Empire Physiotherapy Reviews 

305
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and extensive knowledge, often highlighting how therapists listen attentively and explain treatments clearly. Many people report significant improvement in their conditions, attributing it to tailor-made treatment plans and effective techniques. The service is frequently described as excellent, with reviewers feeling comfortable and safe throughout their recovery journey. People also appreciate the efficiency, noting that appointments are often on time and consultations are thorough, leading to gratitude for pain relief and recovery, even after long-standing issues.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, kindness, and... See more

Service

People report positive experiences with service, often highlighting the professionalism, knowledge, and care... See more

Customer service

Users describe positive interactions with customer service, highlighting the professionalism and helpfulness... See more

User experience

Clients share positive opinions on user experience, highlighting ease of making appointments and feeling... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Appointments were easy to make and fitted well around my availability. Neha is an amazing therapist. She made a thorough assessment and was able to target the problem with great expertise.She prepared... See more

Rated 5 out of 5 stars

Mrs Ruchi Sagar was extremely kind to my 86 year old mother who arrived with chronic back pain. She was kind and patient and over the course of treatment my mother improved significantly. Ruchi answ... See more

Rated 5 out of 5 stars

Excellent service. Neha totally listened to me and my body, to put together a tailor made treatment program, before rushing in with how to proceed. She was very friendly as well as being profe... See more

Rated 5 out of 5 stars

I had two visits and they were very professional and I was put at ease immediately. The consultation room was private and Bahar was very clear in her explanation of what I needed to do in the form of... See more


Company details

  1. Physical Therapy Clinic

Written by the company

We provide a specialist, tailored physiotherapy service to patients who are suffering from a range of musculoskeletal injuries and ailments. With a team of highly skilled professionals, each with our own backgrounds in sporting ventures, we know how frustrating it can be when you get struck down with a sporting injury, whether it’s short term, long term, or a reoccurring problem. To combat these frustrating and often painful injuries, we focus not only on the immediate treatment and pain management, but also on providing long-term recommendations to help prevent reoccurrence and long-lasting pain. We also offer medical acupuncture, sports massage, desk screen equipment assessments, bespoke orthotics and occupational physiotherapy.


Contact info

4.9

Excellent

TrustScore 5 out of 5

305 reviews

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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.9

All reviews

(305)

125 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent

Haris made me feel so comfortable and knew exactly how to help my shoulder.
Not only was he knowledgeable, he was patient, calm and very friendly with a lovely smiley face. Thank you Haris

9 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I had such a positive experience at Empire. Bahar was great! She was very kind and put me at ease. She explained in detail what she was doing and why and also told me what my treatment plan would be moving forward. She was extremely knowledgeable and I felt that I was in good hands.

2 July 2025
Unprompted review
Rated 5 out of 5 stars

Empire Physiotherapy Winnersh

I was greeted by Haris who was welcoming and made me feel at ease. Haris was thorough with explaining the consultation/procedure/treatment which was carried out with exceptional care. He emailed exercises I needed for my hands whilst I was present & gave me advice regarding osteoarthritis I have in my fingers/hands.
The facilities/treatment room are immaculately clean & air conditioned.
I would suggest following the parking instructions.
I would highly recommend Haris/Empire Physio at Winnersh Triangle.
Looking forward to my next appointment.

27 June 2025
Unprompted review
Rated 5 out of 5 stars

A great 1st experience with Empire

Haris made me feel comfortable from our first meeting.
When he mentioned acupuncture my heart started pounding..but they are the experts and it was honestly painless and the reasons were given for the procedure which made complete sense. Given some exercises via an email with videos to do for my homework over the next couple of weeks (much better than stick man drawings with arrows) i have been given before elsewhere.
A great 1st appt. with Haris putting me completely at ease.

24 June 2025
Unprompted review
Rated 5 out of 5 stars

Pain Free After Physio

Really excellent service.
I was very sceptical at first but Bahar talked me through exactly what was wrong and showed me a series of exercises to help ease my pain.
I could not have been more wrong. After the first two weeks I was no longer on strong painkillers and was just managing with ibuprofen. 4 weeks later and not totally pain free but no longer need any pain medication.
She quite literally has helped change my life around and I can’t thank her enough.
I highly recommend her!

19 June 2025
Unprompted review
Rated 1 out of 5 stars

Unprofessional

They sent me the link to book for a session, the following day they decided to cancel my appointment without a valid reason, which doesn't make sense. They are unprofessional and selective. I could only give them 1 star, in my opinion they deserve Zero.👎

18 June 2025
Unprompted review
Rated 5 out of 5 stars

Great - Haris is a top physiotherapist

Haris was an exceptional physiotherapist, very friendly and professional. Haris is able to tailor sessions for client needs and put them first before typical recovery options. Full of knowledge and gives trusted advice on how best to cope with pain, and honest with what are the best next steps to becoming pain free.

17 June 2025
Unprompted review
Rated 5 out of 5 stars

Hip and knee

From the point of meeting Haris on the first visit, to when the treatment was completed, my experience was excellent. Questions asked from outset to determine issue, plan of how he was gong to address issues, Exercises and explanations of benefit. Always on time.
Keep up the good work and Thank you

16 June 2025
Unprompted review
Rated 5 out of 5 stars

Really friendly

Really friendly, Bahar informed me on what was going on and the best exercises to do. Bahar has really improved my knee pain.
Thank you appreciate my time with you.

4 June 2025
Unprompted review
Rated 5 out of 5 stars

Tailored treatment

I was seen each week by Haris (never underestimate the importance of being seen by the same person each week for continuity of care!) and he used various different techniques and methods whilst working on my shoulder, including manipulation, massage, ultrasound and acupuncture. The location was convenient and the opening hours were such that I could fit my appointments round my existing commitments.

30 May 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience! Haris was professional and attentive. He did soft tissue work and acupuncture, which really helped my upper back pain. He also shared helpful exercise videos after the session. Highly recommend!

28 May 2025
Unprompted review
Rated 5 out of 5 stars

A very professional and friendly service

A very professional and friendly service. I was called into the treatment room, which was spotlessly clean, on time. Haris listened and explained everything to me clearly and sent an email to me with a link to videos for exercises to do after my session.

19 May 2025
Unprompted review
Rated 5 out of 5 stars

Ruchi Sagar, my physiotherapist

The therapist I saw, Ruchi Sagar,was thorough, very clear in her instructions and showed good insight into the problems with knees which I face as an elderly client. She was also gentle in the personal manipulations. I would thoroughly recommend her.

16 May 2025
Unprompted review

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