Encompass Reviews 4,507

Gen Lopezon at Encompass did a great job handling my telephone microwave filter order quickly and competently. She was also pleasant and easy to work with. Nice job, Gen!

My Service Agent is Kris Belle. I needed replacement dishracks for my Samsung dishwasher. Kris was transparent and informed me that the parts were on back order. I had placed this same order with Parts Warehouse and was told that I would receive my order with in 5 days. A week past my delivery date I receive an email stating this order was on back order. Not only was Kris honest about the back order but I found that I saved $66.00 by reordering with Encompass. I canceled my order with Parts Warehouse. Kris Belle was easy to work with and is an all-around great agent. Thank you, Kris,

Armand Del Rosario did a great job helping me find the serial number of my stove and then confirming the oven rack I need.

I had a great experience with the customer support team— Donny Abon was incredibly helpful and efficient. He resolved my return and refund request quickly and made the whole process smooth and stress-free. Really appreciate the fast and professional service!

CRISTELYN PACLIPAN helped find and order for me a compatible replacement for for a window ac unit. She was easy to work with and allowed for email of photos back and forth to ensure we were referring to the same thing.

Kris Belle was extremely helpful and very knowledgeable. She assisted with finding the correct part for my LG Range and ordered it with ease!

Absolutely wonderful experience helping me navigate a self repair on a Samsung monitor. Part replacement, core exchange process and core fee return - all accomplished in a fast, courteous and near effortless manner.

Expectations exceeded. Never felt more supported.

Donny Abon with Encompass did a great job in handling my customer service call. He was helpful and provided me with the right part to repair my refrigerator.

Aimand did a great job in helping me! He was patient and polite and it was pleasure to have his help. It was a professional experience and I am grateful.

I call One Time and thé person did not understand my English (i’m french person) she reconnect me to thé automatic system. Thé second person took the Time to understand me. 2 days later i got my order everything fit
Thank ´s Deavon Melius !

Donny Abon was the customer service agent who handled my request for a new remote control for my LG TV on April 24, 2025. He was very patient and polite in answering my questions. Although he stated that my new remote would be shipped in 3-5 business days, in fact it was delivered just 2 days later - on a Saturday! The remote works well. I am thoroughly pleased with the service I received from Donny and highly recommend Encompass for technical needs.

Alodia Garcia was extremely helpful, courteous, and knowledgeable. She helped me find the exact replacement part for my refrigerator door bin. (OEM parts!). She even gave me a 10% discount without my having to ask. Very thankful that Samsung uses this company for obtaining factory parts when the appliance is out of warranty.

Service rep Tony was absolutely amazing in finding several needed accessory parts for my LG appliances. I tried to get it done online before my call to Tony and wasted about 2 hours trying to navigate a problematic LG parts site. I recommend that you Skip the site and call Tony and order directly there!

"I'm very happy with the service I received. The Donny Abon were professional and worked quickly to locate the Correct part or my Samsung Behold. He sent a picture through personal emIl so I could review to make sure this one was correct.

While the LG online return form and chat were ineffective, I got quick and complete satisfaction when I called LG customer service and spoke to Winisha Mitchell. She efficiently processed my return, then helped find and order the correct part. It couldn't have been easier to work with her.

Derrick did everything right. he listened well, was curtious, friendly and helped me with my issue. it was a perfect experience.

Kris was very knowledgeable and easy to relate to.

Sheila was both personable and competent. I got my order done quickly with great customer service. Thank you Sheila! Would highly recommend this service provider :)

Toni Abad was very very friendly and professional. She used patience while I had to go get my wallet. Lol
I enjoyed speaking with to her. She asked if I had any questions before ending our interaction and clearly explained everything including part numbers and directions for entering payment. I truly appreciate Samsungs commitment to keeping my credit card data safe with that new system of data collection.
I did not experience anything with Toni Abad that would require improvement. Her customer service was a pleasure and the company would be at a loss to lose her as an employee.
Sincerely,
Terri Neibauer

Kris was amazing to work with. Thank you!