Emoov Reviews 3,066

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the excellent service and efficient process, often highlighting the significant cost savings compared to traditional estate agents. The website is frequently described as easy to use and straightforward, allowing for quick property listings and direct communication with potential buyers. Reviewers appreciate the control they have over their listings and the responsiveness of the staff, who are often noted for being helpful and knowledgeable. However, some people encountered issues with the website, particularly with photo uploads and the process for buyers to access property details, which they found cumbersome. A few other people also felt that the platform's design was not as effective as it should be, leading to frustration for potential buyers.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many describing it as fantastic, excellent, and... See more

Website

Users describe positive interactions with the website, finding it clear, pleasant, and easy to use for... See more

User experience

Consumers find the user experience to be positive, with many reviewers describing the process as easy,... See more

Price

Reviewers mention positive feedback about price, consistently highlighting significant cost savings compared... See more

Staff

Clients share positive opinions on staff, frequently describing them as friendly, patient, and informative.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What's not to like? Top rate service at a fraction of the price for a high street estate agent. Excellent portal where you are in control and can correspond with potential buyers directly. Wouldn't he... See more

Company replied

Rated 5 out of 5 stars

Very simple procedure. Jessica, ultra efficient, sent a valuation and I liaised with her for a couple of days, then my property went live on Rightmove - a Thursday. I had an offer two hours after t... See more

Company replied

Rated 5 out of 5 stars

This is the second time we have used emoov to sell a property and would highly recommend,we will be on the move again soon and guess who we will be using.We have used both sales options ie the diy opt... See more

Rated 5 out of 5 stars

You pay a price, no hassle, advertising in your control (we paid extra for R-move), not pestered to give reviews etc. excellent value, only problem, need more people to know how much better 'cheaper'... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Management Company
  3. Real Estate Agents

Written by the company

Emoov is a trusted name in the property market with decades of experience in online sales and lettings. As one of the UK’s leading online estate agents, we combine expertise with modern technology to make selling or letting your home simpler, faster, and more cost-effective. Our family-run business is built on a commitment to friendly, reliable customer service, giving vendors and landlords complete peace of mind when navigating the property market. Our easy-to-use online platform allows clients to take full control of their property listings. You can upload high-quality photographs, add detailed property descriptions, and update your listing at any time to attract the right buyers or tenants. Emoov’s service is designed to remove the stress and hassle from selling or renting, while still giving you the flexibility to manage your property in a way that suits your needs. We also provide a wide range of optional features to support every stage of the journey, from professional photography and floorplans to marketing extras that help your property stand out on leading property portals. Whether you’re a homeowner selling your property or a landlord letting a rental, Emoov offers everything you need to achieve the best results. Our dedicated team of property experts is always just a phone call or email away. With professional guidance, transparent communication, and proven experience, Emoov ensures you feel confident and supported throughout the entire process. Discover how Emoov’s innovative online estate agency can help you sell your home or let your property with ease today.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 3 out of 5 stars

Don’t set up an account on a weekend

Within 3hrs of writing a property add and paying the money, I’m questioning whether it was the right decision!

So, Emoov can’t humanly support on a Saturday, can’t ID check on a Saturday and can’t advertise your property on a Saturday, but they can sure as hell take your money on a Saturday!
Nowhere (sensible) doesn’t it communicate to prospective sellers that you will have to wait until a weekday to get the ID check verified before they will advertise your property. They say ‘it can be done in as little as 20mins’. Load of tosh!

30 August 2025
Unprompted review
Emoov logo

Reply from Emoov

Thank you for sharing your feedback. We’re sorry the initial process felt frustrating. While payments can be made at any time, legal ID verification must be completed by our compliance team, which usually operates during business hours. That said, our systems are monitored out of hours — your ID check was completed the same day, your property went live without delay, and we’re delighted it sold within a week.

