Energie Solutions Reviews 24

What a fantastic firm, so polite & very helpful.
We've had solar water heating panels fitted for some 20 years & it's only since Energie Solutions serviced the unit we realised that our system was never working efficiently. So glad we found them! Will always call them in if needed.

My brother recommended Energie Solutions to me as we both have the same NIBE F370 heat pump. Got a different engineer to my brother but sounds like they both carried out the same checks and went over the unit with a fine tooth comb and replaced the filters all within the price quoted. My family's search for a company to look after my heat pump is finally over

I originally had my ASHP serviced in 2025 and immediately took advantage of Energie Solutions service plan packages. Had a call out earlier this year which they attended very promptly and sent an engineer that was very knowledgeable and quickly resolved the problem. I was contacted personally by their office staff to remind me the annual service was due which I had totally forgotten about. Again the engineer attended on the day arranged and did a thorough check of my entire system and was happy to answer all of my silly questions😜 Really happy with the excellent level of service received on every interaction with Energie Solutions and now have total peace of mind of where to turn to for anything to do with my air source heat pump

I dont usually leave reviews but felt I needed to with this company. I booked with them after they emailed to say they were in the area and we needed a service doing. Wish I hadn't wasted my money. They came and diagnosed a few minor repairs then hit us with a ridiculously high quote for the works. I spoke with a friend who is training for their G3 certificate and got a 3rd opinion with another company. Both said the quoted repairs did not make sense and after checking for themselves said that the majority of the works quoted did not need doing and the ones that did were cheap, quick jobs not the £1000 I was quoted! We ended up getting the repairs done for 85% less than this company quoted and on top of that I was told that the service should have include cleaning of filters etc but when the new company I used came out they said it didnt appear that anything had been cleaned as there was still green algae etc in the unit. Definitely would not recommend these rip-offs.

We had our heat pump serviced by Energie Solutions, and the entire experience was excellent. The office staff—especially Jackie—was extremely helpful, answering all our questions and sorting out quotes, even resolving issues with payment links. The engineer Jordan arrived promptly, did a thorough and efficient job, even found ways of saving us money on energy and provided a detailed report. Overall, a fantastic service—we’d be happy to use them again!

Really pleased with the service. Jake was punctual, pleasant, knowledgeable, friendly and got the job done quickly and efficiently. I would definitely recommend.

I have found Energie Solutions to be most helpful, offering a prompt and thorough service with excellent support from their Head Office. No hesitation in recommending their services to anyone with an Air Source Heat Pump and they also offer a good range of service/maintenance plans which are really helpful.

Booked a service. Told on the morning of the service that the engineer called in sick so rearranged for the afternoon. Waited in and no one turned up or contacted me. Very poor service and communication.

Update on this review. Unfortunately, I have no missed call or voicemail recorded on the date of the appointment. Interesting, also that it has taken the business 3 months to respond to the review.

I received a letter several months ago offering a service on my heatpump. I kept the letter for future use as I had my installer service the system. Now there is an issue with my pump and the original installer isn’t interested in helping. I phoned Energie and explained the problem. The helpful lady managed to send one of their engineers out the same afternoon. They diagnosed the problem as it was a faulty diverter. Now I’m back up and running and warm again. I shall be using you for my annual service from now on!

Carried out my heat pump service yesterday. I have a Daikin heat pump and for the last few years I've had Daikin themselves service the unit. I received a letter from energies solutions that they were carrying out a service at my neighbours. I'm really impressed. They were here for almost 2 hours and the service report documentation I received within a few moments of them leaving my property was so detailed. Far more detailed than what I was expecting and used to. Would certainly recommend.

Had the amazing Jordan round that not only serviced my Mitsubishi heatpump but also showed me how to use it. Turns out the developers installer hadn’t set it up properly at all which could have cost me thousands extra in running costs and unnecessary additional wear and tear. Thank you very much. Looking forward to being warm this winter.

I have been using Energie Solutions for 3 years now to service my heat source pump. I have a Daikin heatpump. The engineer has just left after being here for almost 2 hours. I would recommend this company to anyone with a heatpump. They are professional, knowledgeable and very efficient. All the way through from initially contacting them and then each year. They answer the phone, the paperwork is excellent. I’m joining a service plan with them now. Many thanks again! Rose and John

Just had my Samsung heatpump serviced. This company have provided a far better service than we have ever had. You certainly do get what you pay for ! Was here for 1.5 hours and then have provided a in depth report. I had a few questions which the engineer answered in depth. Other companies I have used in the past have been here no longer than 25 minutes. Will certainly be using again and most def recommend.

I wish I had looked at some of the negative reviews, before I agreed to let them service my solar set up. I was contacted unsolicited, with the offer of a discount as they were going to be in the area. My solar thermal systems were all working fine and not long ago serviced, so was shocked that the engineer diagnosed so many problems and decided, without asking, to decommission the system - pending a job card and remedial work quote. Was then quoted £2300 to fix. Managed to get a second opinion from a reputable company who physically showed me that my cold water tanks were fine, and that the fluid was fine (and just needed some air removed). At a quarter of the price, I was back up and running, albeit having lost a month of usage at the peak of summer. After complaining, Energie Solutions did investigate (and did communicate), but stood by their diagnosis and did not offer any type of refund. The icing on the cake was trying to encourage me not to leave a Google review! Clearly, this company has some good reviews, so if you're considering them, I'd just suggest you just get multiple quotes (including follow up rates) and opinions before proceeding.

Very professional and told us exactly what they done

Just had a complete PV Solar system fitted with a 9KW battery, having shopped around I found the price to be fair and felt confident and reassured bt the knowledge of those I spoke to.

I would be happy to recommend energie solutions to anyone in the future.

It is difficult to find companies with the skills and experience necessary to service and repair ASHPs frequently when looking for suitable companies the people I spoke with were not interested in the work so it was a breath of fresh air to find Nigel and the team at Energie Solutions who were knowledgeable and talked through all the options for my unit.

First rate service from Owen and Jack who came out to fit repair a fault and also to correct issues which had been present since the unit had been originally installed by the builder and their plumbers. So pleased with the service have taken out a service plan highly recommended

Nigel from Energie Solutions visited my property to diagnose a problem I paid for repair. However, he failed to accurately diagnose it. Additionally, he charged me for asking questions and was frequently on the phone during his work. I would not recommend his services and advise avoiding him at all costs.

We booked our annual heating system service and promptly received a confirmation email with quotation attached.
Dan the heating engineer turned up on time and a nicer more polite man I am yet to meet.
He set about his work and answered all my questions knowledgeably and professionally. He adjusted our 'complicated' time clocks to suit our situation.
He left but not before explaining all the tests and processes he had undertaken.
I shall recommend Energie Solutions to the other residents in our small complex.

Had an issue with my Samsun air source pump. Original install completely rubbish. Phoned Energie solutions yesterday they came out same day and diagnosed problem. Today came back with part. I now have heating! Excellent. Will use them again and would certainly recommend.