Enconvo Reviews 

Reply to Enconvo: Please read through all the many many emails over the (4.5years so far) of the contract for the reasons. As stated before we will be leaving as soon as possible and will continue to try to make sure others are aware of your extra charges.

Update: The service was restored by 11am today. The reason given was a "third party glitch". Follow up email from Kerry to ensure we were satisfied and to give a contact number further problems occur. The increased stars are for Kerry. We still feel we were mislead by the sales person into signing the contract without being advised fully of costs.

Cannot make calls as "our service has been suspended". Cannot contact anyone other than by email with a ticket number. We have had many problems with this company (formerly Enreach) over the years and can't wait for our contract to end. The small print in the contract needs to be read very carefully before you sign. The initial cost quoted is for the finance for the phone equipment lease and is for 87months. After a year you are hit with high maintenance fees. Do not sign anything until you have read all of the very tiny small print on the end of the contract.

Simon has been great with us and had acted swiftly for us.

every one at Enconvo that I have spoken to are amazing

Andrew our accent manager
giving us all the information about there services and helping us pik what services we needed for our business

Karl the it specialist at Enconvo for helping us move our website hosting to Enconvo did all the work for us

and every one els we have spoken to at Enconvo are amazing to 5 stars to every one

Service is shocking, onboarding process is horrendous, customer care factor is appalling and the communication is non existent. Constantly having to chase progress and updates as nothing has been explained from day 1. Completely left in the lurch. I have never dealt with anything like this, have been met with problems ever since signing the contract all of which no-one seems to care the least about. I have tried to escalate on three occasions and no-one is interested and still currently left with numerous issues on our services. I anticipate someone will swiftly jump on it now after this, which reiterates the 0 customer care part.

Really good help from Dan. He was kind and polite and sorted me with my billing questions. Thank you.

As a business, we've been with Enconvo since February and have not been able to fault them. Everyone I speak to is pleasant and helpful. If they saying they will phone back, that's exactly what they do without any chasing. I would recommend to anyone who asks.
The girl I spoke to this morning, Eve, was a newbee. She was lovely. She never gave any info without checking her facts first so I knew I was getting the right info. Well done Eve.

Daniel was very helpful and polite and cleared my issue promptly.

This is specifically for 2 members of staff who have excelled with their customer service One is Daniel Norcup who has been extremely efficient, the other is Louise Childs who has helped and supported me immensely. Thankyou

Kerry was very helpful today, she sorted out my problems quickly and efficiently. Very impressed with the service and help I received.

Andrew Kendall listened to our issues and within a few hours had investigated and found solutions, we are still to receive a router tomorrow but everything seems to now be moving in the right direction thanks to his support.

we had the pleasure of dealing with Simon at Enconvo. We were totally new to the virtual landlines and had no idea what it actually was. Simon guided us through everything in laymans terms so that we could understand what was involved. Really pleased with customer support - Simon is always very quick to respond (even when the poor chap was harassed by us on his holiday). Full training and installation is included which many companies are not offering - we had total peace of mind from start to finish - thank you Simon its very much appreciated regards dave and nita

Gurjit Mall was efficient & professional

Had the pleasure of speaking with Dan who helped with my billing query. Super professional, explained everything clearly and had such a lovely attitude. If every person who picked up the phone in customer service was like him then I’d be chuffed! Fantastic.

Simon made my enquiry easy and explained everything well with fast replies.

Avoid at all costs. They lost our businesses telephone numbers a few years ago and took months to get back. Now they've lost another one of our shop numbers and I have to chase to get the number back. Absolute joke!

Account manager Andrew Kendall always on top of things and quick to resolve any issues. No complaints with Enconvo!

I want to express my sincere thanks to Gurjit and his team for their incredible support and dedication throughout the process of switching providers. My previous provider made things extremely difficult, but Gurjit remained professional, helpful, and reassuring every step of the way.

The installation went smoothly, and the whole experience has been so much better than I expected. I truly appreciate all the hard work and effort that went into making this happen.

If I could give more than five stars, I would. Thank you again for making what could have been a stressful situation so much easier!

Very good customer service initially on the phone with Simon and followed up with a visit from Jack. Both very helpful and easy to talk to, would highly recommend.

Terrible company. 100% avoid.
The list of issues we've had with both IT support and phone system are endless, too many to list. I can see on here every time a negative review is posted, they think just a reply saying to message another email makes it seem like they care - they do not. They will wriggle and writhe to shift any blame rather than just do the decent thing and admit they have done something incorrectly or not at all in most cases. More respect is gained from that sometimes, as we all make mistakes. We've managed to get away from them for IT support, however locked in for a while longer in a phone contract. We can't wait for the day to move on entirely.

Dealing with Sarah Paskin has restored faith in Enconvo, sadly since Pace Telecom has gone we are left with a larger company, but, have faith there are good staff there still