We take your point about clearer communication and are working to make this clearer upfront. Our focus is always on making the selling journey as smooth and successful as possible, and feedback like yours helps us keep improving.

Rated 5 out of 5 stars

Brilliant experience with Emoov

Brilliant experience with Emoov. Sophie kept us up to date and pushed for action with our purchase the whole way along. Would recommend.

24 August 2025
Unprompted review
Emoov logo

Reply from Emoov

Thank you so much for your 5-star review! We’re thrilled to hear you had such a positive experience. It’s especially lovely to know Sophie made such a great impression — we’ll be sure to pass along your kind words to her.

We’re proud of the team and delighted we could support you on your journey. Thanks again for choosing us!

Rated 4 out of 5 stars

Being able to manage my own viewings on…

Being able to manage my own viewings on Emoov was easier than I thought. The price pack was very good and when I had an issue with one of my potential buyers, Emoov where happy to give me a discount to readvertise again after my first advert expired due to a difficult buyer.

Property is now sold as of today and completion done.

21 August 2025
Unprompted review
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Reply from Emoov

Thank you for sharing your experience and congratulations on your sale! We’re so pleased to hear that managing your own viewings through Emoov was easier than expected, and that our pricing and support team helped when you faced challenges with a buyer.

Your feedback is really valuable to us, and we’re glad we could assist in getting your property successfully sold. Wishing you all the best for the future!
Regards
Nick

Rated 5 out of 5 stars

Great experience selling a property…

Great experience selling a property with Emoov, seamless process of uploading photos on their modern website and was notified about buyer interest promptly. Any queries I had were handled well by the great customer service team, in particular Jessica and Sophie who were there on hand for assistance as soon as I accepted an offer for my property.

6 August 2025
Unprompted review
Emoov logo

Reply from Emoov

Thank you so much for your wonderful feedback! We’re delighted to hear that you found the selling process with Emoov seamless and straightforward. It’s fantastic to know our modern platform made things easier for you, and that you were kept up to date with buyer interest.

Jessica and Sophie will be thrilled to hear your kind words—they take great pride in supporting our customers, and it’s lovely to see their efforts recognised.

We truly appreciate you choosing Emoov to sell your property and wish you all the very best for the future.
Regards
Nick

Rated 1 out of 5 stars

Website full of bugs - can't upload photos

Like many other prospective sellers the website just won't upload photos - needs fixing urgently. Just wasted 2 hours, managed to upload 7 of 10 by trying to get round the html bugs done by incompetent IT developers but finally gave up.

4 August 2025
Unprompted review
Emoov logo

Reply from Emoov

We’re really sorry to hear about the time you spent trying to upload your photos — we completely understand how frustrating that must have been. 🙏 In most cases, the problem comes down to the photo files being in the wrong format or size, which causes them to stick on upload. Once they’re saved in the right format, they go through quickly and smoothly.

That said, your feedback is really valuable and we’re reviewing how we can make the process clearer (and faster!) so this doesn’t happen again. Thank you for taking the time to share your experience, and if you’d like, our team would be happy to help get your photos uploaded straight away. 💙
Regards
Nick

Rated 5 out of 5 stars

Absolutely amazing.

We were nervous about putting the house on the market without a local estate agent. But, given that local agents were charging us £5k, we decided to give Emoov a go. We did our own photos, on an iPhone. Did our own write up and floor plan. We signed up and it was a breeze to navigate the website and submit everything that we wanted to appear in the listing.
We paid our £295 fee to list. The listing was live on rightmove the following morning and within half an hour of it going live, we had 3 bookings. We accepted the asking price from the first people who viewed it, the day after it was listed. Then cancelled the other viewings as we were happy with the price. The ability to communicate with prospective buyers meant the whole process of organising it, was quick and simple. We then purchased a completion package for £120, and Sophie from Emoov promptly got in touch. we were kept informed at every stage of the sale and could view the progress online too. 15 weeks after listing it, we completed.
We sold or house with Emoov for less than £500, a tenth of what any local agent was going to charge us.
We wouldn’t hesitate to recommend Emoov to anyone considering selling their property, it was simple and stress free.

