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3.9
282 reviews
Replied to 14% of negative reviews
Typically replies within 1 month
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Professional and easy to contact, great service! From the consultation, to inspection and installation of solar panels, everything went smoothly, although the process took quite a while from the time of consultation to installation of solar panels
Reply from EnergieWonen
Dear Maria,
Thank you for leaving us a review. We're glad to read that you had a pleasant experience with us!
Kind regards, Niels from Customer Service
Reply from EnergieWonen
Dear Nadeem,
Thank you so much for leaving us a review. We're really happy that you are satisfied with our services!
Kind Regards, Niels from Customer Service
My solar panels have been having issues with the "micro omvormer" being down for 8 days now. I have contacted EnergieWonen multiple times by phone and email and still no one has come to fix it, they just suggest "switch it off and on again, or wait a day to see if it starts to work again".
Reply from EnergieWonen
Dear mister Foord,
We are sorry to hear that you're unhappy with the support we provided. Unfortunately some cases, like yours, are a bit more challenging. We tried our absolute best to support you as good as possible. The issue is fixed and on top of that you've been compensated.
Kind regards, Niels from Customer Service.
Great explanation on the system. Step by step advise and good support every step on the way. Whenever I had a question they are available.
Reply from EnergieWonen
Dear Ronald,
Thank you so much for leaving us a review, we are happy to hear you've had a positive experience with us!
Kind regards, Niels from Customer Service.
Thank you very much for everything. We talked and decided in a very short time and they did it very well in just 3-4 weeks. I recommend it to everyone.
Reply from EnergieWonen
Dear Gülsen,
We're happy to hear that everything from start to finish has been great, thank you for leaving us a review!
Kind regards, Niels from Customer Service.
Great experience,
From start to finish they have been great,I'm very satisfied.
All have been very helpful.
Erik
Reply from EnergieWonen
Dear Erik,
We're happy to hear that everything from start to finish has been great, thank you for leaving us a review!
Kind regards, Niels from Customer Service.
They were good in everything always answering the questions that we had.And they did the best .
And every thing on time
Reply from EnergieWonen
Dear Lady Lady,
Thank you for leaving us a positive review!
Kind regards, Niels from Customer Service.
Reply from EnergieWonen
Dear Arno,
Thank you for leaving us a review!
Kind regards, Niels from Customer Service.
Reply from EnergieWonen
Dear Ed,
Thank you for your positive feedback, we appreciate it!
Kind regards, Niels from Customer Service.
Project: 6 solar panels + new distribution box (groepenkast)
First and foremost, I'm satisfied with the end result, which is corresponding with the initial offer from Energy Wonen.
I am however less satisfied in the whole planning and communication towards the actual realisation of the work.
After signing the offer and paying the 30% deposit, I didn't hear anything for a very long time and had to contact Energie Wonen (a few times) myself, to get things started.
The whole procedure: separate planning and separate contractors (onderaannemers) for "technische schouw", distribution box installation and solar panel installation, was never communicated up front. While I thought I was doing business with Energie Wonen, all of a sudden I had to communicate with several other companies.
The "technische schouw" was bit of a laugh. A four man strong army (not the most presentable appearances too) came in our house and where one of them was actually checking out the situation, the other ones just took up space while playing with their phones)
Also, the initial estimated 6-8 weeks of time for realisation, became 13 weeks. Admittedly, this was around the "bouwvak", but the estimation could have taken this into account and been a bit more realistic.
Again, the end result is good. The way towards it, not so much.
Reply from EnergieWonen
Dear Matthijs,
We will internally discuss the issues you've described, thank you for letting us know.
We are happy to hear that you are satisfied with the end result and are wishing you many sunny days in advance!
Kind regards, Niels from Customer Service
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