This is my 2nd year using this valuable honest service for my 2 year old Shih Tzu. I have also used their support services for my daughters companion in college and my beloved pug who crossed the rai... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This group is great. I work from home and my mental health has benefited so much from having an ESA by my side and this is exactly who you want to go to in order to have your pet accredited. My landlo... See more
Company replied
I needed a precription letter to give to my apt landlord that has a no pet policy. Emotionalpetsupport sent me a letter within 24 hours. I gave it to my landlord and havent gotten any flack ever sense... See more
Company replied
There is a reason I keep coming back to this company. This year made my 4th time using the service. They have always been professional, and turned everything around pretty quickly. This year I had... See more
Company replied
Company details
Written by the company
Emotional Pet Support makes getting an Emotional Support Animal letter fast and easy by allowing patients to register their pet dog or pet cat online.
Contact info
15 Corporate Plaza Dr., 92660-7918, Newport Beach, United States
- (877) 232-9257
- support@emotionalpetsupport.com
- emotionalpetsupport.com
4.7
Excellent
605 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very pleased overall
Very concise and easy to complete. I procrastinated until the last minute then not thinking it would happen soon enough. Very surprised in the speed and professionalism used to complete the process. Very pleased overall.
15 November 2025
Unprompted review
Reply from Emotional Pet Support LLC.
We're glad you're pleased Kenneth, we're glad to have helped you and make this process easy for you!
They have given me everything I needed…
They have given me everything I needed to make sure my dog is able to travel with me and I'm very grateful for it
21 November 2025
Unprompted review
Reply from Emotional Pet Support LLC.
We appreciate the review, Theran! It really helps and we're glad to help you and your dog!
Very attentive and very understanding…
Very attentive and very understanding of your needs.
19 November 2025
Unprompted review
Reply from Emotional Pet Support LLC.
Thank you for reviewing us, Carolyn, happy holidays!
Experience was easy and streamlined to…
Experience was easy and streamlined to make for perfect convenience!
14 November 2025
Unprompted review
Reply from Emotional Pet Support LLC.
Thank you for the review, Jo!
ESA is thorough and efficient
ESA is thorough and efficient. This is 3rd year i have used them. Won't go anywhere elss.
3 November 2025
Unprompted review
Reply from Emotional Pet Support LLC.
Hi Yvonne, thanks for sticking with us and renewing! Please refer us to anyone else who could use our help, we're here for you and anyone who needs us.
I received what I needed quickly
I received what I needed quickly, although I didn’t need to pay extra for the dog certificate, and wasn’t advised clearly about that. This will help me with rent and deposit on new apartment, but sadly not on airline travel. It’s expensive to get this certification and that’s really the only negative.
1 November 2025
Unprompted review
Reply from Emotional Pet Support LLC.
Hi Sherry, thanks for the review! Sorry about that, we offer a PSD Travel plan for airline travel. The ESA Housing Letter is only for the apartment/housing accommodation service. Please reach out to us anytime for our assistance with airline documentation. The certificates are optional and aren't legally required, we have a page that helps explain about it: https://www.emotionalpetsupport.com/esa-certificate-service/
Fast and reliable
Fast and reliable. Unfortunately the airlines don’t honor the emotional support animals anymore. But your service was great
29 August 2025
Unprompted review
Reply from Emotional Pet Support LLC.
Hi Regina, thank you! Yes, they've change the rules on that, but they do allow Psychiatric Service Dogs and we can help patients fly with their PSDs on board airplanes.
Very fast
Very fast. Super helpful. Great experience with them. Would highly recommend
24 October 2025
Unprompted review
Reply from Emotional Pet Support LLC.
Thanks a lot for the review, Jan! We appreciate it and welcome it.
Explanations & instructions are very…
Explanations & instructions are very clear
19 October 2025
Unprompted review
Reply from Emotional Pet Support LLC.
Thank you for reviewing us, Jane! We're glad the process was simple and convenient for you!
Emotional Pet Support is great!
Emotional Pet Support is great and I’ve used their services multiples times in the last couple years. I can’t thank them enough for assisting me in a timely manner for my ginger kitties!
