Energy Prices Direct Limited Reviews 441

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their efficiency, helpfulness, and extensive knowledge, making the process of securing energy deals easy and stress-free. Many people highlight the exceptional customer service, noting that agents are polite, professional, and dedicated to finding the best prices and solutions for their needs. Consumers frequently mention the excellent value for money and the significant savings achieved through the company's services. However, some customers also noted issues with persistent calls from different agents after securing a deal.

What people talk about most

Staff

Customers consistently express satisfaction with staff, highlighting their professionalism, knowledge, and... See more

Price

Consumers find price to be positive, consistently reporting that the service helps them secure competitive... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of staff.... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently praise the helpfulness and... See more

Value for money

Reviewers mention positive feedback about value for money. Customers consistently report significant savings,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This review is for Rose Williams, who has been extremely efficient, kind, and helpful from the start. We are very impressed with her knowledge in this field and the way she has handled explaining... See more

Rated 5 out of 5 stars

Just wanted to say a big thank you to Shamayla at Energy Prices Direct for being so helpful and efficient in sorting out a great electricity deal for me. She made the whole process super easy an... See more

Rated 5 out of 5 stars

I was contacted by Kevin Armstrong who worked hard to get our small charity a better deal. We stayed with our current provider but Kevin managed to apply a charity discount which will save us over £26... See more

Rated 5 out of 5 stars

Anthony Atkinson at EPD Ltd has worked tirelessly to source the best Energy Supplier deals for our small charity. I feel this has been due to his drive and determination to do the best for us. He has... See more


Company details

  1. Utilities

Written by the company

In the late 1990′s the energy market regulators and the UK government decided to stop the monopoly that British Gas and the regional electricity companies had in the UK. They “deregulated” the energy markets meaning other companies could supply gas and...


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

441 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

STEVE SMITH & SAM PATEL

Knowledgeable and informative, has helped our community centre avoid crippling energy rate increases, and means I can hang up confidently on other companies' cold callers knowing that our energy needs are being carefully monitored for the best deals

29 April 2024
Unprompted review
Rated 5 out of 5 stars

EPD and Sam Patel - The perfect team…

Have dealt with Sam Patel over a number of years and he is always one step ahead of the price increases and makes sure you get the best deal out there. Just recently he mentioned he could find a good deal for water rates as well as energy. Have just changed our water contract over and the increase we were facing from our then current supplier has been eliminated. Sam is a friend and a reliable helpful contact who will save you money wherever he can. You can trust him. He always rings when he says he will even though he is in India.

4 April 2024
Unprompted review
Rated 5 out of 5 stars

Great service from Ranish

Just recently started our EDF contract. Ranish, on their team was incredibly helpful with our quote. He was very polite, kind and went the extra mile to help us. Great service!

8 March 2024
Unprompted review
Rated 5 out of 5 stars

I found Kevin very helpful

I found Kevin very helpful in getting a range of quotes for our business account. He called back at the time agreed and was always polite and courteous. The quotes were acceptible and so far the switch has gone ahead seemlessly.

26 March 2024
Unprompted review
Rated 1 out of 5 stars

Don’t do business with them

Don’t do business with them. I spoke to Dimpal few weeks ago about my prices that too high. She told me I agreed about prices and told me she can provide call details. But now i asking for call details she said she can’t provide. They’re just lying. And every time same person changing names and saying that person not available. But I will sit and tolerate will go further action.

5 April 2024
Unprompted review
Rated 5 out of 5 stars

I have dealt with Sam Patel…

I have dealt with Sam Patel representing Energy Price Direct Ltd in obtaining the best deals for our gas and electricity accounts.
I’ve been totally satisfied with Sam’s professionalism and commitment and follow up in getting the best deals for us as an organisation.
I’ve got no complaints with the service that I’ve received from him and look forward to dealing with him in the future

5 April 2024
Unprompted review
Rated 5 out of 5 stars

Sam Patel - energy prices direct

I've dealt with Sam Patel for many years and he has negotiated and set up a lot of contracts for the charity I work with. All of them have saved us money and he has explained the pricing clearly. He has also ensured that we have paid the correct vat and completed all the necessary paperwork on our behalf.
He always responds immediately to questions and passes on information within the timescale we've agreed.
He sets out clearly the various costs over the contract period and is open about the commission he receives.

1 March 2024
Unprompted review
Rated 5 out of 5 stars

Sunny was very pleasant and helpful

Sunny was very pleasant and helpful. He came up with a competitive quote for our church electricity supply which we have accepted. He explained everything clearly and the process for setting up the new contract was straightforward and undertaken online.

8 March 2024
Unprompted review
Rated 5 out of 5 stars

Grateful

Good prices but more importantly plenty of post-sales customer support from Karen, our agent.

27 February 2024
Unprompted review
Rated 5 out of 5 stars

Helped me find the best price

I was contacted by Kevin when I was due to renew my energy contracts. He helped me find the best prices and in the end I went with him for electricity and gas. I would definitely recommend him.

22 February 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely professional

Absolutely professional. I am happy with the ways and manner with which the product was presented and the forecast estimate increase in energy rate in the real world and giving enough information to make an informed decision regarding extension of energy consumption and renewal of contract.

22 February 2024
Unprompted review
Rated 4 out of 5 stars

The agent was very helpful

Anshul was very helpful. On occasions emails were not answered in a timely manner and arranged telephone call times not kept or made at different times which were inconvenient for me. Appreciate the service as someone else does the research.

1 November 2023
Unprompted review

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