Speaking to a real human being. Florence was very helpful, kind, and patient with helping me understand how Energy Ogre works. Initially I was just going to cancel my subscription to Energy Ogre becau... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Energy Ogre is a Texas electricity concierge that takes the work out of finding and managing the right electricity plan for your home or business. We shop the competitive electricity market, compare plans and providers, handle enrollment and switching, and monitor Texas electricity rates so you don’t have to. Unlike Power to Choose, the state’s online electricity marketplace, Energy Ogre doesn’t just give you a list of plans to compare yourself. We analyze available electricity plans based on your unique usage, cut through confusing terms and gimmicky rate structures, and manage the process on your behalf. Whether you live in Houston, Dallas, Fort Worth, or another deregulated Texas electricity market, we do the shopping and ongoing management for you. Energy Ogre works for its members—not the electricity provider. You pay us a flat membership fee to optimize your electricity plan based on your home’s unique usage and costs. We aren’t paid by retail electricity providers for residential enrollments, so provider commissions or incentives don’t influence our recommendations. Our focus is simple: finding the plan that delivers the best overall value and savings for you. Founded in Texas in 2013, Energy Ogre was built to give electricity customers an advocate in a complicated market. Our members save an average of $954 per year on electricity. If you’re tired of comparing Texas electricity rates, sorting through electricity providers, or worrying about what happens when your fixed-rate electricity plan expires, let Energy Ogre manage your electricity for you.
Contact info
24 Greenway Plaza, Suite 1100, 77046, Houston, United States
- (832) 975-1000
- membercare@energyogre.com
- energyogre.com
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best Service To Date
I called to cancel my plan. Wade built the value with what Energy Ogre has done for me over the years that i did not realize. Not only did I NOT cancel my plan I went over it with him to understand what value I was getting.
The excellent customer service I was…
The excellent customer service I was provided!
Great savings and great customer…
Great savings and great customer service from Florence. Energy ogre takes the guess work out of finding the right energy plan.
Frustrating glitch handled with grace and ease.
The issue was frustrating. I was getting your emails but on your end it was showing them as bouncing back. Everything was right, you had my correct email and my other profile information was also correct. I got a little frustrated by it all but she stayed calm and we made it through it. Got everything all set. She even helped me get myself setup on the provider’s by talking me through it. Lechequa is a keeper. You guys do her right! She will keep your customers satisfied like she did today with me.
Let’s hope your IT guys are as good at their jobs as Lechequa is at hers and they can figure out why the erroneous bounce backs were happening.
Thank you.
Above and Beyond
Florence extended service and kindness I rarely if ever have experienced from a company before. Having been utilizing Energy Ogre for over 7 years I greatly appreciate their understanding and willingness to work with customers.
Patience to my responses as I took a…
Patience to my responses as I took a bit longer than expected to type back. Very thoughtful as I was stressed but didn’t think anyone cared for my worries. David still looked at my profile and saw my worries without me mentioning anything and that alone touched my heart. Definitely recommending energyogre to friends.
Lakindra was great!
Great customer service!
Wade was great and assisted me with my issue. Call answered quickly and issue handled. Thanks!
Very helpful and polite
Very helpful and polite! Completed what I needed.
Wade did a great job helping me feel…
Wade did a great job helping me feel comfortable keeping my membership during the contract extension I recently received through Energy Ogre.
Wade is fantastic and very helpful!!
Wade is fantastic and very helpful in solving my energy problem.
Lakindra was professional friendly and…
Lakindra was professional friendly and stayed on the line while connecting with Abundance and stayed on the line until the issue was resolved. She also advocated for me!! WHO DOES THAT ANYMORE! Above expectations met!!
Lakindra was very kind hearted and…
Lakindra was very kind hearted and helpful during our call and she helped solve the questions that I had worried of! Need more like her❤️
Florence was patience and got things…
Florence was patience and got things done timely and had a friendly and professional disposition.
Lakindra was fantastic to work with
Lakindra was fantastic to work with! Energy Ogre overall is so fantastic and I’d loved working with them!
Joseph P. was very helpful
Joseph P was able to help me with my questions today. Most help I’ve gotten since trying to get the answers to this situation. Amazing customer service :)
I had an excellent customer service…
I had an excellent customer service experience with Maurice. He was very professional, courteous, helpful, and attentive throughout the entire process. Took the time to answer questions, explained everything clearly, and made sure my concerns were fully addressed. I truly appreciated the prompt communication, positive attitude, and willingness to assist.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








