Energy-Scanner Reviews 10

TrustScore 4 out of 5

4.1

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Company details

  1. Utilities

Information provided by various external sources

Energy Scanner is the next generation in energy switching for small business. Business energy has traditionally been too complicated – with prices based on an individual business’s meter, location, industry and credit score – making it impossible to compare and choose without human intervention. We’ve removed the complexity and are the only website that enables SMEs to not only scan the market for bespoke and genuine deals but also switch suppliers online, all in less than 3 minutes!


Contact info

4.1

Great

TrustScore 4 out of 5

10 reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

Excellent

Excellent, was very simple to switch my business energy and saved a lot of money.

17 June 2017
Unprompted review
Rated 3 out of 5 stars

Software issues

There seemed to be some issues with the software which I originally filled in, dated and electronically signed. Rectified fairly swiftly but I had to spend time sorting this out. Transfer seems to have gone through ok, but it is early days.

16 March 2017
Unprompted review
Energy-Scanner logo

Reply from Energy-Scanner

Hi Marc

I understand there were some glitches in npower's portal while on-boarding you as their new customer.

At Energy Scanner, we maintain our website to high standard, but each supplier has their own back-end processes and systems on which we have little control. Meanwhile, I hope you had a seamless experience one eneregy-scanner.com platform. Thanks for leaving the feedback and we will pass it to npower so they can improve their systems.

Rated 3 out of 5 stars

Easy to use, but not convinced

Still waiting for any documents nearly 2 weeks after switch?

27 February 2017
Unprompted review
Energy-Scanner logo

Reply from Energy-Scanner

Hi Jonathan

Thanks for your review. We’ve been trying to touch base with you. We understand you received and signed your documents originally on the 17th Feb. However, as a nice bonus your new energy supplier then reduced the price further – that doesn’t happen every day! So we arranged for the new supplier to send you new documents last week, at a lower price. The energy supplier has confirmed it received your signed documents back on Friday 24th. So you’re all signed up to that new supplier (name beginning with U) – there’s no more paperwork!

Rated 5 out of 5 stars

Excellent Customer service

A problem with switching was sorted out quickly and to my total satisfaction. Thanks Energy scanner

27 January 2017
Unprompted review
Energy-Scanner logo

Reply from Energy-Scanner

Thanks for your honest feedback Trevor, and we were very sorry to learn Scottish Power hadn’t on-boarded you after signing your contract. We have taken on your feedback, and we’ve investigated all switches with Scottish Power to ensure there is no repeat. We have also escalated your feedback to the management team with Scottish Power. As discussed with you, immediately on learning of your issue, we contacted Scottish Power and did manage to negotiate new rates with the company on your behalf, but we respect you didn’t want to switch. We do hope our payment of £300 as a gesture of goodwill has ensured you haven’t lost money. Again, we apologise and hope you’ll try our service again.

Rated 5 out of 5 stars

Simple

Simple to use website which gave me a comparison of products after filling out a quick form. Was easy to sign up and saved me £100+ on my energy bill.

20 September 2016
Unprompted review
Rated 5 out of 5 stars

So easy to compare

I was surprised at how easy it was to use this system and to get comparative quotes within a few seconds. Would certainly recommend them to anyone looking to do an energy price comparison.

5 September 2016
Unprompted review
Rated 5 out of 5 stars

Easy, efficient, great deal.

This was a very painless process - we moved into a new premises and searched for the best deal available. Within about 20 minutes I had agreed the new contract, prices etc. There was one query and a rep from the company resolved it immediately. Will definitely use Energy Scanner for my other clients.

29 June 2016
Unprompted review

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