My direct experience as a client with Enatega/Ninjas Code
Enatega is a software solutions provider that I engaged by purchasing a premium package, along with customization services, for a total cost of $6,900 USD.
During the project's development, various issues began to arise, including a lack of transparency, the withholding of information, and the manipulation and restriction of access privileges, all of which persist to this day.
Additionally, the company went approximately 20 days without responding to any messages, emails, or attempts at contact. Subsequently, on February 27, 2026, they resumed communication and attempted to declare the project complete, despite the fact that it was neither finished nor functional.
From that date until April 1, 2026 (today), I have been awaiting the correction of critical errors within the purchased product; however, these corrections have yet to be implemented. Instead, the company has consistently engaged in a pattern of continuously delaying the resolution of these issues, leaving me waiting for a remediation plan for the past 15 days.
I requested a full refund, a request that was explicitly denied. It is worth noting that this statement reflects my direct experience as a client, and I possess evidence to substantiate every point mentioned herein.
I originally contracted Enatega under the belief that they maintained a physical office in the United States, a claim that was subsequently refuted by the company itself, despite the existence of references and images of said location on platforms such as Google Maps.
Enatega maintains a direct relationship with NinjaCode, which is identified as their web and application development team.
Reply from Enatega
Hi Lucy, Sharan here, Founder of Enatega.
I am sorry this project reached this point. That is not the outcome either of us wanted.
Some context for anyone reading. This project was delivered and deployed under the Grub839 brand. The source code and technical documentation were handed over, Figma ownership was transferred on request, and our team worked through the full list of fixes and changes documented during the project. Where I fell short was pace. Responses slowed at points, including around our team holidays, and I understand how much that added to the frustration.
The disagreement today is about remaining reported issues. My commitment stands, we will review and fix verified defects in the delivered product. That offer has been open since March and remains open now.
Lucy, you have my direct line. I would rather finish this properly than debate it here.