17 October 2025
Unprompted review
Reply from Emotional Pet Support LLC.
Hi Dev, thank you for reviewing us! We hope you had a great Halloween weekend!
Payed $89 for basically nothing
Payed $89 for what was meant to be a renewal letter. Ended up providing me with a completely new letter so my animal was not accepted to the apartment and we are now being charged pet rent for an animal that is not even in our home. When I reached out to the therapist assigned to my case she was very inconsistent and provided little to no real help.
10 October 2025
Unprompted review
Reply from Emotional Pet Support LLC.
Hi Sophia, we apologize sincerely about this. Not sure if this was a very persistent apartment complex or which therapist we assigned you to. But please remember, we offer full refunds for cases that experience pushback/trouble like this.
Very sorry, we want to help people, and we apologize that things went difficult for your case.
For the past 8 years I’ve been using…
For the past 8 years I’ve been using your site,I’ve never had any issues
Will continue to use. It’s so easy to use.
1 October 2025
Unprompted review
Reply from Emotional Pet Support LLC.
Hi Kaley, and we're so grateful that you stayed with us and let us help you with your ESA needs and documentation. Reach out to us always.
Reply from Emotional Pet Support LLC.
Hi T.! We're very sorry about whatever happened. We're not sure what your case is specifically, we know at times that there's pushback and delays to the verification process. Our providers are real and legitimate, we also do our best to complete all verification forms and procedures.
We will have issued you a full refund if it hasn't worked out, we hope that would be the least we can do to help compensate for the unfortunate result that you may have had.
Very fast and super easy TYSM
Very fast and super easy TYSM
Lo recomiendo!
1 October 2025
Unprompted review
Reply from Emotional Pet Support LLC.
Hi SeanMarc! Thanks a lot for choosing us and reviewing us too! Please do feel free to spread the word about us as well if you know anyone that could use our help! Reach out if you need anything!
GETTING A LETTER FOR MY PET WAS EASY…
GETTING A LETTER FOR MY PET WAS EASY AND FAST. JUST ANSWER A FEW QUESTIONS AND YOU'LL BE READY TO GO A FEW SHORT HOURS LATER. THEY DO WHAT THEY SAY THEY ARE GOING TO DO.
3 October 2025
Unprompted review
Reply from Emotional Pet Support LLC.
Thank you for choosing us and reviewing us, Laura! We're very thankful and grateful!
Emotional Pet Support is a great…
Emotional Pet Support is a great service. You don’t feel judged or misunderstood by your need. I have used EPS, LLC for several years. No issues!
17 September 2025
Unprompted review
Reply from Emotional Pet Support LLC.
Hi Rachel, thank you for reviewing us! We're glad you chose us to help assist you. You're welcome to refer us to anyone that you feel we can help. We wish you a happy Autumn!
The process is straightforward and the…
The process is straightforward and the team is very understanding.
9 September 2025
Unprompted review
Reply from Emotional Pet Support LLC.
Hi Heather, happy Autumn! We greatly appreciate the kind words and positive review. We hope to help as many people as we can during this fall season!
Easy and fast!
1 September 2025
Unprompted review
Reply from Emotional Pet Support LLC.
Hi Sandy, Thank you for reviewing us!
The ESA and PSD DID NOT work for my…
The ESA and PSD DID NOT work for my dog. The airline did not except the forms, the picture card etc.
I miss fights, had to redo paperwork,
They requested a carrier which later wasn’t necessary. This happened on August 25th and September 5.
I anxiety, headaches nausea was very emotional, and my dog felt every minute of my emotions
25 August 2025
Unprompted review
Reply from Emotional Pet Support LLC.
Hi Alice, we've very sorry to hear about this difficult experience you had with these two airlines incidents. Can we know which airlines this was with? Many of the other airlines-related cases have worked out just fine. We hope we can work on fulfilling whatever requirements this particular airlines has so that this situation doesn't repeat itself.
It was so glad to get full support…
It was so glad to get full support getting my service dog’s certificate from Emotional Pet Support。Thanks so much
26 August 2025
Unprompted review
Reply from Emotional Pet Support LLC.
Hi Yuan, and we thank you for taking the time to review us!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.