22 July 2025
Unprompted review
Emoov logo

Reply from Emoov

Thank you so much for sharing your experience! 🌟 We’re thrilled to hear how smoothly everything went — from creating your own listing to securing an offer so quickly. It’s fantastic that you were able to save thousands in fees while still enjoying a stress-free sale.

We’ll be sure to pass your kind words on to Sophie and the team — they’ll be delighted to know they made the process even easier for you. Congratulations on your sale, and thank you for recommending Emoov! 🙌
Regards
Nick

Rated 5 out of 5 stars

5 out of 5

Sam was great! Very professional and responsive throughout.

4 July 2025
Unprompted review
Emoov logo

Reply from Emoov

Hi AG,
Thank you so much for leaving us a 5-star review! 🌟 Sam is over the moon that you found him very professional and responsive.
Regards
Nick

Rated 5 out of 5 stars

Fantastic experience and great result

Fantastic experience and great result

21 April 2025
Unprompted review
Emoov logo

Reply from Emoov

Hi Duncan,
Thank you so much for leaving us a 5-star review! 🌟 We’re pleased to hear that you had a positive experience and that our service met your expectations. Feedback like yours is always appreciated and helps us continue delivering the best possible experience.
Regards
Nick

Rated 5 out of 5 stars

Emoov has been great and saved us quite…

Emoov has been great and saved us quite a bit of money. Contacting them was no problem. Their online app for updating property details was straight forward.

2 July 2025
Unprompted review
Emoov logo

Reply from Emoov

Hi Clive,
Thank you so much for leaving us a 5-star review! 🌟 We’re thrilled to hear that you had a positive experience and that our service met your expectations. Feedback like yours keeps us motivated and helps us continue delivering the best possible experience.
Regards
Nick

Rated 5 out of 5 stars

Great service, would use again

You pay a price, no hassle, advertising in your control (we paid extra for R-move), not pestered to give reviews etc. excellent value, only problem, need more people to know how much better 'cheaper' they are than a 'traditional' estate agents....and potential buyers said that despite them being unsure of online agents it's been very good so far, good communication with seller.....Updated 15-10-25 Sale went through successfully using Emoov saved us literally £1000's of traditional estate agent fees, if you do own images etc. Would use again.

29 June 2025
Unprompted review
Emoov logo

Reply from Emoov

Hi Rebecca, thanks very much for the 5 star review. Its great to read that you found us excellent value and that potential buyers were also happy using the online system.

Rated 5 out of 5 stars

Faultless service

Having been messed about, by several high street agents, I decided to try Emoov and I am glad I did. It's great to be in control and not having to deal with estate agents getting things wrong, not passing on information and potential buyers can message me on the portal, without having to wait for agents to open. I had an issue uploading my EPC, so I contacted Sophie using the chat and she uploaded it for me. Within a few hours my property was on Rightmove, On the market and Zoopla. Had someone book a viewing a couple of hours after it went on, so fingers crossed.

25 June 2025
Unprompted review
Emoov logo

Reply from Emoov

Hi kay,
Thanks very much for the 5 star review. Sophie is really please she could help you with the EPC and get your property on all the portals within a few hours.

Rated 5 out of 5 stars

Excellent service selling flat

We recently sold a flat via Emoov and have been very impressed with the service from start to finish. We were happy to supply the description and photos ourselves and the rest has been done by Emoov very smoothly. We ended up paying less than half for fees in comparison with what local agents wanted, and the service was better. Local agents wanted us to give it away for a quick sale, we decided our own asking price and received the full amount from a first time buyer. I would recommend this service to anyone who is willing to put in a little work themselves. Thank you Emoov.

