick, simple and seamless.
We appreciate the offer to select a less expensive
plan and be offered a wellcome credit as well.
Very well done, thank you
29 March 2026
Reply from ENGIE
Hi Angela, thank you for sharing your feedback. I'm glad to hear the online process of changing your energy plan was quick and seamless, and that the welcome credit was helpful. If you’d like to provide more feedback or need further assistance, please reach out to us through https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8 AM–7 PM (AEST). We’ll be happy to assist. Cheers, Aeriel.
Failed to connect on requested date
Failed to connect on requested date. Only connected after I rang to enquire with no explanation given.
17 March 2026
Reply from ENGIE
Hi Westley, thank you for your feedback. I'm sorry to hear that the connection didn’t occur on the requested date and only happened after you followed up, without explanation. I understand how frustrating that must have been.
I’ve sent you an email so we can look into this further, and I hope you can respond at your convenience. You can also reach us via this link https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8:00 AM–7:00 PM (AEST) , and we’ll be glad to assist you. Thanks, AJ
Reply from ENGIE
Hi Betty, thank you for sharing your experience. I’m pleased to hear that everything went smoothly without any hassles. If you ever need further assistance or would like to provide feedback in the future, you can reach us through this link: https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST). We’ll be happy to assist. Cheers, AJ
Reply from ENGIE
Hi Arulmangai, thank you for sharing your feedback. I understand how frustrating it can be when searching for rates feels difficult and unclear. We’d like to assist you further and help clarify the options available.
Please reach out to us through this link https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST), and we’ll be glad to look into this matter with you. Cheers, AJ
DONT FEEL IN THEIR TRAP
DONT FEEL IN THEIR TRAP. EVEN YOU GOT Iselect or comparation companies compare for you.
Because they wont know rate until you get bill. So they dont add this in account. Yes I have 32 panels solar . Family of 4.
My recent bill is only 7 days is $ 80
Buty high season demand charge is$ 52
This is a joke.
They charge high season demand . Which very expensive. Other companies out in the market don't charge
They rate not expensive but they have high season demand charge . Make a huge difference.📌📌 It like hiden charge. 📌🧨
25 March 2026
Unprompted review
Reply from ENGIE
Hi there, thank you for sharing your experience. I understand how frustrating unexpected charges can feel. I’d like to assist you and look into this matter further.
Please reach out to us through this link https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST), and we’ll be glad to help review your account and clarify the charges. Thanks, AJ
Concession interface fails
Concession interface fails. Then trying to submit an inquiry keeps rejecting the comment for non-existent invalid characters.
Edit: Engie contacted me and quickly resolved the issue.
27 March 2026
Reply from ENGIE
Hi Shane, I’m sorry to hear about your experience and the frustration it caused. I would like to assist you further with your concern. I’ve sent you an email, and if you could kindly respond, we can continue working on a resolution together. If you’d prefer to discuss this matter directly, please contact us through https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST). Please ask for our Customer Advocacy Team, and we’ll do our best to ensure your concerns are addressed. Thanks, Aeriel.
quick and easy set up
Found the whole process so easy to quote, set up and have our electricity and gas connected to our first home.
25 March 2026
Reply from ENGIE
Hi Nicole, thank you for sharing your experience. I'm delighted to hear that the process of quoting, setting up, and connecting your electricity and gas to your first home was easy for you. Moving into a first home is a big milestone, and we’re glad we could make it smoother. Thank you for choosing ENGIE. If you ever need further assistance in the future, you can reach us through this link https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST). We’ll be more than happy to help. Cheers, AJ
Reply from ENGIE
Hi Daniel, thank you for your kind feedback. I'm glad to know you found the process quick and easy. If you ever need further assistance in the future or would like to share additional feedback, you can reach us through this link https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST). We’ll be happy to help. Cheers, AJ
Reply from ENGIE
Hi Suranga, thank you for your feedback. I'm happy to hear you found the sign‑up process easy and our rates affordable. If you ever need support in the future, you’re welcome to reach out through this link https://engie.com.au/feedback-trustpilot or by calling 138808. Our team is available Monday to Friday, 8:00 AM to 7:00 PM (AEST), and we’ll be happy to assist you whenever needed. Thanks, Aeriel.
Reply from ENGIE
Hi, thank you for sharing your experience. I'm glad to hear that switching to ENGIE was easy and straightforward for you. If you ever need support in the future, you’re welcome to reach out through this link https://engie.com.au/feedback-trustpilot or by calling 138808. Our team is available Monday to Friday, 8:00 AM to 7:00 PM (AEST), and we’ll be glad to assist you whenever needed. Regards, Aeriel.
Great prices and easy payments
23 March 2026
Reply from ENGIE
Hi Jo, thank you for sharing your feedback, I'm delighted to hear you’re enjoying our great prices and easy payment options. If you ever need support in the future, you’re welcome to reach out through this link https://engie.com.au/feedback-trustpilot or by calling 138808. Our team is available Monday to Friday, 8:00 AM to 7:00 PM (AEST), and we’ll be glad to assist you whenever needed. Cheers, Aeriel.
Very straight to the point information…
Very straight to the point information no beating around the bush. And very good good welcome bonuses.
24 March 2026
Reply from ENGIE
Hi Sutima, thank you for your feedback. I'm happy to hear you found the information clear and straightforward, and that you appreciated the welcome bonuses. Thank you for sharing your experience with us. If you ever need support in the future, you’re welcome to reach out through https://engie.com.au/feedback-trustpilot or by calling 13 88 08. Our team is available Monday to Friday, 8:00 AM–7:00 PM (AEST), and we’ll be happy to assist you whenever needed. Cheers, Aeriel.
Reply from ENGIE
Hi Brian, I'm glad to hear that signing up and getting your electricity sorted was quick and easy. Thanks for sharing your experience with us!
If you ever need support in the future, you’re welcome to reach out through https://engie.com.au/feedback-trustpilot or by calling 13 88 08. Our team is available Monday to Friday, 8:00 AM–7:00 PM (AEST), and we’ll be happy to assist you whenever needed. Thanks, Aeriel.
Transfer over to Engie was easy
Transfer over to Engie was easy, they took care of everything.
21 March 2026
Reply from ENGIE
Hi Greg, thank you for sharing your experience with us. I'm glad to hear that your transfer to ENGIE was smooth and hassle‑free. If you ever need support in the future, you’re welcome to reach out through https://engie.com.au/feedback-trustpilot or by calling 13 88 08. Our team is available Monday to Friday, 8:00 AM to 7:00 PM (AEST), and we’ll be glad to assist you whenever needed. Cheers, Aeriel.
Reply from ENGIE
Hi Michael, thank you for sharing your feedback. I’m glad to hear the process was quick and easy for you.
If you ever need further assistance in the future, please don't hesitate to reach us via this link https://engie.com.au/feedback-trustpilot or call us at 13 88 08, Monday to Friday, 8am–7pm (AEST). We’ll be glad to help. Cheers, AJ
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