Energy Prices Direct Limited Reviews 

495
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the knowledgeable and helpful staff who make energy contract renewals stress-free and straightforward. People appreciate the professional, friendly guidance provided by the team, ensuring everyone feels well-supported when exploring options. Consumers highlight the excellent service and significant financial savings achieved on utility bills. Reviewers note that agents consistently find the most competitive tariffs for gas and electricity, delivering exceptional value for money. Clients value the proactive communication and thorough bill auditing that help manage costs efficiently. Many state they would gladly recommend these reliable services to other organizations seeking trusted assistance.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, extensive knowledge, and... See more

Service

Customers had positive experiences with service, highlighting professional and dedicated support from... See more

Price

Clients share positive opinions on price, consistently noting that representatives are helpful in securing... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting efficient communication and caring... See more

Value for money

People report positive experiences with value for money, noting that the service consistently saves them... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just wanted to say a big thank you to Shamayla at Energy Prices Direct for being so helpful and efficient in sorting out a great electricity deal for me. She made the whole process super easy an... See more

Rated 5 out of 5 stars

Lucas Chettri has been my colleagues contact for some time. Being a Parish Church we need to ensure that we spend our funds carefully and Lucas had continued to assist us with this task. This not alwa... See more

Rated 5 out of 5 stars

We are a Village Hall and so a registered charity. We have used Energy Prices Direct for a few years now and they have always found the best prices for Gas & Electricity even if that means changing su... See more

Rated 5 out of 5 stars

When I needed help Sam Patel calmly and confidently dealt with my request. Gave caring and helpful responses . Sam is a very reliable and informative person. He shows this care and responsibility... See more


Company details

  1. Utilities

Written by the company

In the late 1990′s the energy market regulators and the UK government decided to stop the monopoly that British Gas and the regional electricity companies had in the UK. They “deregulated” the energy markets meaning other companies could supply gas and...


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

495 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.7

All reviews

(495)

82 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you Prachi

Thank you Prachi
Customer service was fab . They help me out with big trouble in bills . I am so stressed with another company she show me good path to life get better……

16 May 2024
Unprompted review
Rated 1 out of 5 stars

unwanted cold calls

if this company is so good why do they have to cold call people to try and get buisiness I always treat unsolictated calls as scam call this company is no exception

7 June 2024
Unprompted review
Rated 5 out of 5 stars

Shemayela was an amazing person to work with.

A bit late.. but this company has really made a difference with my bills.. it’s been dramatically decreased and the new rates are phenomenal.. I’d like to thank shemayela.. she’s been amazing. Literally found a much better tariff rates for my electricity bill.. it was actually much lower than I had expected and didn’t even realise that I’d been paying so much. So thank you very much ❤️💯

18 April 2024
Unprompted review
Rated 5 out of 5 stars

Sam Patel

Since I started at the charity I have heard good things about Sam Patel and all the savings he has found for us.

He seems to have great knowledge in regard to money saving and is very professional at all times.
He share a lot of information with our Ops Manager who is always grateful in regard to energy use annually which allows us to find the best deals every time.

Great guy, always polite, helpful, and informative.

9 February 2024
Unprompted review
Rated 5 out of 5 stars

Energy knowledge is excellent

Energy knowledge is excellent
Efforts to save us money is always above and beyond
Sharing reports of energy use every year is always helpful.

Sam is always polite and helpful with a lovely manners
Always explains benefits of tariffs well.

9 May 2024
Unprompted review
Rated 5 out of 5 stars

I would highly recommend Energy Prices Direct and especially Sam Patel, who spent a lot of time and effort funding the best deal for my business.

I would highly recommend Energy Prices Direct and especially Sam Patel for finding the best deal for my business. He was extremely helpful and very polite. He was determined to find the right dell and gave a huge effort to do this. I am very happy to recommend the company and especially Sam.

21 March 2024
Unprompted review
Rated 5 out of 5 stars

This company has helped to lower our…

This company has helped to lower our energy costs for a few years now. Have just renewed contracts through them. Kevin was very helpful and informative and the process was quick and simple

29 April 2024
Unprompted review
Rated 5 out of 5 stars

STEVE SMITH & SAM PATEL

Knowledgeable and informative, has helped our community centre avoid crippling energy rate increases, and means I can hang up confidently on other companies' cold callers knowing that our energy needs are being carefully monitored for the best deals

29 April 2024
Unprompted review
Rated 5 out of 5 stars

Great service from Ranish

Just recently started our EDF contract. Ranish, on their team was incredibly helpful with our quote. He was very polite, kind and went the extra mile to help us. Great service!

8 March 2024
Unprompted review
Rated 5 out of 5 stars

I found Kevin very helpful

I found Kevin very helpful in getting a range of quotes for our business account. He called back at the time agreed and was always polite and courteous. The quotes were acceptible and so far the switch has gone ahead seemlessly.

26 March 2024
Unprompted review
Rated 1 out of 5 stars

Don’t do business with them

Don’t do business with them. I spoke to Dimpal few weeks ago about my prices that too high. She told me I agreed about prices and told me she can provide call details. But now i asking for call details she said she can’t provide. They’re just lying. And every time same person changing names and saying that person not available. But I will sit and tolerate will go further action.

5 April 2024
Unprompted review
Rated 5 out of 5 stars

I have dealt with Sam Patel…

I have dealt with Sam Patel representing Energy Price Direct Ltd in obtaining the best deals for our gas and electricity accounts.
I’ve been totally satisfied with Sam’s professionalism and commitment and follow up in getting the best deals for us as an organisation.
I’ve got no complaints with the service that I’ve received from him and look forward to dealing with him in the future

5 April 2024
Unprompted review
Rated 5 out of 5 stars

Sam Patel - energy prices direct

I've dealt with Sam Patel for many years and he has negotiated and set up a lot of contracts for the charity I work with. All of them have saved us money and he has explained the pricing clearly. He has also ensured that we have paid the correct vat and completed all the necessary paperwork on our behalf.
He always responds immediately to questions and passes on information within the timescale we've agreed.
He sets out clearly the various costs over the contract period and is open about the commission he receives.

1 March 2024
Unprompted review
Rated 5 out of 5 stars

Sunny was very pleasant and helpful

Sunny was very pleasant and helpful. He came up with a competitive quote for our church electricity supply which we have accepted. He explained everything clearly and the process for setting up the new contract was straightforward and undertaken online.

8 March 2024
Unprompted review
Rated 5 out of 5 stars

Grateful

Good prices but more importantly plenty of post-sales customer support from Karen, our agent.

27 February 2024
Unprompted review

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