16 June 2025
Unprompted review
Emoov logo

Reply from Emoov

Hi Linda,
thanks very much for the 5 star review. Its great to read that you have been very impressed with the service from start to finish and you would recommend us.

Rated 2 out of 5 stars

Slow customer service, poor interface, clunky service

Slow to respond and to get your property online. Clunky customer service. Appalling interface. No offer to help write description or discuss photography. Expensive. Won't use again.

8 June 2025
Unprompted review
Emoov logo

Reply from Emoov

Hi S Rowe, I'm sorry to read you weren't happy with the service you received. As we are one of the most cost effective solutions for advertising property across all the portals I find it strange that you found us expensive. We would always help with the description and discuss photography or any other concerns you may have. I will raise your points with the team.

Rated 1 out of 5 stars

Sorry to tell you that I have a worst…

Sorry to tell you that I have a worst experience confirming room with Emoov. As per advertisement they have two rooms with price 800/- but as we visited and informed our priority of room she all of a sudden increased rent to 900/- for the same room. This is very much unprofessional and fraud situation for the person who are searching room and trusting the agency like yours.

3 June 2025
Unprompted review
Emoov logo

Reply from Emoov

Hi Rosha, I'm sorry to hear you you didn't have a very good experience using our online portal to find a room. We will take note of your observations and see where the service can be improved.

Rated 5 out of 5 stars

Great service and value for a first time landlord like me.

An excellent service from start to finish. This is the first time I have rented to anyone other than friends and family and it was a bit daunting. But Emoov have been extremely accommodating and helpful. My tenants are moved in and happy and they had no issues from their end either. Thank you!

3 June 2025
Emoov logo

Reply from Emoov

Hi Craig, Thanks very much for the 5 star review. its great to read that you found our lettings service excellent from start to finish.

Rated 5 out of 5 stars

A simple and stress free way to sell your property…

A simple and stress free way to sell your property at a reasonable cost. You are totally in control of the whole process and the team are really responsive if you need to tweak anything on your listing. No need to use a conventional estate agent at all, when you can use eMoov at a fraction of the cost.

29 May 2025
Unprompted review
Emoov logo

Reply from Emoov

Thanks very much for the 5 star review. Nick is really pleased he got a mention and you found our process simple and stress free.

Rated 5 out of 5 stars

Nick Neal is incredible!!

Incredible!!! Nick Neale from Emoov has been invaluable in helping to sell our house. At the very beginning of the process I asked a couple of questions via email, outside of working hours, and soon after he had gone ahead and completed the task that I required assistance with. Once we had accepted an offer there were a few hiccups with obtaining buyers documentation, nothing was too much trouble for Nick, he always replied and even on a Sunday. That is true dedication!! Thank you so very much

21 May 2025
Unprompted review
Emoov logo

Reply from Emoov

Hi JustTilly, Thanks very much for the 5 star review. I'm really pleased I could help you sell your house. and that you found the communication invaluable.
Regards
Nick

Rated 5 out of 5 stars

Fantastic start to finish

Fantastic start to finish. Very empowering to have full control of the sale. Very easy to make changes to the listing online for free and very quick updates to Rightmove e.t.c.

Super responsive service, with an online agent I was worried that I’d feel like I was ‘going it alone’ but felt totally opposite. Massive cost savings over local estate agents and no pressured sales. Very very happy customer, highly recommended.

8 May 2025
Unprompted review
Emoov logo

Reply from Emoov

Hi Carl,
Thanks very much for the 5-star review. It's good to read that you're a very happy customer and would highly recommend us.
Regards
Nick

Rated 5 out of 5 stars

Great price & prompt communication

Once I managed to input the property details & photos onto the portal, the communication via Mail & Text was prompt & exceptionally helpful.

16 May 2025
Emoov logo

Reply from Emoov

Hi Valerie, thanks for the 5 star review. Its good to read you benefitted from our great prices and prompt communication.
Regards
Nick

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